I ordered eclipse glasses as I had seen an article about the cheap Amazon ones not always protecting your eyes properly and I knew Jessops ones would be good. I was a bit worried in case they took lon... See more
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Review summary
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Jessops store in Kingston Upon Thames have the best staff, so helpful and knowledgeable about the camera equipment they sell. After going through several cameras in store looking for the next right ca... See more
I found an old camera at home, and it still had the film in it. I popped into the Meadowhall store where Charlie kindly removed the film and sent it off for it to be developed. He was professional, fr... See more
Company replied
I ordered a lighting stand in the Shrewsbury shop on 3/6/26, expecting it to arrive in a couple of days. This morning I got a friendly phone call to let me know that my order was ready for collection.... See more
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Company details
About Jessops
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, United Kingdom
- cs@jessops.com
- www.jessops.com
4.5
Excellent
15K reviews
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Great service and going beyond the norm…
Great service and going beyond the norm with expertise paying off in the final product . Brilliant. Thankyou Pete in the Kingston store 78/78
September 22, 2026
Unprompted review
Reply from Jessops
Dear Dave,
Thanks so much for your feedback. We're so pleased you enjoyed your experience at our Jessops Kingston store and we really appreciate your kind words about the team and Pete!
Kind regards,
The Jessops Customer Service Team
Jessops store in Kingston Upon Thames…
Jessops store in Kingston Upon Thames have the best staff, so helpful and knowledgeable about the camera equipment they sell. After going through several cameras in store looking for the next right camera for me to have a go with I settled on the Z6III with a new large lens, it was an expensive spend so I wanted it to be the right camera no regrets and one of the shops staff 'Mas' helped me to make the right choice, thanks Mas for all your help. Thanks also to Rory too who took over with the final on order items on Mas's day off, what a great team Jessops has at the Kingston branch. I had the camera arrive in store within a couple days so yesterday I went out for the first time to use the camera and I wasn't disappointed with the results.
September 19, 2026
Unprompted review
Jessops are a waste of space…seriously…
Jessops are a waste of space…seriously let me down…no information from them had to keep chasing them and ended up cancelling order and getting a refund…will never use them again
September 8, 2026
Unprompted review
Reply from Jessops
Dear John,
Thank you for your feedback.
We sincerely apologise for any inconvenience caused regarding the delay with your order - unfortunately there were unforeseen issues with our courier. We can see you were advised your order was due to be dispatched on the day you called in to cancel however we completely appreciate you choosing to cancel your order.
Whilst we appreciate the situation was a frustrating one, we are pleased to see the team responded to you within a few minutes when we were contacted. It is very rare when things go wrong however when they do, we pride ourselves on the team being there to provide assistance and support.
Kind regards,
The Jessops Customer Service Team
I had a great experience getting my…
I had a great experience getting my passport photo taken. Rory was friendly, professional, and very helpful throughout the process. The photos were taken quickly, looked great, and everything was explained clearly. Excellent service from Rory — highly recommended!
September 18, 2026
Unprompted review
Reply from Jessops
Hello,
Thanks so much for sharing your feedback.
We are so pleased you enjoyed a 5* experience with Rory and the team - they will really appreciate you sharing your comments.
We look forward to assisting you in the future.
Kind regards,
The Jessops Customer Service Team
Dreadful service no communication or…
Dreadful service no communication or updates
I ordered a Kodak camera 15th August with preorder date delivery of 26th August I heard nothing back until I contacted them and then that it was delayed to mid September but no definite date other online retailers had it in stock. Birthday present ruined. Requested a refund
Ordered prints on 29th heard nothing payment taken I contacted Jessops on 9th Sept asking how long they take to print and deliver apparently there was an issue in their system and photos didn't transfer over again no communication from them to inform me until I chased it up.
I would not recommend Jessops unless you are happy to wait with no communication or updates so my advice shop else where. First time ordering with Jessops and this will be the last.
I've sent numerous emails about both orders dreadful customer service.
September 14, 2026
Unprompted review
Reply from Jessops
Dear Laurie,
Thank you for your feedback.
You made an order for a product that was on status 'pre-order' with an estimated date of arrival which was the month of August, this was then unfortunately pushed back to September. Please note, our website has not stated an exact date. We provide the most accurate timelines possible for pre-orders however these are estimates and not guarantees - we are always upfront and honest about that and unfortunately, on occasions, there can be delays with manufacturing and logistics in the case of pre-orders.
We sincerely apologise for the error with the prints. Unfortunately, it was a very rare system error and this was not flagged to the team by the system therefore they only became aware of it once you contacted the team. We really do appreciate you raising the error and I'm glad the team were able to resolve the situation quickly and fix the bug.
We aim to respond to our customers within 48 hours and we can see the team have always adhered to those response times within their communication with you.
Kind regards,
The Jessops Customer Service Team
Ordered a BenQ SW242Q monitor over a…
Ordered a BenQ SW242Q monitor over a month ago, on the 7th August, stated on the website 10 to 14 days delivery, I've now have had to call four times, asking where the monitor is, every time there's another excuse, now 7 weeks and no monitor. Jessops have not bothered to contact me once during entire period! 23rd September cancelled order and asked for a refund!
September 13, 2026
Unprompted review
Customer service is pitiful
Customer service is pitiful, Reaching out doesn't help, It would be great if they had basic technical knowledge.
Barcode readers only.
The reason you only get a 1 star is, I gave you clear referenced info from Sigma stating that the adaptor should be included, you still came out with nothing to offer except patronising words. Sigma sorted this out in a few minutes, excellent customer care. now I am an ex customer from Jessops.
September 9, 2026
Unprompted review
Reply from Jessops
Dear Derek,
Thank you for your feedback.
I would, however, like to clarify the level of expertise within the team. Our camera equipment specialists (customer service team) have extensive knowledge and experience with camera hardware, including cameras, lenses, accessories, compatibility, specifications and the physical operation of equipment. This is the area in which we specialise and where we can provide the greatest level of support.
Firmware and software related issues are somewhat different. While our team will always do their best to assist with these queries, they are not the primary focus of our business and therefore our knowledge in this area is naturally more limited than our hardware expertise. Firmware and software can also vary considerably between manufacturers and individual models, and often require information or troubleshooting provided directly by the manufacturer.
This should not be taken as a lack of knowledge or expertise within the team. Rather, it reflects the distinction between the products and services we specialise in and areas that sit outside our core remit.
We can see the team did their best to assist with your software issue however we are sorry that we were not able to help further. Please feel free to reach out if you have any more queries though as the team are always keen to assist in any way they can.
Kind regards,
The Jessops Customer Service Team
**UPDATED REPLY*
Dear Derek,
You ordered a used item - used items do not always include the full accessories as bought new. We list the accessories included with each unit and the advertised price takes into consideration both the accessories included and the condition of used unit.
The lens hood and hood adaptor are two different accessories. The listing of the unit you bought did not include an adaptor and the price reflected that however we are very pleased you were able to organise one with Sigma!
Kind regards,
The Jessops Customer Service Team
Ordered prints for my daughter's 6th…
Ordered prints for my daughter's 6th birthday on 27th August and I'm still waiting. DPD have contacted me to say they are still waiting for Jessops to despatch the order. I've contacted Jessops but no one has got back to me to confirm what has happened to my order. Charging nearly £5 delivery when turnaround is so long seems very unreasonable. I would highly advise against ordering anything through this company. Awful customer service.
September 10, 2026
Unprompted review
Reply from Jessops
Dear Kath,
Thank you for your feedback.
We can see the team have advised that there was a system error with your order. We sincerely apologise for any inconvenience caused - this is extremely rare and the bug has been fixed by our team.
We can see once you got in touch with our customer service team, they investigated the situation quickly and your full refund was issued within 36 hours.
Kind regards,
The Jessops Customer Service Team
Great item at great price
Great item at great price, well packaged and delivered promptly. All spot on
August 20, 2026
Reply from Jessops
Dear Gunther,
Thank you for your feedback.
We're delighted you enjoyed such a fantastic experience with Jessops and we hope to welcome you back in the future!
Kind regards,
The Jessops Customer Service Team
Super Easy
Super Easy!
I did the DPD collection and had my items vaulted and a quote within 2 working days.
very please
Thank you guys !
September 7, 2026
Unprompted review
Reply from Jessops
Hello,
Thanks so much for your feedback - we're so pleased you enjoyed a 5* experience with Jessops!
Kind regards,
The Jessops Customer Service Team
Great Support and Communication
Having bought one pair of binoculars from Jessops, and cancelled an order for another pair, I have been very impressed by their customer service. The phone was answered immediately and their staff responded to emails within minutes. The binoculars were also the lowest price I could find online.
I will feel very confident about ordering from Jessops in future due to their specialist support, great communication and excellent pricing policy.
September 7, 2026
Unprompted review
Reply from Jessops
Dear Martin,
Thanks so much for your feedback.
We're delighted you had such a positive experience with our team and we look forward to welcoming you back in the future!
Kind regards,
The Jessops Customer Service Team
Absolutely amateur customer service
Absolutely amateur customer service. Ordered items on different dates, called them to ascertain a delivery window, but they went one better and guaranteed specific dates. However, their warehouse did not dispatch products on time and thus 2 specific dates were missed causing major inconvenience. Whenever I contacted their customer service team they seem to have a care free attitude and a complacency in their attitude towards the issue. Avoid this rank amateur company.
September 2, 2026
Unprompted review
The process was fast and…
The process was fast and straightforward. The information was transparent and detailed and my options were clear. Adam, as with all Jessops staff, was courteous and kept me updated throughout the transaction
September 4, 2026
Unprompted review
Reply from Jessops
Hello,
Thank you for your feedback - we're so pleased you enjoyed your Jessops experience and we really appreciate you sharing your lovely comments!
Kind regards,
The Jessops Customer Service Team
Classic Jessop's fast and friendly…
Classic Jessop's fast and friendly service. Every staff member is an expert in their own right; knowing the product line up well as well as what is on the market. As a result they often give great recommendations and can answer any query you may have about your equipment.
May 24, 2026
Reply from Jessops
Dear Ifechi,
Thanks so much for you feedback. We really appreciate your lovely words - the team are so pleased they could assist you so ably.
Kind regards,
The Jessops Customer Service Team
The customer service was exceptional.
The customer service was exceptional.
A real personal service. Communication was excellent keeping me informed at every step and intervening and prioritising the delivery. Thank you Raphael.
September 2, 2026
Unprompted review
Would use again
Speed delivery and kept up-to-date the whole time. Items arrvied exactly as described and very competitively priced. I would happily shop here again.
July 25, 2026
Reply from Jessops
Dear Vicky,
Thank you for your feedback - we really appreciate you sharing your experience! We hope you enjoyed the eclipse.
Kind regards,
The Jessops Customer Service Team
eclipse sunglasses
I ordered a couple pair of sunglasses a two weeks before the (partial) eclipse. They arrived within the advised time frame and allowed us to safely "enjoy the show"
The glasses were fully compliant with safety certifications, etc. They were NOT some knockoff.
August 7, 2026
Reply from Jessops
Dear Terry,
Thanks so much for your feedback. We're so pleased you were able to enjoy the eclipse!
Kind regards,
The Jessops Customer Service Team
Best valuation in town and from all…
Best valuation in town and from all online photography shops. Lovely staff and customer focus.
Real straight shooters. Top
August 22, 2026
Unprompted review
Reply from Jessops
Hello,
Thank you for your feedback - we really appreciate your kind words!
Kind regards,
The Jessops Customer Service Team
Good customer service
Good customer service. Came through in the end after disastrous hold up with delivery from courier. ordered solar glasses, that at the time were like gold dust, glasses were good quality
August 8, 2026
Great Service
Very straightforward process and good price achieved. I could have tried selling equipment on other platforms and possibly got slightly more but this was competitive enough without the faff.
Great response times too
August 21, 2026
Unprompted review
Reply from Jessops
Dear Colin,
Thanks so much for your feedback. We're so pleased you found our trade-in process so easy and smooth!
Kind regards,
The Jessops Customer Service Team
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