We found our holiday in Lanzarote very nice. The hotel was above our expectations as we had previously stayed at two other H10 hotels. Upgrading of arrival to ‘privilege’ was the icing on the cake.... See more
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Review summary
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Reviews shaping this summary
Leeds Bradford- used twilight check-in good helpful staff - wheelchair assist was easy to navigate again very helpful staff Transfer at other side good hotel nice bar staff a bit miserable food o... See more
Menorca is a beautiful island with some of the most beautiful places to swim we’ve seen and some lovely places to visit and great places to eat. It’s also a little cheaper than other places in Europe... See more
Stayed at the Grand Ascot hotel which was a 5 minute walk from the main square- lovely hotel and great location. Visited Auschwitz which was very harrowing but a must do, the Salt mines which are amaz... See more
Company details
Written by the company
Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.
Written by the company
- What to expect
- In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.
Contact info
Low Fare Finder House, Leeds Bradford International Airport, LS19 7TU, Leeds, United Kingdom
- 0800 408 0778
- customerservice@jet2holidays.com
- www.jet2holidays.com
4.4
Excellent
476K reviews
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Not up to Jet 2 standards Location
Don’t think this hotel was up to Jet 2 standards
Location was perfect but it let itself down with the food quality and room wasn’t suitable for 3 guests and shower wasn’t clean. Step into pool broken and not dealt with. Had to pay for bottles of water, 50% of cocktails and even to play bingo!
June 27, 2026
Great holiday
Thoroughly enjoyed our holiday to Sunny Beach, love Jet2 staff are so pleasant and helpful. The extra luggage allowance is a bonus. Hotel Palace is the best we’ve been many times and love it. Spotless, good food, friendly staff, and great bar The Drunken Sailor. Be back soon
July 9, 2026
You have rated this hotel as a 4*
You have rated this hotel as a 4*, but my opinion is barely a 3*, some of the staff were good, entertainment staff were very good, of all the hotels I have been to this is the first hotel that have never had entertainment around the pool. The pool is dangerous it is deep throughout the pool. While we were there someone almost drowned, she had to be taken to hospital, and there was NO lifeguard there at all. There was no background music at all. I don’t like music blaring out just in the background lots of people we spoke to agreed with us. The reception manager was rude, my daughter was sick after eating chicken in their restaurant, she tried to charge us £15.00 because she was sick on the pillow.
July 10, 2026
Excellent holiday
Excellent holiday, great customer service, only complaint was around the assisted support on the way back from fuertaventura, was chaotic, but otherwise great location, great hotel.
June 17, 2026
Slightly disappointed
Slightly disappointed. Very isolated. Lovely hotel and grounds but overlooking shanty town. Food ok not a lot of choice when you have fish allergy. Staff lovely. Clean. Al la carte great experience. Shuttle very unreliable.
July 9, 2026
Not impressed with Jet2!!
Standard of Jet2 staff at Turkish airport very poor. Transfer coach driver virtually demanding tip.
July 10, 2026
Everything from booking to friendly…
Everything from booking to friendly staff, smooth process and a holiday that was exactly what it said it was
June 2, 2026
Excellent standards
We always have excellent customer service from Jet2. We tend to travel to the same place at least three times per year. Flights are rarely delayed, standards are excellent. The reason for four stars rather than five is because of the clunky app that does require urgent attention.
July 7, 2026
Excellent
We thoroughly enjoyed our holiday at the Royal Savoy, Madeira. From booking to airport customer support and to flights Jet 2 were excellent. Our ' go - to ' short haul holiday company.
June 26, 2026
May use AI-assist with repliesRead more
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Worst travel experience of my life! They lost my baggage and zero customer service!
My flight was delayed by over 2 hours with very little communication from the gate agents. When we finally boarded, the cabin felt cramped, and the tray table was sticky. But to top it all off, when we landed, my checked bag was completely missing!!!
I waited in line at the baggage service desk for two hours just to file a claim, however the staff member's only desire was to finish their shift and go home, they couldn’t care less, it’s absolutely disgraceful! It took five days to get my luggage back, and I had to buy essential clothing out of pocket. When I contacted the customer support they ignored my reimbursement requests. I will never fly with this airline again!
July 18, 2026
Unprompted review
Reply from Jet2holidays
Hi Rachida,
Thanks for your review.
I'm sorry to read about your recent experience.
If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.
Thanks again for your review.
Kind Regards,
Gemma Stocks
Customer Service Executive Support
Great holiday and everything ran smoothly
From booking to landing home everything was great. Booking a last minute holiday on the app was easy, checking in online was easy, great communication throughout. Checking luggage in at the airport through the self service was easy and staff on by to help out.
Flight was on time, transfer was on time and quick, the hotel and staff were great. We saw that the Jet2 rep was at the hotel and was notified when they were there, but never had to use. Transfer back was on time and easy. The only snag was the long queue at the returning airport to check luggage in, however there were lots of desks open. Overall the experience was great.
July 9, 2026
Other holiday firms could learn a lot from jet 2…
Great value holidays..check in at Bhx is second to none. Plenty of staff all friendly .my 7th holiday with Jet 2 .the 8th is alreadybooked
June 22, 2026
Cala D’or fun
Lovely holiday, flight on time, transfers went to plan.
Lovely hotel, clean and friendly. Food was good.
Enjoyed our time in Cala D’or
July 9, 2026
great hotel lots of space plenty sun…
great hotel lots of space plenty sun loungers and pools .very enjoyable holiday .
July 9, 2026
Fantastic holiday company
Fantastic holiday company! From booking the holiday right through to the ens of the holiday All staff super friendly and professional. Great value for money!
July 8, 2026
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