I found an old camera at home, and it still had the film in it. I popped into the Meadowhall store where Charlie kindly removed the film and sent it off for it to be developed. He was professional, fr... See more
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Nikon Travelite binoculars. Wanted for an outing the weekend - so expected tall order to order on Friday and get by Sunday. Jessops' price was lowest and website said if ordered by 4pm on Friday I c... See more
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The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a... See more
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Pete went above and way beyond to help me sort out my business with Sony. Dealing with emails and passwords with incredible patience. I felt I had gone back in time with such personal and caring se... See more
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Company details
About Jessops
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, United Kingdom
- cs@jessops.com
- www.jessops.com
4.6
Excellent
15K reviews
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Awesome service
First thing, the used products price is usually heavly discounted, the other camera shopping site like mpb, wex sell the used camera for higher prices based on the market, I bought fujifilm X-E4 which was 550 pounds and was in a very good condition. Second, the support was very good, I made a mistake and ordered the standard delivery, and even after 3 days, after I explained that I would be needing it this weekend for a work, they immediately changed the delivery date to tomorrow. The support guy named Henry was so understanding and patient. I would recommend Jessops to anyone and everyone just for their good service and discounts.
April 24, 2026
Unprompted review
Reply from Jessops
Hello,
Thank you for your feedback.
We really appreciate your kind words and we're so pleased you enjoyed a 5* experience all the way through your order.
We hope you're enjoying the X-E4!
Kind regards,
The Jessops Customer Service Team
TIME WASTED! Avoid to selling at Jessops
Avoid to selling at Jessops. TIME WASTED.
I have sent a Fujifilm GF lens to Jessops for sale. The lens was in mint condition (I just used twice). I have taken plenty of picture before sent out. They received the items and told me they are unable to accept the item due to fungus and missing lens bag??? There are no options to include the lens bag when you submit the form. And I am 100% sure the lens is mint without fungus.
I have replied their email asking for the proof of the fungus but they never get back to me. They keep my item over ONE WEEK without any updates. Also, returned my item in a POOR THIN cardboard box WITHOUT any fragile labels.
To be honest I don't think they care about my item. Totally awful experience with them and time wasted. If you are looking for selling, don't waste your time.
April 14, 2026
Unprompted review
Reply from Jessops
Dear Mr Pang,
Thank you for your feedback.
We completely understand that it can be disappointing when your equipment is assessed and it does not meet your expectations on the condition and price.
As a business, we hope that we receive equipment that is in good condition and can be sold on however we also have a responsibility to our customers to complete a thorough and detailed inspection of equipment to ensure the units we are selling will be long lasting and pass the industry standards. We are sorry for any inconvenience caused.
We really appreciate the feedback on the wait time and packaging and we are reviewing the case internally as we are always looking for opportunities to improve our customer experience.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Hi Michael,
Thank you for your feedback - we're so pleased you enjoyed your experience with Jessops and we really appreciate your support.
Kind regards,
The Jessops Customer Service Team
Great service and knowledgeable staff…
Great service and knowledgeable staff once again. Second camera brought from Jessops and both times was fantastic.
February 20, 2026
Reply from Jessops
Dear Neil,
Thank you for your feedback.
We're so happy to hear that you consistently receive great service and helpful assistance from our team. Thank you for your continued support and positive feedback!
We hope you're enjoying the Canon EOS R5 Mark II!
Kind regards,
The Jessops Customer Service Team
Ordered a camera said it was in stock
Ordered a camera said it was in stock, never got any emails about it so emailed them asking when I would receive, they said they wouldn’t have it in stock until August (this was March) . So I cancelled my order since I needed it for June. They said I would get a full refund, it’s now been 3 weeks and still haven’t received a refund .
April 23, 2026
Unprompted review
Reply from Jessops
***updated reply as we have now located your order***
Dear Ellie,
Thank you for your feedback.
When you placed your order, the status on our website showed the product as 'available to order, awaiting stock' and also showed 'Next shipment expected August 2026' on the product page. We understand this may have been frustrating information to hear if it was missed when placing the order however we will always do our best to ensure customers understand the timeframes associated with pre-orders.
Jessops only capture payment once an order is ready to be dispatched and as this order was cancelled whilst it was in pre-order status, there was no money to be refunded as we had not taken any money. We can see that you contacted our customer service team to raise the question of the refund and they came back to you within 12 hours to confirm that no refund would show due to no money being captured previously.
Kind regards,
The Jessops Customer Service Team
Easy to find item required and…
Easy to find item required and straightforward order and delivery.
April 17, 2026
Reply from Jessops
Dear Julian,
Thank you so much for sharing your positive experience, we really appreciate it!
Kind regards,
The Jessops Customer Service Team
Great service!
I decided that I didn’t need a particular camera and lens. I contacted Jessops and was offered a good price for both. Friendly service and prompt response from the team,
April 9, 2026
Unprompted review
Reply from Jessops
Dear William,
Thank you for your feedback.
We're delighted to hear that you had a positive experience selling your camera and lens. We appreciate your kind words regarding our trade-in team's friendly service and prompt responses.
Kind regards,
The Jessops Customer Service Team
Re-sold my unused lens - easy process
Easy process to resell and unused unneeded lens. All worked well and smoothly thanks.
April 3, 2026
Unprompted review
Reply from Jessops
Hello,
Thank you for your feedback.
We're happy to hear that the process of reselling your lens was easy and smooth. We really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Shrewsbury Store
Shrewsbury Store - Went into the store with a problem with a camera that had been repaired by Jessops.
Despite being very busy, Michael looked into the matter very calmly, and called the service centre. The service centre agent guided Michael through a way of correcting the problem (the Service Centre had failed to take the cameral out of 'Service Mode.'
I wish to record the fact that Michael provided outstanding service and was very polite and understanding from the outset.
Michael should be given an award or recompense by the Management!
April 21, 2026
Unprompted review
Reply from Jessops
Hello,
Thank you for your feedback.
We really value your kind words on Michael at our Jessops Shrewsbury store! We pride ourselves on providing a high level of customer service so we're thrilled to hear how helpful he was. He will really appreciate you sharing your experience.
Kind regards,
The Jessops Customer Service Team
All but impossible to use their…
UPDATE: 21/4/26
Jessops have replied and made the standard response. This indicates they havent actually read my comments. I did not get rejected by Klarna. I rejected them owing to excessive information gathering.
End of update
All but impossible to use their Interest
free offer with Klarna. They want way, way too much information. Ridiculouse. I am an existing customer with both Jessops and Klarna and still they wanted a payment up front. Connection to my bank account for 30 days!!!? and passport and selfie. They may want more but I stopped at that point.
April 19, 2026
Unprompted review
Reply from Jessops
Dear Lawrence,
Thank you for your feedback - we appreciate your comments on using Klarna. We partner with Klarna to give our customers more financial flexibility however Jessops do not have control over the checks and regulations required to enter into a financial agreement with Klarna.
We hope we can continue to assist you in the future.
Kind regards,
The Jessops Customer Service Team
The assistant went the extra mile
The assistant went the extra mile in identifying suitable cameras for myself and my wife. One wasn't in stock at the shop and expected that I would have to order it online but when she found out they could do it for us the process was completed. The courier company confirmed they had been instructed almost by return. Great service.
April 17, 2026
Reply from Jessops
Dear Richard,
Thank you for your feedback.
Our Jessops Glasgow team really appreciate your kind words. We all hope you are enjoying your new Panasonic Lumix TZ99!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Rojan,
Thanks so much for your feedback and sharing your 5* experience with our Jessops London Oxford Street team!
Kind regards,
The Jessops Customer Service Team
Amazing service
Amazing service. I ordered the films on a Friday afternoon, & they arrived the next morning. Less than 24 hours from order to delivery, & on a Saturday no less! At no extra charge! Unbelievable. My late father-in-law was a professional photographer, & he always used Jessops, saying their customer service was fantastic. Looks like things haven't changed, & as my child takes up the family tradition of film photography, another generation gets to experience the joy of Jessops. Thanks guys.
April 18, 2026
Reply from Jessops
Dear Jo,
Thanks so much for sharing your feedback.
It's wonderful to know that our service continues to meet the high standards associated with us. Thank you for sharing your positive experience and for your family's continued trust in us.
Kind regards,
The Jessops Customer Service Team
Beyond Excellent
The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a firmware update and cleaning/checking. There was no additional charge beyond the deposit. I cannot praise the team there enough. Excellent!
April 11, 2026
Reply from Jessops
Dear Nicholas,
Thank you for your feedback.
Our Jessops York Team will be so pleased to hear you enjoyed such an excellent customer experience with them. We really value you sharing your lovely words - thank you for your support!
Kind regards,
The Jessops Customer Service Team
I nipped into the store as I’m looking for a mirrorless camera
I nipped into the store as I’m looking to upgrade my camera and I was a bit unsure if I wanted to go ahead and purchase a mirrorless camera and I met a lovely lady called Jo and the service she offered was superb. She really went in to great detail of why it was better option. She even let have a look of the equipment that I wanted to be sure that is what I wanted. Her knowledge and her kindness was absolutely wonderful. She talked me through the steps of how to go on purchasing and trading my old camera in. Honestly 10/10 service. Will be going back and making that purchase
April 10, 2026
Unprompted review
Reply from Jessops
Dear Shannen,
Thank you for your feedback.
We really appreciate you sharing your positive experience with Jessops. We'll be sure to pass on your kind words to Jo and our Jessops Sheffield Meadowhall team who will be thrilled to hear them.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Alan,
Thanks so much for sharing your lovely comments and support. We hope you're enjoying your new Fujifilm setup with the X-H2!
Kind regards,
The Jessops Customer Service Team
Salesman was excellent
April 10, 2026
Reply from Jessops
Dear Kim,
Thanks so much for your feedback. We really hope you are enjoying creating new memories with your binoculars!
Kind regards.
The Jessops Customer Service Team
Reply from Jessops
Dear Richard,
Thank you for your feedback, we really appreciate you sharing your experience at our Jessops London Oxford Street store!
We hope to welcome you back in the future.
Kind regards,
The Jessops Customer Service Team
Poor service
Poor service. No email received following passport photos. Left 3 separate voicemails with no response. Contacted their customer service who had been in touch with the store and informed that i had to go back to the store for my email. I visited the store to be told all information in any email is already on the photo and should have been told this. I finally got my email. No apology for my time wasted. I'm disappointed at lack of acknowledement and apalling care and service. After using this store several times i will would avoid and never use again.
April 4, 2026
Unprompted review
Reply from Jessops
Dear Ash,
Thank you for your feedback, we really value you sharing your experience and we sincerely apologise for issue.
There was a mix up between our CS team and our Leeds store team as they were right, you were able to use the printed version you were given to apply for your passport with the digital code provided. This was an honest mistake by our CS team however we completely understand the inconvenience and frustration caused by this.
As an apology and recognition of the error, we have refunded 50% of your order.
Kind regards,
The Jessops Customer Service Team
Excellent quality binoculars for a…
Excellent quality binoculars for a great price. Quick and efficient delivery.
March 28, 2026
Reply from Jessops
Hello,
Thanks so much for your feedback, we really appreciate you sharing your experience and support!
Kind regards,
The Jessops Customer Service Team
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