Jet2holidays Reviews 

Very nice and helpful

All staff very good at Jet2 but the boarding needs to be looked at it’s just a free for all and know here as good as Easy Jet regarding organising children then wheelchairs then everyone else .
We just had a great holiday with Indulgent Escape but the loading process in Bristol and Rhodes airport was abysmal

The hotel was fabulous. We only booked a standard room but the room was spacious and bed was massive. Air con really helped in the heat and cleaners were thorough. Staff were brilliant. There was one lady on the pool bar (an older lady with a bob) who had a bee in her bonnet 24/7. But the others were lovely! Jet 2 staff were great. We would definitely return.

Start to finish the whole holiday was so perfect our Jet2 rep was excellent and deserves recognition! Gorgeous beach front restaurant for lunch excellent sun lounges, so luxurious. Only downside was the watersports were far too expensive. £180 for 2 people to go parasailing for 20 minutes so we didn’t book sadly.

Lovely hotel & staff
Food great with plenty of choice for breakfast
A big surprise having a kitchenette in the room

Area is awful.
Hotel and staff amazing

Staff are rude

Great hotel ,flights were on time and lovely staff from beginning to the end !
Using you for my next trip

Lovely holiday Jet2 staff are the best.

Staff were brilliant
Location a bit out of the way but perfect for the ferry to Gozo which is a must.
Great hotel just what we expected.

The hotel and location were great … the staff in the reception were very helpful however the staff within the dining area were terrible, I don’t expect people to walk about with silly smiles BUT they never smiled and were extremely unhelpful.

All it was amazing

Let down my passport control experience . Had a very aggressive passport control officer as 4 times I was not let through the e gates when I complained he threatened not to let me into the country as a result of that my husband and I were late for our coach. A jet 2 rep told us to take a taxi when we got there the queue was horrendous and in all the panic we didn’t get a receipt for the taxi which was 19 euros. There was no Jet 2 rep in our hotel in Lanzarote that we could speak to. We had a great holiday it was the first time we had been there. But its put me off going back . When I arrived home I contacted jet2 holidays who were quick to respond. But I was told that it was up to the airport to compensate me which i feel was rather mean. In the meantime I have contacted the airport and Spanish police about this incident. Also coming back there was confusion about registration with the e gates . I feel jet 2 and other airlines should be giving information and instructions beforehand and coming back about how the whole system works. Also more reps in hotels. So if you are late for a coach in circumstances beyond your control they won’t compensate . Maybe should take this up with other websites

Everything from start to finish was easy, stress free and efficient . Jet2 really do make the holiday process so simple. I felt like they took care of everything and made my week in the sun carefree and memorable

Good flights.good hotel

Racist staff, terrible service

Easy to book online, but also excellent customer service from call handlers when you need them.
Great service from airport crew, friendly and helpful. Ease of online check-in and luggage drop off.
On plane crew helpful and friendly.
We have been lucky to stay in a hotel where on return journey, we have in hotel check in by friendly, helpful crew, luggage is taken to airport, in the morning, particularly helpful if have a flight later in day. This is an excellent service.

One of my cases fell on to the tarmac on the way to the plane at Manchester. Message asking for me to press my overhead button for a jet2 person to talk to me. showed me a photo of my case as it had fallen off being transferred to the plane. the jet2 tag had fallen off but case eventualy put on the plane. Palma Airport was awfull with the new security measures. Boarded the coach for transfer to our hotel and on arrival only two cases remained one my girlfiends and one similar to mine but with the wrong name and hotel. The driver said he would sort it out. He did within 3 hours and i met him outside my hotel and collected my case. On arrival at Manchester airport one of our cases was missing.Filled in the relevant forms at the Jet2 desk. Next day got a text that our missing case was still in Palma but would be delvered to our home address the next day. Case received but the zip compartment at the front of the case had been opened and two pair of shoes missing

All flights were delayed

We love this resort 12 years visiting it’s our go to place to chill and have excellent food . However Jet2 have allowed large party bookings in the hotel and it ruined our what is normally a peaceful holiday . Large football supporters reunion louts over 55 men with mouths like sewers typical Brits abroad . Then influx of young people attending a festival in Porto mao. Mayhem