JLC GAS 

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See what reviewers are saying

Rated 3 out of 5 stars

I'd like to give JLC Gas a high rating but unfortunately they weren't actually able to conclude the issue. After several call-outs and a replacement of a part, we were still having issues with our b... See more

Rated 4 out of 5 stars

My 10yr old conventional boiler had failed repeatedly. I always wanted a Combi boiler, but thought that a). I couldn't afford it; b). It would be a big messy job. I am happy to say that I was... See more

Rated 5 out of 5 stars

You pay for what you get. Initally not the cheapest of companies when calling for quotes, but you pay for what you get. An excellent service. Friendly, reliable, helpfull, informative, care about thei... See more

Company replied

Rated 5 out of 5 stars

Harry came home and done a fantastic job Done very good job Professional and friendly people I will advice to use their services all day everyday

Company details

  1. Construction & Manufacturing

Information provided by various external sources

At JLC Gas we pride ourselves on customer service and that personal touch that you don’t get from the big companies. Not to mention we offer massive savings compared to our larger competitors. We cover all of the London and Essex areas. No job is too big or too small - everyone gets the great JLC customer service. JLC Gas are fully qualified and registered for all types of commercial and domestic work. As well as being fully accredited we also have £10m insurance cover! Finance is available for any installation with 0% Options available.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good effort but issue still unresolved

I'd like to give JLC Gas a high rating but unfortunately they weren't actually able to conclude the issue. After several call-outs and a replacement of a part, we were still having issues with our boiler and the engineers were unable to find out what the issue was.

The engineers were very friendly and informative, and the company were quite responsive with the call-outs, it's just a shame I had to contact a different company in order to solve the issue.

January 31, 2017
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Rated 5 out of 5 stars

Very good services

Harry came home and done a fantastic job
Done very good job

Professional and friendly people

I will advice to use their services all day everyday

January 18, 2017
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Rated 5 out of 5 stars

Perfect

I recently had a bathroom fitted with jlc and i really can't praise them high enough. The workmen were friendly, polite and worked around my 5 month old daughter. Nothing was too much for them to do. We are so happy with the work done and think our new bathroom is just perfect! They went above and beyond for us and I'm only sorry i can only give 5 stars as a rating wish there was more to give 100% happy with the bathroom and the workmanship. Thank you so so so much my daughter now has a big bath to splash about it. Just perfect

August 8, 2016
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Rated 1 out of 5 stars

Worst company I have ever came across.

They came to my place and took £250 for just bringing chemical and pouring in the toilet, even went to buy the chemical and got lost for good few hours and billed that hours as a working to us, but when I justified that they should be bringing their own chemical the bill was reduced. They couldn't resolve the problem and neither tell us what the problem was.
Thank you!

June 30, 2016
Unprompted review
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Reply from JLC GAS

Dear customer we apologise that you feel you have not received the best possible service from us.
We did know what the problem was and despite our attempts to repair your current system we was unable to and advised you of the replacement parts that where required and the cost. You would also have receieved a deduction in this cost should you have gone ahead with the required work.
We never gave you a reduction on the price you paid this part of your review is also incorrect.
We also only charge a set price for material collection as stated on our website, we do carry van stock but unfortunantly cannot carry everything.

Thank you for the review JLC GAS

Rated 5 out of 5 stars

3 young children, no boiler....help!!

3 kids, boiler broken, no hot water.....
One quick call and an engineer was it within 2 hours.
Fast, efficient, friendly and hugely competitive.
Thanks so much. You saved the day.

June 27, 2016
Unprompted review
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Reply from JLC GAS

Thank you for the review.

Regards
JLC GAS

Rated 5 out of 5 stars

Quick, efficient and very helpful.

We used JLC when i had a problem with my boiler, i spoke to someone straight away and the problem was fixed within no time. Would recommend and use JLC again.

June 18, 2016
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Reply from JLC GAS

Thank you for the review.

Regards
JLC GAS

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Rated 4 out of 5 stars

CUSTOMER FOCUS

very professional and customer focus

June 17, 2016
Unprompted review
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Reply from JLC GAS

Thank you for the review.

Regards
JLC GAS

Rated 4 out of 5 stars

No hot water or heating!!

We used JLC Gas when our heating broke down found them to very very efficient and reliable, price was reasonable too
Very friendly staff we would definitely recommend to anyone

June 16, 2016
Unprompted review
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Reply from JLC GAS

Hi Sam

Thank you for a great review, if you ever need any of our other gas, plumbing and heating services just give us a call.

Regards
JLC GAS

Rated 5 out of 5 stars

New bathroom

We used JLC to install a new bathroom for us. Really happy with the job they did, they installed a new toilet, bath, shower etc. When it was finished it all looked fantastic. Really good job all round, staff were very nice and helpful, highly recommended. Delivered on everything they promised.

June 15, 2016
Unprompted review
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Reply from JLC GAS

Hi Matthew

Thank you for the great review, as you know our bathroom fitters ensure that the bathroom suites we fit regardless of cost are always fitted to the highest of standards.
Thank you for using JLC GAS.

Rated 4 out of 5 stars

Conventional to Combi conversion

My 10yr old conventional boiler had failed repeatedly. I always wanted a Combi boiler, but thought that a). I couldn't afford it; b). It would be a big messy job. I am happy to say that I was wrong on both counts.

Engineer visited my house at a convenient time to me (evening after work) to provide a quote. Written Quote was emailed to me later that evening and order accepted/confirmed - all via their mobile app.

Installation booked for 24hrs later, and all old system (including hot water and cold water tanks) removed and house left tidy. New system and power shower fitted over 2/3 days.

Gas installation certificate received via post promptly therafter.

Very pleased with service and would happily recommend them for both large or small jobs.

June 15, 2016
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Rated 5 out of 5 stars

Excellent service

I called JLC when my boiler started leaking they were very friendly. They sent an engineer out within an hour and found the problem in no time. They gave me a very reasonable quote and installed a new boiler the next day. Very happy customer thanks JLC gas

June 15, 2016
Unprompted review
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Reply from JLC GAS

Hi Graham

Thank you so much for using JLC GAS to install your new boiler.
Thank you for the great review.

Regards
JLC GAS

Rated 5 out of 5 stars

Boiler breakdown

My boiler broke doe in the evening so I called JLC, engineers were out in the morning and had it fixed within a hour. Great job

June 15, 2016
Unprompted review
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Reply from JLC GAS

Hi Martin

Thank you for doing JLC GAS a great review, we are glad we was able to repair your boiler within a short time frame.

Regards

JLC GAS

Rated 5 out of 5 stars

Reliable and trustworthy

The price we was given for the work we required was the price we paid, JLC turned up when they said the would and done an excellent job! We will use them again in the future and would recommend them!
Thanks again

June 15, 2016
Unprompted review
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Reply from JLC GAS

Hi Tracey

Thank you for a great review, we have a transparant pricing policy so it is always great to hear that we are giving a great value for money service.

Regards
JLC GAS

Rated 5 out of 5 stars

Great Service and Price

Was easy to get a quote and make appointment for boiler installation.

June 15, 2016
Unprompted review
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Reply from JLC GAS

Hi David

Thank you for the great quote, we hope your boiler keeps you warm for years to come.

Regards
JLC GAS

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Rated 3 out of 5 stars

Leaky overflow.

Very friendly engineer, but expensive for a simple job.

June 15, 2016
Unprompted review
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Reply from JLC GAS

Hi Matt

Thank you for the review.
In reply to your review I would like to point out JLC GAS supply set prices on an hourly rate for leaks, breakdowns and repairs, these prices are transparant and are available on our website and are discussed on the point of booking.
We hope you use JLC GAS for your future gas, plumbing or heating requirements.

Regards
JLC GAS

Rated 2 out of 5 stars

Cannot be trusted

I instructed JLC Gas to install 2 central heating system and provide me with gas and electric certificates. During installations of GCHeatlg one engineer goes to do the certificates. He fails the boiler and disconnect the cooker as being unsafe. Cost £1400 to replace boiler. Following morning I receive a call from the resident downstairs that there was a disturbing leak from the ceiling. Cost £518 to repair leaks from cistern, stopcock and bath which was blocked with debris that the workers try to flush down the bath. Electric cost £200 for failure certificate. Cost to make good quoted at £1392. I wised up by then. I got the work done for £535 by someone else.
Boilers needed to be registered for warranty. Barry removed the phone numbers from the boiler, There is a young trainee with them. Mind boggles at the quality of training he is getting.
I have 2 more central heating systems to be installed and need a couple more landlord gas and electric certificates. JLC has lost my custom. Extremely poor service.

June 15, 2016
Unprompted review
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Reply from JLC GAS

Dear Mr Gungabissoon

We here at JLC GAS are very disappointed with the service you believe you have received.
All our checks are carried out by fully qualified gas safe engineers or NICEIC registered electricians, if they deem something unsafe we cannot and will not pass it.
You was under no obligation to use JLC GAS for any work undertaken, the cost to carry out the works in the premise's where priced to you at a very low rate as a valued customer.
We have investigated your claim that our engineers blocked your system with debris and can find no evidence to support this, in fact the engineers did not touch the bath in anyway and had nothing to do with the work that was being undertaken in the premises, this was explained to you on the 26/05/16 prior to us repairing the issue for you. The actual issue arose through the cold water supply that you had coming into the premises that was in place prior to our engineers being in the premises could not withstand the mains pressure hence the leak.
All the boilers installed for you have been registered for there warranty.
Our apprentices are trained in a combination of on-site and class room studies as per their apprenticeships, they are tested by an outside examination body and trained to the highest standards.

I hope I have replied to all your issues as we at JLC GAS always strive to provide the best possible service.

Regards
JLC GAS

Rated 4 out of 5 stars

Quality of workmanship.

Chose JLC Gas, while searching over the Internet for a company to replace my boiler, which stopped working.
I did not know this company and I was slightly apprehensive, not knowing the quality of work, but after reading the reviews, I went ahead with JLC Gas.

JLC Gas are a good company, they know their work and they work very well, only slight let down was they did not contact me when they could not attend any one day or proving quotations.

JLC I feel, charge slightly more then other companies, but I would prefer JLC Gas to any other company to carry out the work.

They have been polite and answered any questions or concerns I may have had.

They also did a great job on my bathroom; Great work and made sure everything was left tidy, they fitted a new bath and hand basin for me.
Great work, made sure everything was left tidy and no ongoing issues.

June 15, 2016
Unprompted review

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