Jet Airways Reviews 

Cancelled flight from London to Bangkok with less than 2 week's notice. Had to spend 5 hours on hold to customer service. When finally got through, did not offer comparable alternative as required by EU law but refund only. Now out of pocket as have had to book new, more expensive flights with a different airline.
Do not fly with this airline!

Avoid Jet Airways

As you can see from all of these reviews they'll make flight times look appealing to entice you to book, then they will cancel parts of your flight and leave you ditched in India. I had 2 flights and it happened to both.

I'm still waiting for a refund I was promised 3 weeks ago.

pathetic, super bad Jet Airways
I booked my flight tickets for 2019 April, in 2018 December through jet airways from Calgary, Canada to Hyderabad, India. KLM and jet airways are partners, where KLM flies me from Calgary to Amsterdam and from there on to Bombay and to Hyderabad by Jet Airways. I only had 3 hours wait time at Bombay first, later it got changed to 24 hours wait time for Hyderabad connecting flight and the connecting flight from Hyderabad to Bangalore was canceled. Later the wait time got changed from 24 hours to 2 hours, connecting flight from Hyderabad to Bangalore while return was rebooked and after 2 weeks it has got changed from 2 hours wait time to 7 hours. Now today morning, 15 days before I fly, I received an email saying both the connecting flights in India from Bombay to Hyderabad while arrival and from Hyderabad to Bangalore while on departure got canceled, we are sorry for the inconvenience we have caused. Seriously if you could have mentioned this in some time in January or February I could have changed my reservation with other airlines and saved time and money. Since I was informed just 15 days before my departure to India, I have to pay huge money to rebook my flight tickets with Cathy Pacific. Jet Airways who is going to pay for the extra money I spend to buy new flight tickets now?? Jet airways really screw you man, this is completely unprofessional. Thank you Jet airways for all the stress and wasting my valuable time and money. Never gain With Jet Airways...

on the 16th of March my connection flight from Delhi to Kochi was cancelled due to operative reasons (shortage in air crews). First time I was notified about it was at the check in counter in Dehradun when I had no other option to take the flight to Delhi and try to make in on my own. No Email, No call or text even though they had all my contact details and they knew about this cancellation in advance. when I asked for their assistance in getting close to my destination (south of India) they said they can not help, the only thing they can do is give my a refund for the flight that was canceled. I had to buy a very expensive ticket on my own on the last minute in Delhi and lose precious time of my trip.

Their costumer service never responded to my emails after this incident regarding damages I suffered from their unprofessional behavior.

I will Never fly Jet airways again.

I will never use Jet again. They cancelled my flight without any clear options, and after trying to rig them several times, waiting on hold for over an hour on some cases before hanging up, I finally got through, 45 minutes on hold!
They were useless on the phone, offered a full refund but the cost was not going to cover booking with another airline so the trip has now cost me so much more than it would have done if I booked with another airline in the first place.

They also cancelled my Brothers flight on another date.

#JetAirways kept on changing our flights. Within 5 weeks, #JetAirways have made 4 unexpected changes. Our transit time originally was below 2 hours and as a result of the changes, our current transit time is more than 5 hours. They just notify the changes by email and then will not answer any calls for hours.

I booked my ticket and received an email saying that the flight cancelled and need change the flight for onward journey. Then I had to change my coach by paying £12 extra. After my onward journey they send another email that my return flight cancelled from Cochin to London and they have no option for me. They said they will pay half of the price and cancelled my ticket. I paid £293 for my return journey with other airline and paid another £15 for change coach. Total I paid £320 extra and today jet Airways send me an email saying they will pay me only £140 . I lost £180 for their faults. I am an Etihad silver card member always use jet Airways but never use it again. They show cheap price and later make you pay more.

Pathetic experience
Mother is travelling with Son unfortuantely PNR's were different.
They did not link the tickets they said it will be done at the time of checkin dont worry. At the time of chekin two different seats were allocated and now the fight is in 3 hrs and they are expecting 3 yrs old to sit and manage on his own.
Horrible staff and serivice.
And the worse thing is call center ppl will never answer. God know whom do they provide the service. Everytime you wil hear all operators are busy right now. After thousands of trial finally called KLM Netherlands call center the person on the other line directly told me that JetAiways is in bad phase and in financial crisis so they are facing issue on customer service call center too.

Why the hell are you running the airlines to trouble and toucher your customers when you can't provide bare minimum service.

Anad was very helpful. He issued new ticket because I missed my flight due to a major accident. He was very helpful.

Cancelled my flight and not info whatsoever and no way to contact them anywhere!!!

Luckily I bought my ticket through an agency that it's taking care of it!!

It's simple, if you choose jet airways for your journey means you should have pathetic experience.First of all they will change the flights. Then,Airport staff they don't know how to treat their customer .If you board on flight,you don't get proper facilities.

Horrible customer service don book with them

Absolutely appalling airlines, bad management, no communication and a customer service that is less helpful than baboons in a cage. Flight rescheduled three times, twice we made alternate arrangements until finally they cancelled the flight. Heaven forbid if in some state of madness I chose them again!

Unacceptable experience and unprofessional service. I booked the flight with Jet Airways, and the flight was cancelled by the airline. I have called the call centre in Delhi and staff gave us another option to provide another flight. We chose that option and the staff confirmed with us he would send the email confirmation in 24 hours. We have waited and didn't receive the email confirmation. We called again and they cancelled it! The staff has done the cancellation without any consent.

I travelled from uk, birmingham to amsterdam then amstetdam to toronto canada. No one told me i needed a visa although i visited the travel agents to exchange money plus the website KIWI.COM. When i yarrived at Amsterdam airport luckily i had enrolled for roaming data and had to apply for a visa to aboard JET AIRWAYS. there and then at the airport, luckily i got the visa within that time and made it on the flight. On return JET AIRWAYS were stood still at the airport for 2.5 hours not giving no reason as to why they are unable fly off. The flight eventually got to Amsterdam and due to the delay i had to purchase ANOTHER flight tcket because JET AIRWAYS refused to pay for my flight i had to buy! When it was JET AIR AIRWAYS faults!!!

Very unprofessional and poor service. this was the first time i used Jet Airways for India and i must say it is a horrible experience as i am stuck with customer care for more than 45 mins just for a date change. unfortunately she (Nida)couldn't handle that one and was pretty rude. when i ask for the supervisor she said they don have the policy. weird weird weird.

I can totally see why this airline has such bad reviews! From start to finish they were just on a whole new level of bad! The airline staff were miserable! They were barely visible on the flight! The food was a disgrace! Bland! Cold! And embarrassing! During the entire flight to India the flight attendants were no where to be seen! People were helping them selves to drinks as they didn’t come around. Internal fights were just as horrendous as the long haul flights! Staff at Mumbai airport were extremely rude and clearly didn’t understand what is written in plain English on their website. They were trying to charge me and our entire party an additional £50 per person for allegedly being over the baggage allowance (£300 in total)! The baggage allowance was confirmed to myself and my party that as UK citizens we can travel internally with 25kg! When we arrived at the airport they were trying to tell us it’s only 15kg! If it wasn’t for one of the managers who came at the last minute (I forget her name) we would have missed our flight! She should definitely work for a better airline! The planes are old and cramped! Seats were broken and uncomfortable! The screens were either not working or the headphones didn’t work! All in all I would not recommend Jet! I would rather pay more for a better established airline than ever give Jet airways one penny more! Absolutely shocking! I have tweeted my concerns and have not even had any response from them as their customer service is on the same level as the quality of the planes, food and staff! Avoid using Jet! I give them -1 million out of 10 👎

Jet Airways just cancelled my flight 2 weeks before my scheduled flight. Just a email without any explanation whatsover and no information for refund, leaving us clueless on how to seek compensation. Their call centre is perpetually busy, i waited an hour before I give up. I learnt later they are in financial trouble. I will never go with this airline, ever!

Worse than government loafers! Refused boarding pass on grounds of no return ticket from Singapore to Bangalore when Indian Immigration did not require. Overstep of their authority. Unapologetic.

would like to share my experience.
This is the worst airlines i have ever seen. no reponsibility. They dont care of the customer atall. CHEATERS. they just changed the schedule of flight departures 6 times in 2 months. and atlast cancelled the flight. and they are not even responding to calls and mails. dont know even how to return my money. Never recommend.