JML Reviews 

15,175
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 879 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptionally fast delivery and find the online ordering process very straightforward and easy to navigate. Many people note that the products arrive securely well-packaged and completely match the detailed descriptions provided. However, some customers also noted occasional issues with product quality, such as receiving items with missing parts or substandard materials. A few reviewers experienced frustrating delivery problems, including packages being left out in the wet weather or couriers failing to bring items directly to their doors. Others mentioned that specific items failed to perform as advertised, leading to disappointment.

What people talk about most

Product

Consumers find product to be a mixed experience, as reviewers reported satisfaction with useful features like... See more

Delivery service

People report positive experiences with delivery service, highlighting fast shipping, helpful tracking... See more

Quality

Reviewers mention ambiguous feedback about quality, with several consumers praising the excellent materials,... See more

Order

Clients share ambiguous opinions on order, as many reviewers highlight a quick delivery and an easy ordering... See more

Service

Users describe positive interactions with service, highlighting quick delivery, brilliant ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... See more

Rated 4 out of 5 stars

I bought a Rotorazer Garden Multi Tool Pro i saw it on QVC and it was from JML because it was cordless, mower, trimmer,and edger and the price was right for me. I got my Son to try it out for me and w... See more

Rated 4 out of 5 stars

I bought 2 of the new Go Vac Pro's on a very good offer, however, when the package arrived I received 2 Vat Pac Go's! I called immediately, they apologised and sent me the correct items straight away.... See more

Rated 4 out of 5 stars

Received my Smart Sconce light on 8th sept 2026 --- everything works fine and the only gripe I have is that I was sent a CHROME light instead of a BLACK light.

Company replied


Company details

  1. Home Goods Store
  2. also in
  3. Appliance Store
  4. Cosmetics Store
  5. Fitness Equipment Store
  6. Gift Shop
  7. Kitchen Supply Store

About JML

Written by the company

DISCOVERING GREAT IDEAS FOR OF 30 YEARS

We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.

Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.

Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.

From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.

Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.

Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.

Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.

We hope you enjoy shopping with us.

 

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers | 

 


Contact

  • Customer.Service@jmlgroup.co.uk
  • Freephone 0808 206 0600
  • JML Customer Services
    • Unit 1 East Side
      Port Of Tyne
      Tyne Dock
      South Shields
      Tyne & Wear

      NE33 5SP

 


Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(15,175)

875 reviews in the last 12 months

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Rated 2 out of 5 stars

Crap product

I purchased the grabber it was a good job I didn't get the twin pack when it arrived I was so disappointed, the quality was rubbish just like a cheap Chinese import will in future check the product. I am very disgusted with my purchase and will not recommend it to anyone

October 18, 2026
Unprompted review
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Rated 1 out of 5 stars

I purchased product direct from JML…

I purchased product direct from JML shopping channel. The use of product from bucket of water is nothing like it’s described. So useless. I will use it connected to my hose tap but from a bucket of water(which is why I bought it) it is useless. Very unhappy. Not what it says on the tin!!

September 16, 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery and well wrapped

Quick delivery and well wrapped. Items look to be just what I wanted and exactly as described. Not used them yet but am sure they will be ok. Never heard of JML before but really pleased so far and will use again Very slightly dearer than Amazon but Amazon did not have the choice of colour I wanted and I prefer shopping from smaller private companies anyway esp if British

October 10, 2026
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Rated 5 out of 5 stars

Purchased the maximise head shaver from…

Purchased the maximise head shaver from Boots I then purchased the replacement heads from JML direct via the phone dealing with ELENA who is extremely helpful and friendly a true ambassador for JML First class product &service kevin messham

October 12, 2026
Unprompted review
Rated 1 out of 5 stars

After two decades of being a loyal JML…

After two decades of being a loyal JML customer, I am utterly appalled, disgusted, and furious with how this company handles critical safety failures and customer care.
My JML DriBuddy’s main plastic base completely fractured and cracked open across the entire casing under completely normal household use simply drying t shirts. This is not just a cheap cosmetic failure: this plastic housing contains the high-voltage electrical motor and 1200W heating element.
The cracked base left live heating elements and electrical internals exposed, creating a severe and dangerous fire and electric shock hazard. I have had this product for one year and use it twice a month maximum.

I had another JML Dribuddi before this which was way superior in material and design. That one gave out after many years of use which prompted me to buy their latest version for £80.

When I raised this critical safety hazard with JML Customer Support, expecting a responsible manufacturer to take a structural heating failure seriously, I was met with complete corporate arrogance and total deflection. I simply asked if I could purchase a new motor and was told to go and look on eBay or Amazon myself for one.

A company that manufactures high-wattage heating appliances and tells customers to go buy second-hand electrical parts on eBay when their cheap plastic casing splits open is a company to avoid at all costs. I will never buy a single JML product ever again.

October 14, 2026
Unprompted review
Rated 1 out of 5 stars

The battery I ordered was left out in…

The battery I ordered was left out in the rain on top of our wheelie bin despite the car being on the driveway. The driver did not knock on the door or ring the doorbell despite there being a picture of batteries on the paper bag and the package was soaking wet. You need to change your delivery company.

October 12, 2026
Unprompted review
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Rated 3 out of 5 stars

Have purchased from JML previously …

Have purchased from JML previously with no problems. However I ordered the neckbrite wearable neck SKUA002070, order number 002215408. It came promptly but when i tried it out only one side was working. I phoned customer service and they couldn't have been nicer. However, to get a replacement I would have to return the item and I am elderly and due to also having mobility issues this was a problem for me. I therefore explained that I would have to decline the offer of a replacement. I was disappointed but decided this was best for me.The rating only reflects the fact the item was faulty not how customer service responded.

October 2, 2026
Unprompted review
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Rated 3 out of 5 stars

Zen feet relaxed that much it stopped working twice

We brought our first zen feet from argos due to myself & my wife having swollen ankles, i had to say it actually worked but sadly are two weeks zen feet didn't. We went back to asda to exchange for another & the same thing happened two weeks then nothing, the lady in the store said she had a lot of them returned. Had to say if only it had carried on it worked just as well as revite at a fraction of the cost of the other

October 10, 2026
Unprompted review
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