Jigsaw24 Reviews 

540
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who provide great communication and advice. People frequently appreciate the competitive pricing and the ease of the ordering process, often finding products not available elsewhere. Reviewers also often report fast and prompt delivery, with many items arriving quicker than expected. However, some customers noted issues with delivery, including unexpected delays or items being left insecurely by couriers. A few other people experienced problems with incorrect or faulty products, unfulfilled orders, and difficulties with promised refunds or stock communication.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of their... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising the availability... See more

Service

Reviewers mention ambiguous feedback about service, with some customers consistently praising the excellent... See more

Order

Consumers find order experiences to be ambiguous, with some reviewers having positive interactions, noting... See more

Price

Reviewers highlight positive aspects of price, with many customers praising the excellent and good prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered a phone plus laptops and iPads from Jigsaw 24 over many years and each time the service has been truly excellent. They are always friendly and knowledgeable and I wouldn’t go anywhere e... See more

Company replied

Rated 5 out of 5 stars

Jigsaw24 are very helpful with advice, and their product range is big enough to give you a wide choice of solutions

Company replied

Rated 5 out of 5 stars

Needed a 64gb MacBook Pro next day to deliver work for a client nowhere else even Apple direct could supply for at least 20+ days. Jigsaw24 came through❤️

Company replied

Rated 5 out of 5 stars

Excellent service and product as described, I’ve been purchasing from Jigsaw for over 30 years and they have never let me down

Company replied


Company details

  1. Computer Hardware Manufacturer

Written by the company

We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.


Contact info

4.0

Great

TrustScore 4 out of 5

540 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(540)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. It was clear since it was 'just' an adobe subscription renewal that they didn't care. However we've always bought hardware from them - but won't again due to error after error on this renewal job. Went direct in the end and won't be back. A real shame since we've used jigsaw for years since starting the agency.

October 30, 2023
Unprompted review
Rated 2 out of 5 stars

Radio silence

Scheduled a delivery to arrive today about fortnight ago.
Nothing from them, no delivery, no communication since the original order to indicate anything was even been processed...

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

Just want to say a massive thanks to…

Just want to say a massive thanks to Joshua Smith from the repair service team. We have sent many Apple laptops in for repairs and they're always repaired quickly. Joshua is always quick to response no matter what the question and very professional and friendly.
I highly recommend.

March 30, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Mac Studio with the correct configuration was in stock and delivered next day. Apple had quoted a four week lead time.

December 13, 2022
Rated 5 out of 5 stars

Price

Price, service and delivery. Will certainly consider Jigsaw 24 for any future Mac purchases

November 29, 2022
Rated 5 out of 5 stars

Mac Studio

Mac Studio ordered and delivered next-day, zero fuss. Will no doubt order from you guys again. Thanks 👍🏻

September 13, 2022

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