I ordered eclipse glasses as I had seen an article about the cheap Amazon ones not always protecting your eyes properly and I knew Jessops ones would be good. I was a bit worried in case they took lon... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I found an old camera at home, and it still had the film in it. I popped into the Meadowhall store where Charlie kindly removed the film and sent it off for it to be developed. He was professional, fr... See more
Company replied
I ordered a lighting stand in the Shrewsbury shop on 3/6/26, expecting it to arrive in a couple of days. This morning I got a friendly phone call to let me know that my order was ready for collection.... See more
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The assistant went the extra mile in identifying suitable cameras for myself and my wife. One wasn't in stock at the shop and expected that I would have to order it online but when she found out they... See more
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Company details
About Jessops
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, United Kingdom
- cs@jessops.com
- www.jessops.com
4.5
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Would use again
Speed delivery and kept up-to-date the whole time. Items arrvied exactly as described and very competitively priced. I would happily shop here again.
July 25, 2026
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eclipse sunglasses
I ordered a couple pair of sunglasses a two weeks before the (partial) eclipse. They arrived within the advised time frame and allowed us to safely "enjoy the show"
The glasses were fully compliant with safety certifications, etc. They were NOT some knockoff.
August 7, 2026
Best valuation in town and from all…
Best valuation in town and from all online photography shops. Lovely staff and customer focus.
Real straight shooters. Top
August 22, 2026
Unprompted review
Good customer service
Good customer service. Came through in the end after disastrous hold up with delivery from courier. ordered solar glasses, that at the time were like gold dust, glasses were good quality
August 8, 2026
Great Service
Very straightforward process and good price achieved. I could have tried selling equipment on other platforms and possibly got slightly more but this was competitive enough without the faff.
Great response times too
August 21, 2026
Unprompted review
Reply from Jessops
Dear Colin,
Thanks so much for your feedback. We're so pleased you found our trade-in process so easy and smooth!
Kind regards,
The Jessops Customer Service Team
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Reply from Jessops
Dear Rosalind,
Thanks so much for your feedback, we really hope you had a great time viewing the solar eclipse!
Kind regards,
The Jessops Customer Service Team
Very easy and quick service
Very easy and quick service, from getting a quote, to collection and payment.
Would highly recommend.
August 20, 2026
Unprompted review
Reply from Jessops
Dear Julie,
Thanks so much for your feedback. We really appreciate you sharing your positive experience with Jessops!
Kind regards,
The Jessops Customer Service Team
Great eclipse glasses!
July 24, 2026
Reply from Jessops
Dear Lorraine,
Thank you for your feedback - we hope you enjoyed your solar eclipse viewing!
Kind regards,
The Jessops Customer Service Team
Purchase process was straightforward
Purchase process was straightforward. Good customer communication & timely delivery.
August 10, 2026
Reply from Jessops
Dear Mike,
Thank you for your feedback - we really appreciate your kind words. We hope you enjoyed your solar eclipse viewing!
Kind regards,
The Jessops Customer Service Team
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Ordered eclipse -viewing 'spectacles'…
Ordered eclipse -viewing 'spectacles' and they were very good.
August 4, 2026
Reply from Jessops
Hello,
Thanks so much for sharing your experience - we're so glad you enjoyed the eclipse!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Michael,
Thank you for your feedback, we really appreciate it!
Kind regards,
The Jessops Customer Service Team
Ordered some solar eclipse glasses at…
Ordered some solar eclipse glasses at relatively short notice. The site did not guarantee a delivery date but they arrived in time and with a secure delivery.
August 9, 2026
Reply from Jessops
Hello,
Thank you for your feedback - we hope you enjoyed your solar eclipse experience!
Kind regards,
The Jessops Customer Service Team
helpful staff an serice
August 11, 2026
Reply from Jessops
Dear Philip,
Thank you for your feedback, we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
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TradeIn team is Superb
The tradeIn team is really superb and always there to respond your queries and requests. I am very happy with their service.
August 14, 2026
Unprompted review
Reply from Jessops
Hello,
Thanks so much for sharing your feedback, we really appreciate your kind words!
Kind regards,
The Jessops Customer Service Team
Outstanding service from Sam and store manager Pranav at Jessops on Oxford Street
I was trying to find solar eclipse glasses when they were selling out everywhere, and Sam went completely above and beyond to help me. She was incredibly kind and attentive, kept me updated and made sure I managed to get a pair!
When I collected them, Pranav was equally brilliant. He was extremely knowledgeable, enthusiastic and took the time to make sure I had everything I needed.
Sam and Pranav are fantastic representatives of Jessops and exactly the kind of people every company should want on its team. Exceptional customer service from beginning to end. Thanks so much to you both!
August 10, 2026
Unprompted review
Reply from Jessops
Hello,
Thank you for your feedback.
We are so happy to hear about your exceptional experience with our team, especially during such a high-demand time.
It's wonderful to know that our colleagues provided such attentive and knowledgeable service, ensuring you were well taken care of. We truly appreciate you sharing your positive feedback!
Kind regards,
The Jessops Customer Service Team
Abysmal customer and despatch experience
Easy to order and pay, but dispatch and follow up was abysmal. I order 4 filters, I heard nothing about a delivery forecast, I chased it up only to be told that one of the filters has still not arrived... I asked for thd three they had in stock to be delivered, they arrived eventually, I called to ask for an update, they said it was in their warehouse and would be despatched soon ... I chased it up again only to be told its STILL in warehouse and would be despatched next week.... I cancelled the order ... very poor customer service especially after I had to chase them up .... won't buy from them again.
August 14, 2026
Unprompted review
Reply from Jessops
Dear Michael,
Thank you for your feedback.
We sincerely apologise for any inconvenience caused.
Unfortunately we experienced some unforeseen delays in transferring the final item from our warehouse to dispatch centre which I understand the team did communicate. We have reviewed the situation with our internal courier to help mitigate the affect any such delays has on customers in the future.
Kind regards,
The Jessops Customer Service Team
Solar eclipse glasses delivered promptly
August 8, 2026
Reply from Jessops
Dear Helen,
Thanks so much for sharing your comments - we hope you enjoyed the solar eclipse!
Kind regards,
The Jessops Customer Service Team
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Reply from Jessops
Dear Alan,
Thank you for your feedback. We're delighted you enjoyed a 5* experience with Jessops!
We look forward to welcoming you back in the future.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Mrs Ducker,
Thanks so much for your feedback, we hope you enjoyed your solar eclipse viewing!
Kind regards,
The Jessops Customer Service Team
Eclipse enablers!!…
Hi quality product (purchased online) which made viewing the eclipse a far more interesting and rewarding experience. Efficient delivery with good communication throughout - Thank you JESSOPS!
August 10, 2026
Reply from Jessops
Dear Rebecca,
Thanks so much for your feedback. We really appreciate your support and we're so glad you enjoyed the solar eclipse!
Kind regards,
The Jessops Customer Service Team
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