Jigsaw24 Reviews 

541
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who provide great communication and advice. People frequently appreciate the competitive pricing and the ease of the ordering process, often finding products not available elsewhere. Reviewers also often report fast and prompt delivery, with many items arriving quicker than expected. However, some customers noted issues with delivery, including unexpected delays or items being left insecurely by couriers. A few other people experienced problems with incorrect or faulty products, unfulfilled orders, and difficulties with promised refunds or stock communication.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of their... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising the availability... See more

Service

Reviewers mention ambiguous feedback about service, with some customers consistently praising the excellent... See more

Order

Consumers find order experiences to be ambiguous, with some reviewers having positive interactions, noting... See more

Price

Reviewers highlight positive aspects of price, with many customers praising the excellent and good prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered a phone plus laptops and iPads from Jigsaw 24 over many years and each time the service has been truly excellent. They are always friendly and knowledgeable and I wouldn’t go anywhere e... See more

Company replied

Rated 5 out of 5 stars

Jigsaw24 are very helpful with advice, and their product range is big enough to give you a wide choice of solutions

Company replied

Rated 5 out of 5 stars

Needed a 64gb MacBook Pro next day to deliver work for a client nowhere else even Apple direct could supply for at least 20+ days. Jigsaw24 came through❤️

Company replied

Rated 5 out of 5 stars

Excellent service and product as described, I’ve been purchasing from Jigsaw for over 30 years and they have never let me down

Company replied


Company details

  1. Computer Hardware Manufacturer

Written by the company

We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.


Contact info

3.9

Great

TrustScore 4 out of 5

541 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(541)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very poor service

Very poor service. Bought a keyboard from this company and within the guarantee period we found an issue with it. As such it was not fit for purpose.

The company shrug off their responsibilities and simply try to forward you to the manufacturer, even if they cannot supply details for the manufacturer, to fix the issue.

A chargeback has now been initiated and we will never buy from this company again.

November 24, 2021
Unprompted review
Rated 4 out of 5 stars

Reliability.

I have been a customer of Jigsaw for many years, and they have always been reliable. This purchase was no different, although, like many others, Jigsaw are struggling with their delivery options. Two iPhones bought at a reasonable, if not quite decent price, both working well. Thank you, Jigsaw!

November 15, 2021
Rated 5 out of 5 stars

Excellent

Excellent, client interaction, and good value product with perfect delivery tracking.

November 11, 2021
Rated 5 out of 5 stars

Wouldn’t hesitate to use them again

Very good experience buying an iMac, knowledgeable and helpful staff. Even during the pandemic they were able to fulfil my order quickly and without the usual excuses a lot of retailers are using. Prices are competitive. Lots of variety and website stock true to warehouse.

September 20, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I bought a LaCie 8TB hard drive. The price was a few pounds higher than the cheapest seller. But the cheaper one had delivery at 1-3 weeks. Jigsaw24 had great email communication. Order confirmed immediately. Receipt emailed immediately. And tracking supplied. The hard drive arrived the next day. Brilliant service.

September 20, 2021
Rated 1 out of 5 stars

Absolutely awful service and support!

Absolutely awful service and support. I made a mistake purchasing a higher model than needed, I literally took the product out of the box, plugged in and realised after 2 minutes.

I was told I would be charged 10% restocking fee, which could be more depending on what they deemed 'acceptable' condition. This of course, was not noted in their terms and conditions (which I took a screenshot of so they could not change them).

The worst part was that I noted that I needed a lesser model, so would have exchanged and purchased from them again, had they handled this better.

They were the rudest people I have ever dealt with and as such, I have forwarded this to our legal department internally and informed trading standards (according to one of their senior leadership members, my rights as a consumer are not applicable here because I purchased through a business - so they are as 'stupid' as they are rude and ignorant).

I'll never purchase another Blackmagic product again because of this reseller, so perhaps I should tell them too!

September 14, 2021
Rated 5 out of 5 stars

Satechi USB-C Pro Hub

It was easy to find and order the item from the website. Delivery was fast and the item was very well packaged. So far, it works as expected. Would buy from this compnay again.

August 25, 2021
Rated 3 out of 5 stars

I never have a problem with Jigsaw

I never have a problem with Jigsaw

Jigsaw not having my devise in stock but wanting to give me their usual excellent service organised it being delivered from one of their stockists... and this is where it went pear shaped... the delivery driver/s basically lied. Liaising with Jigsaw they got it sorted out....

August 23, 2021

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