I ordered eclipse glasses as I had seen an article about the cheap Amazon ones not always protecting your eyes properly and I knew Jessops ones would be good. I was a bit worried in case they took lon... See more
Company replied
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Review summary
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The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a... See more
Company replied
Nikon Travelite binoculars. Wanted for an outing the weekend - so expected tall order to order on Friday and get by Sunday. Jessops' price was lowest and website said if ordered by 4pm on Friday I c... See more
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I found an old camera at home, and it still had the film in it. I popped into the Meadowhall store where Charlie kindly removed the film and sent it off for it to be developed. He was professional, fr... See more
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Company details
About Jessops
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, United Kingdom
- cs@jessops.com
- www.jessops.com
4.5
Excellent
15K reviews
Asks customers to review
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Purchase process was straightforward
Purchase process was straightforward. Good customer communication & timely delivery.
August 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordered eclipse -viewing 'spectacles'…
Ordered eclipse -viewing 'spectacles' and they were very good.
August 4, 2026
Reply from Jessops
Hello,
Thanks so much for sharing your experience - we're so glad you enjoyed the eclipse!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Michael,
Thank you for your feedback, we really appreciate it!
Kind regards,
The Jessops Customer Service Team
Ordered some solar eclipse glasses at…
Ordered some solar eclipse glasses at relatively short notice. The site did not guarantee a delivery date but they arrived in time and with a secure delivery.
August 9, 2026
Reply from Jessops
Hello,
Thank you for your feedback - we hope you enjoyed your solar eclipse experience!
Kind regards,
The Jessops Customer Service Team
helpful staff an serice
August 11, 2026
Reply from Jessops
Dear Philip,
Thank you for your feedback, we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
TradeIn team is Superb
The tradeIn team is really superb and always there to respond your queries and requests. I am very happy with their service.
August 14, 2026
Unprompted review
Reply from Jessops
Hello,
Thanks so much for sharing your feedback, we really appreciate your kind words!
Kind regards,
The Jessops Customer Service Team
Outstanding service from Sam and store manager Pranav at Jessops on Oxford Street
I was trying to find solar eclipse glasses when they were selling out everywhere, and Sam went completely above and beyond to help me. She was incredibly kind and attentive, kept me updated and made sure I managed to get a pair!
When I collected them, Pranav was equally brilliant. He was extremely knowledgeable, enthusiastic and took the time to make sure I had everything I needed.
Sam and Pranav are fantastic representatives of Jessops and exactly the kind of people every company should want on its team. Exceptional customer service from beginning to end. Thanks so much to you both!
August 10, 2026
Unprompted review
Reply from Jessops
Hello,
Thank you for your feedback.
We are so happy to hear about your exceptional experience with our team, especially during such a high-demand time.
It's wonderful to know that our colleagues provided such attentive and knowledgeable service, ensuring you were well taken care of. We truly appreciate you sharing your positive feedback!
Kind regards,
The Jessops Customer Service Team
Abysmal customer and despatch experience
Easy to order and pay, but dispatch and follow up was abysmal. I order 4 filters, I heard nothing about a delivery forecast, I chased it up only to be told that one of the filters has still not arrived... I asked for thd three they had in stock to be delivered, they arrived eventually, I called to ask for an update, they said it was in their warehouse and would be despatched soon ... I chased it up again only to be told its STILL in warehouse and would be despatched next week.... I cancelled the order ... very poor customer service especially after I had to chase them up .... won't buy from them again.
August 14, 2026
Unprompted review
Solar eclipse glasses delivered promptly
August 8, 2026
Reply from Jessops
Dear Helen,
Thanks so much for sharing your comments - we hope you enjoyed the solar eclipse!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Alan,
Thank you for your feedback. We're delighted you enjoyed a 5* experience with Jessops!
We look forward to welcoming you back in the future.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Mrs Ducker,
Thanks so much for your feedback, we hope you enjoyed your solar eclipse viewing!
Kind regards,
The Jessops Customer Service Team
Eclipse enablers!!…
Hi quality product (purchased online) which made viewing the eclipse a far more interesting and rewarding experience. Efficient delivery with good communication throughout - Thank you JESSOPS!
August 10, 2026
Reply from Jessops
Dear Rebecca,
Thanks so much for your feedback. We really appreciate your support and we're so glad you enjoyed the solar eclipse!
Kind regards,
The Jessops Customer Service Team
Placed an order for a drone and paid…
Placed an order for a drone and paid for it then were told it was out of stock and will send when in stock that was 2 months ago I found out this drone had been discontinued a mounts or so ago when I emailed them today they said they only had just found out yesterday also they advertised it as a pro drone but only was going to send a none pro drone
Very bad customer care response, just to make a point jessops still say it was not the pro advertised here it is you can’t deny it
DJI Mini 3 Pro
Drone - 4K
HDR Video ...
€279.00
Jessops
+£2.99 delivery
Store rating 4....
August 13, 2026
Unprompted review
Reply from Jessops
Dear Andy,
Thank you for your feedback.
When your order was placed, the DJI Mini 3 was shown on our website as “Available to order – awaiting stock”. This means that the item was not in stock at the time of purchase and was awaiting further stock from our supplier. While we appreciate that the length of the wait has been frustrating, we did not indicate that the item would be available sooner.
We would also like to clarify that the product ordered was a DJI Mini 3, rather than the DJI Mini 3 Pro. The order confirmation and product purchased were for the Mini 3, so we would not have expected a Pro model to be supplied.
We appreciate that the delay was disappointing, and we apologise for the frustration this has caused. However, we hope this clarifies that the product was correctly advertised and that the order was placed for the Mini 3, with the stock status indicating that it was awaiting availability.
Kind regards,
The Jessops Customer Service Team
I received my eclipse glasses on time…
I received my eclipse glasses on time and provided the necessary protection for my eyes during the partial eclipse. The eclipse was successfully observed using the Jessops filter glasses.
August 6, 2026
I’m busy at this time so I haven’t test it
I’d received yesterday and checked. There is missing ‘us-sub flash’. It should be 7 items but there is only 6 items
August 7, 2026
Reply from Jessops
Dear Hari,
Thank you for your feedback. We're delighted you enjoyed your overall Jessops experience and we're glad to see the final item was successfully delivered on 12/08.
Kind regards,
The Jessops Customer Service Team
Great purchase
I bought some solar eclipse glasses. Delivery was fast. I did pay more for it but happy to. Very well packaged.
Glasses were brilliant for an amazing experience.
August 8, 2026
Reply from Jessops
Dear Karen,
Thanks so much for your feedback. We're so pleased we were able to help you enjoy the solar eclipse!
We look forward to assisting you in the future.
Kind regards,
The Jessops Customer Service Team
Don’t piss on my leg and tell me it’s raining
£4.49 delivery charge on an item that’s £12.99 was a p*ss take. I unsubscribed from emails but still receiving them which isn’t cool either
August 7, 2026
Reply from Jessops
Dear Sean,
Thank you for your feedback.
We understand that delivery charges can sometimes feel disproportionate to the value of a product. However, the £4.49 delivery charge was clearly displayed at the time of placing your order, allowing you to review the total cost before completing your purchase. You can check out our store locator if you wish to collect in-store in the future which would avoid a delivery charge: https://www.jessops.com/store-finder
We have contacted our Marketing and IT teams - they will take a look into why you are still receiving emails and ensure that this error is corrected shortly.
We do hope you enjoyed the solar eclipse viewing with your glasses!
Kind regards,
The Jessops Customer Service Team
The delivery was incredibly quick and…
The delivery was incredibly quick and the eclipse glasses worked a treat. My grandson was exhilarated to see the eclipse so well.
August 8, 2026
Reply from Jessops
Dear Diana,
Thanks so much for your feedback, we really appreciate you sharing your 5* Jessops experience!
Kind regards,
The Jessops Customer Service Team
Great service
Great service. Quality product. I wanted to buy my eclipse glasses from a company I could trust
August 7, 2026
Reply from Jessops
Dear Pat,
Thank you for your feedback - we hope you enjoyed the solar eclipse!
Kind regards,
The Jessops Customer Service Team
Very disappointing experience – order still not fulfilled after 13 days
I ordered a Sony 16mm f/1.8 lens from Jessops 13 days ago. The lens was showing as in stock on the website and was also included in a Sony promotional week offering 10% off. I placed the order with Jessops rather than another retailer because I had used them previously and wanted to stay loyal to a shop I had trusted.
Unfortunately, this has turned into a very disappointing experience.
I have now made two follow-up calls, and on both occasions I was told that they were waiting for a delivery containing my order. Each time, the expected delivery seems to be pushed back, and I still have no firm date for when I will actually receive the lens.
What is particularly frustrating is that the lens continues to show as “in stock” on the Jessops website. On both calls I specifically questioned this and was told that the website would be adjusted, this has only just happened.
I had ordered the lens specifically because I wanted to use it to photograph the meteor shower last night. That opportunity has now been missed because I still don’t have the lens.
The 10% promotional offer has also now ended. Had I known at the time that the lens wasn’t actually going to be available, I could have cancelled the order and bought it elsewhere at the same price and with the same offer. Now I’m left waiting for an order with no concrete delivery date, having missed the event I bought it for.
The whole experience has unfortunately left me questioning the accuracy of Jessops’ stock information and, more importantly, has completely undermined my trust in the company. I chose Jessops because of previous experience and loyalty, but after this experience I won’t be making that mistake again.
Very disappointing customer service and a very poor experience from a retailer I previously trusted.
July 31, 2026
Unprompted review
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