JEGS Performance Reviews 

Ordered a cam and kit in early July. Told it would ship August 12. Called customer service and told it would ship August 19 or at the latest the end of August. Called customer service at the end of August and was told that there was not an estimated time of arrival now! I need my parts to finish my rebuild on the engine, not a refund!!!!!!!!!!!!!!!!!1

Excessively long wait times to get to customer support on the telephone. I gave up waiting to talk to their "verification team" on a telephone order I placed, which I was clueless as to why it needed verification when I had just received an order from them that I ordered from their website.

I purchased timing chain components for 07 Mustang GT last year. Installed in August of this year . While installing cam phasers broke. Called Jegs first time they said they would reach out to manufacture and get back with email. No response no email after a week. Called again same response. 2 weeks no response again. Reached out to manufacturer got a response back from them within 2or 3 days they say Jegs needs to respond back to me. I will be taking my business to another company after this very poor customer service

Purchased an AWE with 180* drone cancellation for my Tacoma… guess what, it droned like crazy. I tried to return it within the 90 days (satisfaction guarantee) and they refused.

You might get a good deal via JEGS… but remember it is at a considerable risk. 1. If you don’t install it and return it you get hit with 15%. And 2. There’s a good chance they’ll refuse their own return policy listed on their site. Don’t be fooled by a good deal and false sense of purchasing security.

I've ordered from Jegs in the past with no issues but now they seem very sketchy. I've been trying to contact customer support and have yet to get a hold of a human. Your put in line and when you're next up.... Click. Sorry but I won't be ordering from you again.

Sold me a complete brake set from PowerStop. Charged me for the caliper cores front and back $142.
Went to return cores and was told they didnt accept cores. I would have to mail them back to PowerStop.
Ok, Lets do the math, I'd have to pay $60 to ship them and then hope that they accept them as repairable.
No other auto parts store operates this way. Dont buy from Jegs.

I ordered a cowl hood for my truck it took a min to save up the money $600 is alot I got the hood and it hade two dents right in top I try to get in touch with jeggs I get no reply back they don't give a rats ass I hate jeggs for that I will never buy from jeggs again I fixed hood myself so I could use it

I would just like to say that Jed’s has the worst customer service that I have ever seen in my life. I waited on the phone 45 minutes on my birthday, August 30 to buy my present for myself and then they picked up and then hung up this was after I was transferred to the ordering department and tactical support I’ve never been disappointed it more in my life with a service and the rude attitude that this company has for their customers I would urge everyone to take their business to summit, racing or speedway motors, or anywhere else besides this vendor as their service is disrespectful and unworthy of any kind of help and probably price gouging as well. I will never ever do business with this vendor again and I will be making formal complaints on a daily basis as they have wasted my time and was very disrespectful. do not buy from this vendor or you will be sorry just like I was
“ caution “

Ordered Gear drive for 302.After waiting on gaskets went to install an went it come to cam gear it was twice size shoulda been.Also came in bubble wrap gears were not in lube like brand new should look.Box was not sealed as well.

I bought a gas sending unit from JEGS and it was dead on arrival.... Called costumer service and sat on the phone for nearly an hour before someone helped me...
Told her the part I bought did not work and I wanted to send it back but I didn't want to pay return shipping cause it was a defective part JEGS sent me....
She agreed and emailed a return label to me......
Today I got a refund and JEGS deducted more money for return shipping than I paid to have it shipped to me......... Called JEGS back and I would have had to wait another hour to talk to JEGS so I hung up........
Buy your parts somewhere else cause JEGS RIPPED me OFF on shipping charges................

They sent the wrong part and the part that they sent right didn't have the gasket it said it came with on the web. Customer Service sucks. You have to set on the phone for a minimum of 45 minutes. I won't be ordering from this company again.

Ordered an entire engine 9 weeks ago. Checking status, the order number and invoice number don’t even come up. Invalid. When Calling I’m number 56 in line. Are you effing kidding me? All has been paid for at the time order was placed 9 weeks ago.

Ordered brake parts for my 2004 f250. After ordering there was an issue with payment thru PayPal. I called JEGS and after a 2hr wait their representative reentered an order for my parts and again charged my PayPal.
When I received the parts, they were the wrong parts for my truck. After an hour waiting on the phone, JEGS couldn’t figure what went wrong and charged my for return shipping. I WILL NEVER USE JEPS PERFORMANCE ( RIPOFFS ) AGAIN.
Steve S.

Brother ordered a complete engine and transmission package and what he received looks like a back yard engine builder did the work.
Engine block has rust pitting on the side, Oil pan is discolored and scratches all over. Water drain plug has rust around and it looks like silicone or something else bubbling around it.
Paint on the block flaked off in spots.
Brother submitted photos and
Customer service is Pathetic and claims No Liability for the condition it's in when received and said that's Normal.

I have ordered over 20 Brand New Complete Engines Never From Jegs. My brother placed this order and This is the first to get 1 that looks like this..
Engine was received Months after they claimed to be delivered

Another issue on the same order! After my first review of my interaction with Jegs, and being on hold for 45 minutes several days later I did finally get my $500.00 Louver for my Mustang, excited I set out the day to install it, and opened the box, good quality product, exactly what I wanted, issue? Zero hardware, zip, zilch, nothing. So I hit the phone to try to get hardware sent so I can install the louver, I was 99 in the line of callers, two hours and 15 minutes later I was able to speak to a very pleasant Representative whom I felt very bad for, for having to deal with irate customers angry about issues, so I was the opposite, and actually thanked her for her tenacity to stay with, and weed thru mountains of complaints, and angry customers. The rep was very nice and polite, and promised to have hardware sent to me, four days later, and 15 days after my original order, I still cannot mount my window louver to my car because the company doesn't care enough to service their customers, and hire enough help so reps like the nice lady I spoke of, don't have to put up with angry customers. Customer care is the heart of any business, without customers, all you are is a has-been. I am a 40 year Mechanic, and I will never buy here again, my hardware should have been shipped next day air emergency red!

Customer service is a disservice. 2 hour wait EVERY TIME I called. Plus I find out that the manufacturer of my rebuilt carberator that they went through WILL NOT provide return shipping cost,I have to pay it! It is almost as much as the core charge when all is said and done! I decided to just keep it. Never again.

Waited 2 hours on phone to complain about a broken part. Finally just called year one and ordered a new one! Won't order from jegs again!

***** DO NOT USE JEGS!!! *****
I realize customer service is horrible for most companies these days, but Jegs is in a class by itself. I've recently dealt with customer service for Jegs and my local cable provider... When your customer service is worse than the cable company, you know it's bad. Getting a straight answer out of them ultimately proved futile. I never did receive a response to multiple requests... All I was asking for was clarification. Crickets!!!
***** DO NOT USE JEGS!!! *****

When things work out they seem good. Then multiple parts that they gave no indication they didn't stock and only drop shipped from the vendor went on backorder, but of course only after receiving half the order (for the other side of the car). When I went to cancel the backordered part that would not arrive in time I had a 28 minute wait to connect with someone.

was on hold for an hour, and at that they still couldn't tell me when my order is going to be sent out. still shows processing since 7/20/2024.