Jet2.com Reviews 137,225

Having traveled with Jet2 many times I was disappointed when receiving email explaining why we were being delayed, as it was totally false.
The email told us it was due to air traffic control, this was a lie as we already knew the reason was down to baggage loaders putting the bags on the wrong aircraft. These things happen so why not tell the truth.

Everything straight forward and in time!

Although, due to warehouse fire that caused issues selling duty free, staff were still attentive and as friendly as ever, always outstanding

The experience was satisfactory with the exception of the return journey, which encountered a slight delay. As individuals who are deaf, we were unable to receive updates proactively and had to request information. We suggest that representatives provide information to all passengers, including those who are deaf, in a timely manner, rather than waiting for inquiries. It was observed that hearing passengers were informed, but deaf passengers were not. We believe it is crucial to ensure that deaf passengers receive the same level of communication as hearing passengers. Thank you

Flight 2.5hrs late. Not your fault but info not great.

The whole Jet2 experience from Airport to cabin crew was as always Perfect. No silly little schemes to extract more money from you like your bag is an inch too big or 500grms overweight.for a budget airline they are head and shoulders above the rest.

Good staff no fuss good flight

Plane was late, no staff at gate and then when there was, no one telling anyone anything. Then waiting to board on jetbridge for 15 minutes. Staff walked by to check what was going on, but no one said why... very poor service at BHX

Check easy at both EMA and Málaga. Plenty of helpful staff, easily identified in their red shirts.
Web site easy to negotiate.

Absolutely shocking service. Plane delayed twice including overnight. Not sent information about the next flight we were out on so had to find out from other passengers. Different level of service for Jet2 package holidays who had a lot more support. Spoke to 4 people at the airport and 3 on the phone, who either gave different information or conflicting information. When we did get a food voucher it was for Uber eats which none of us have the app for and we couldn't club together so all of us had to sign up individually. Just generally a really poor experience throughout. Won't be using them again..

The flight itself was brilliant as always but OMG the food was horrendous! We travel regularly and always pre-book the all day breakfast. As I understand it, the caterers have changed, but I WONT ever be pre booking the breakfast again, it was inedible and a total waste of money, the poached egg ‘disc’ was discoloured and so rubbery you couldn’t even cut it!

Every time I go on Jet 2 been on hundreds of times I would always give it 100%

I appreciated how the pilot and the crew managed the delay we had to face on the way back.
The pilot spoke clearly and gave us the real reason for the delay in a clear honest and professional way instead of using the usual "technical reasons". As a result there was no complain. I felt looked after and respected.

All Jet2 staff from Belfast Airport, in flight staff and Jet2 Tenerife airport staff were excellent. We had a problem and quite a delay with assistance staff in Tenerife airport (I think due to the delayed arrival of the plane) but Jet2 staff were great and got the required wheelchair assistance needed

There were many positives about the experience such as the timeliness of the flights. However we witnessed very unprofessional conversations between cabin crew concerning disabled travellers ( we had a disabled child with us who required special assistance) and negative behaviours. Seth has a special needs pushchair but it is always taken away and put in the hold meaning we have the get him from the plane and wait for the luggage to come out. Whilst he can walk, he is not able to understand waiting etc and trys to run way. If he was in a wheelchair that would not be taken away ? so why is his pushchair. On a less serious note, there was very limited food and snack option

Great check in, used the Twilight Bag Drop service. Flights on time.