JLC GAS 

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Rated 3 out of 5 stars

I'd like to give JLC Gas a high rating but unfortunately they weren't actually able to conclude the issue. After several call-outs and a replacement of a part, we were still having issues with our b... See more

Rated 4 out of 5 stars

My 10yr old conventional boiler had failed repeatedly. I always wanted a Combi boiler, but thought that a). I couldn't afford it; b). It would be a big messy job. I am happy to say that I was... See more

Rated 5 out of 5 stars

You pay for what you get. Initally not the cheapest of companies when calling for quotes, but you pay for what you get. An excellent service. Friendly, reliable, helpfull, informative, care about thei... See more

Company replied

Rated 5 out of 5 stars

Harry came home and done a fantastic job Done very good job Professional and friendly people I will advice to use their services all day everyday

Company details

  1. Construction & Manufacturing

Information provided by various external sources

At JLC Gas we pride ourselves on customer service and that personal touch that you don’t get from the big companies. Not to mention we offer massive savings compared to our larger competitors. We cover all of the London and Essex areas. No job is too big or too small - everyone gets the great JLC customer service. JLC Gas are fully qualified and registered for all types of commercial and domestic work. As well as being fully accredited we also have £10m insurance cover! Finance is available for any installation with 0% Options available.


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All reviews

(37)

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Rated 5 out of 5 stars

From total renovations to minor touchups

I have had consistently positive experiences with James and his team. They work very steadily and reliably, and twice now have come in under budget and ahead of schedule.

June 15, 2016
Unprompted review
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Reply from JLC GAS

Dear Dr Coker

Thank you very much for your continued business and for giving us a great review, we hope to be of continued service to you.

Regards
JLC GAS

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Rated 5 out of 5 stars

Shower pump installation, ockendon

I recently had a shower pump installed. The plumber was very knowledgeable and courteous. I now have a lovely powerful shower. I highly recommend.

June 12, 2016
Unprompted review
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Reply from JLC GAS

Hi Rachel
Thank you for using our services, should you require our bathroom services again just call.
Regards
JLC GAS

Rated 5 out of 5 stars

New Radiator fitted

Had JLC in to remove an old white radiator relocate and install a designer radiator. Made my flat look amazing and so much more room.

June 11, 2016
Unprompted review
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Reply from JLC GAS

Hi Terry

We are glad you now have an amazing looking room due to our radiator installation.
Thank you for the great review.

Regards
JLC GAS

Rated 5 out of 5 stars

Excellent Service

You pay for what you get. Initally not the cheapest of companies when calling for quotes, but you pay for what you get. An excellent service. Friendly, reliable, helpfull, informative, care about their work, and would most certainly use or recommend again. Most importantly they were able to slot me in the day I called as an emergency, plus temporarley fixed the problem while waiting for a new part. Came back and fixed within 48 hours. What more can you ask

June 10, 2016
Unprompted review
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Reply from JLC GAS

Hi
Thank you for a great review.
JLC GAS.

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Rated 5 out of 5 stars

Good work!

I used this company to fit a new bathroom for me. They were able to start in good time.
The worker arrived on time every day and worked solidly and consistently. He left the place neat and tidy after each day. On the whole I am very pleased with my new bathroom.
I would recommend this company, and would use them again if I need to for any gas or boiler work.

June 9, 2016
Unprompted review
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Reply from JLC GAS

Wow what a fantastic review thank you Janie, it is really appreciated we hope you enjoy your new bathroom.

Thank you

JLC GAS

Rated 5 out of 5 stars

Great service

I Had a boiler install done by JLC. The price was really competitive and all in all was a very professional job. Would definitely recommend.

June 9, 2016
Unprompted review
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Reply from JLC GAS

Hi Robert

Thank you for such a fantastic review.
We look forward to hearing from you again in the future.

JLC GAS

Rated 5 out of 5 stars

Fixed our system

Bought a house with a "rough" central heating system. JLC Gas rerouted all the pipes which had been embedded into the concrete and were full of leaks. No mess and done in quick time

June 9, 2016
Unprompted review
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Reply from JLC GAS

Hi Lynne

Thank you for taking to time to give us a great review, we are extremely pleased that you are happy with the service we provided you.
If you ever need assistance again do not hesitate to call us.

JLC GAS.

Rated 3 out of 5 stars

Water connection to fridge

Good job done thanks but the quote was for 3 hours work but the actual job later less than an hour. They still asked me for 3 hours payment. You would have thought that they would charge an hour only. Feels so greedy and doggy to me.

June 9, 2016
Unprompted review
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Reply from JLC GAS

Dear Customer

We would like to thank you for your review and glad you are happy with our work.
I have reviewed your job because of the negative comments you placed in your review and came to the following conclusion:
You was given a quotation for the completion of the work undertaken.
After checking our GPS logs of our engineer the job took a total of 2hrs and 46 minutes which does include time to collect materials required for the job, this is why you was quoted 3 hours, if it had taken more time you would not have been charged any more as you was given a price for completion of the work.
Our pricing is transparent and as you state a Good job was done, to state that the company is greedy and doggy I believe is an unfair reflection of our work.
Hopefully you will give us another opportunity at a later date to gain a better review and would ask if possible to reconsider your current statement.

Thank you for taking the time to give us a review.
JLC GAS

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Rated 2 out of 5 stars

Do not recommend

They didn't find the gas leak even though there was one. paid a fortune as they are quite expensive and still the next day we had another company to sort it out for us.

June 9, 2016
Unprompted review
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Reply from JLC GAS

Dear Customer

We was not aware that an issue existed on your job, I have reviewed the job and can see that work was carried out for the installation of a cooker and to locate a gas leak. Our case notes show that the cooker was installed correctly and our gas safe registered engineer deemed there was no gas leak at the point we attended.
This job was completed in January 2016 so it is hard to review at this late stage, we hope that you give us another opportunity at a later date to prove that the service we provide is of a proper standard.
With regards to our fee's our prices are set for this type of installation, trace and access on our hourly rate charge which is cheaper than most accredited gas safe companies working in and around the London areas.

Regards
JLC GAS

Rated 5 out of 5 stars

Highly professional and excellent service

Very happy with the new boiler installation and the help rendered throughout. Their price is also competitive and I will comfortably recommend their service

June 9, 2016
Unprompted review
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Reply from JLC GAS

Hi Tutu
We are very pleased you are happy with your new Combi Boiler.

Thank you for the review.

JLC GAS

Rated 5 out of 5 stars

Fast reliable service

We used JLC to remove a redundant gas pipe from an old fireplace, the engineer was really friendly, professional and knowledgable he quickly changed the pipe work configuration by passing the redundant pipe then removed it. He cleaned up afterwards which was unusual as companies I have used before leave a mess for me to clean up. I would highly recommend this company and will definitely use them again. I recommended them to a friend of mine who was over the moon with the new boiler they installed.

June 8, 2016
Unprompted review
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Reply from JLC GAS

Hi Lee

We appreciate the time you have taken to write the review thank you.

JLC GAS

Rated 5 out of 5 stars

Great service by JLC

I contacted JLC to carry out some essential gas works in my new property and I was very pleased at how efficient, professional and reliable the company was. I would definitely use JLC again and recomend them to anyone.

June 8, 2016
Unprompted review
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Reply from JLC GAS

Hi Sascha
Thank you for using JLC GAS and for the great review.

Regards
JLC GAS

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Rated 5 out of 5 stars

Efficient Quality Service

Simple quote followed by installation. Recommended radiators worked extremely efficiently and works carried out to a very high standard.
I highly recommend them.

June 8, 2016
Unprompted review
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Reply from JLC GAS

Hi Simon
We hope your radiators keep you amd your family warm for years to come.
Thank you for the review.
JLC GAS

Rated 5 out of 5 stars

I called JLC

I called JLC to finish a boiler job that another plumber hadn't finished. JLC rectified the previous inadaquacies and did a proper job. Impressed and happy with their work.

June 8, 2016
Unprompted review
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Reply from JLC GAS

Hi David

We are really pleased we was able to help you, thank you for the great review.

JLC GAS

Rated 3 out of 5 stars

Excellent installation - disappointing after care.

The installer was courteous, professional and efficient. Really impressed. Can't fault him.

Shortly After however - I had a minor technical problem which left me with no hot water. When I phoned I was met with a frustrated, can't be bothered attitude and told no one that could come out for 48 hours! Granted that It was a Sunday on a bank holiday weekend - but nonetheless treating me like a nuisance and being totally unhelpful was VERY annoying and I phoned back and told them so. I sorted my problem via the internet in the end. In essence - I expected better aftercare given that my installation was not cheap!

June 8, 2016
Unprompted review
JLC GAS logo

Reply from JLC GAS

Dear Customer

We do apologise for the poor reception you received, I am glad that you found our installer courteous, professional and efficient, I will pass your compliments onto him.
At JLC GAS we always try to attend an address in the quickest possible time frame as our resources allow us, in this instance it appears the earliest possible appointment would have been the next working day as you state due to it being a Sunday on a bank holiday weekend. What I am prepared to do for you as a goodwill gesture is allocate a 50% discount on your next boiler service, you will receive a free automatic reminder when it is due. Once again I apologise for any poor impression you received.

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