Jimmy John's Reviews 151

I WORK LITERALLY 5 MINUTES FROM JIMMY JOHNS AND OFTEN CANT GET AWAY FROM WORK DUE TO WORKING IN THE MEDICAL FIELD- IT TAKES THEM 45 MINUTES TO 1 HOUR TO DELIVER ONE SANDWICH- FREAKY FAST MY A**! THIS HAS HAPPENED MORE THAN ONE OCCASSION- WHEN YOU CALL "OH THE DRIVER IS LEAVING NOW!" OVER IT.... WILL NOT WASTE MY TIME AGAIN!!

When I spent several hundred dollars on sandwiches for a family party, I was shocked to find out that I only got one credit. I learned that the rewards are visit based, not spend based. Who does that?! Nobody! Soooo cheap! So the next major get together, I had the store manager enter every sandwich separately (43 of them) so I could get credit for each purchase. Then I learned (after calling customer support) that you can only get credit for one purchase every two hours. Who does that?! Nobody! The app and online are intentionally obscure about how the program works or what you get for what you buy. And who cares about stupid badges. I'm supposed to feel pride for having bought 388 inches of sandwiches and got nothing but an achievement badge for it!? Are you kidding me?!
I like JJs sandwiches but I feel so disrespected and unappreciated as a loyal customer. They obviously are more interested in not rewarding customers and have gone to great lengths to make their rewards meaningless and hard to qualify for. I will NEVER EVER again buy a large amount from JJs! They worked hard to drive me to competition and finally succeeded. And they just don't care.

Ordered online. Went to pick up in store. They did not have my order ready when i got there. I asked girl making my sandwhich if she saw the extras on there because they messed up before. She rudely replied yeah i have the ticket right in front of me. Then I asked for two small sides of ceaser dressing. She did it and it was not full so i asked if she could fill it up a little more. Then she got an attitude and said we will have to start charging you for these. I said they have never charged me before and I even ordered the exact same thing the day before and had no issue. I said it dosn't show it costs on the website, because you can ask for extra dressing at no charge. She said it won't be on the website we charge you here. If im spending my hard earned money on a already overpriced wrap that is almost $11 you really can't give me a side of dressing but want to charge.69! If this is the case i will stop eating there. I love the wraps, but will not spend additinal money on a small cup of ceaser. It's the principle of the matter. When I called up there to ask for her name she would not give it to me and said she is not obligated to do so and just said she was the store manager. I am so aggravated that i went through all this becasue i'm tired of being treated differently every time i go, and when she is there it's never a good experience. No greetings when i walk in, or a smile, or have a nice day. I think the manager and the staff should watch "Give them the Pickle" on customer service. Also please have your employees cover up their beards, I do not want hair in my food.

Food is always fresh and tasty. The delivery is super fast too.

The employees and drivers are always friendly as well.

We never have any issues.

For a place that advertises as "Freaky Fast", it was almost 2 hours after placing online order for delivery person to call saying they had arrived. No thanks. Never again J.J., Never again!

I ordered almost $90 worth of sandwiches last night from Jimmy John’s at Cascade and the bread was so hard😡I am HIGHLY UPSET!!

Ate at Jimmy's once, and that's the last. Dull, bland bread, minimal vegetables, Low in taste. Could have done the same thing at home and probably been happier. They need to close.

Great food. Made super fast. Veggie subs are the best. Tip: put salt and vinegar chips IN your veggie sub

I placed an order on March 7th @ 12:27pm, my order was not ready for pick-up until after 1:38pm. I picked up my order and after arriving back work I realized the order was incorrect, I called the store back and spoke with an employee who said that I could bring back the sandwiches that were made incorrectly and pick up new sandwiches that would ready when I arrived at 4pm. I called before heading to the store to ensure the sandwiches would be ready. The manager who identified himself as Holden stated that he would not remake the sandwiches but I could pick up the free items that were not included on the sandwiches and add them myself. This is over 2 hours later and the sandwiches had been sitting in my car waiting to go back to the store . The sandwiches were not even safe to eat at that point let alone the fact that they were on soggy bread. I explained to the manager that it was his employee who said I could bring back the sandwiches for replacement. Holden was not sympathetic at all. He accepted zero responsibility for the fact the sandwiches were made wrong and refused to replace the order. I will NEVER patronize this establishment again and I encourage you not to give them your money. They have terrible service, and the manager is a horrible individual, he has a total lack of respect for his customers and I encourage you to go to Potbelly instead!

The Gargantuan with Kickin' ranch is AMAZING. Very fresh ingredients and packed with flavor. It is always on time too. This is the only place I will go for something quick.

For the first time since I have been ordering from Jimmy Johns, the sandwich is horrible. The meat tastes spoiled. I am so dissapointed.

Reminded of my worst experiences today after returning after a one year absence. Super culty by the looks of the signs inside the building.
Sexually harassed by the signs in the bathroom specifically. Obviously no actual customer service training or I doubt they would have stopped me from ordering double meat - the clerk suggested I was EATING TOO MUCH!!

OMGOSH, what a skimpy sandwich. My bad. I should’ve gotten Jersey Mike’s from my app. My company gets us JJ’s for lunch from Time to time, it was never this skimpy

A terrible place to work! Can not overstate how much they do not care about their employees. I will never ever step into a Jimmy John's again!

Will never eat here again. After my sandwich was made incorrectly I asked for a refund. I had to call twice since it wasn’t done the first time. The second time I was told that the owner would have to do it. Really? He didn’t do it either, so I disputed it with my bank. Ridiculous.

Store #1247 - Location: 3416 South Alpine Road, Rockford, IL
TIME: 6:09PM TICKET #222
ORDER: 1 Slim4 and 1 #15 Club Tuna - TBO (take bread out) extra onion, no cucumbers.

The ponytailed sandwich maker must have thought I also asked for the tuna to be removed. I found thin scrapes of tuna in the sandwich, so small that I had to lift the lettuce to find the tuna! I basically paid over 8.00 for a lettuce, tomato with cheese sandwich, sprinkled with tuna like it was seasoning.

This is not the first bad sandwich I have gotten from this location, but this one was so poorly executed that the sandwich makers should be embarrassed.

I ordered a turkey sandwich from Jimmy John’s. I live 3 miles away and they said that I am out of their delivery range. So I ordered it for pick up, no big deal. When I got it home the bread was hard as a rock. Will never be going there again

They started cutting back on the meat and cheese on their originals; then we switched to favorites, and they made them their old way until this month.

I had a fair amount of non applied credits on my account due online offers sent via their app that they saw were there when I complained; but, never programmed them into the location's system. The last $5 incentive, I talked to the store manager and she said that I had to either come inside and place the order, or, call them with the order than just place it through the Jimmy John's' App. Called, no answer; went by, and they had closed their lobby to the public, AGAIN! So, I went through the drive through and directly to the window to place the order. Showed the girl the order and she had the shift manager look for my credits. He only found about $12; so, I showed him the screenshot of their cash register that the store manager sent to my cell the last time I had complained. He applied the credits.

While my order was being prepared; I asked the girl at the window what's the deal on cutting back on the meat and cheese on all their sandwiches? She replied, "we put the same number of slices on all the sandwiches that we always have; they're just half as thick as they used to be." Got my sandwich, and it was not what I ordered or customized to my specifications that I indicated on my order; and, have used at this location for over 10 years! Removed my payment information; and, deleted the app.

Ordered a Little John sandwich, The bread was not cooked it was like raw dough. The sale person Victor argue with me saying in was cooked. I have never seen bread that is dough like in texture and not brown. Left the sandwich on the counter. Victor said thank-you in an condescending tone. I never go back there.

I used to love Jimmy John's until I found out the owner is a heartless cold blooded poacher who kills exotic animals for no reason. The b@stard should be in jail, last I heard he was in jail and deserves to rot in hell. I'll be damned if I support any company/person who commits low life acts like that. Don't eat at Jimmy John's, we don't need to support inept cold blooded murderers.