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Review summary

Created with AI, based on recent reviews

Looking at 1,134 reviews, reviewers had a great experience with this company. Customers consistently praise the ease of ordering and the quick, efficient delivery service. Many people are happy with the products, finding them to be exactly as described and effective for their intended use. The overall service, from website navigation to customer support, is frequently highlighted as excellent. However, some people were dissatisfied with the quality of certain products, noting issues such as poor build or items not performing as expected. There were also occasional concerns regarding product sizing, particularly with clothing items, and some experiences with returns were described as complicated or involving unexpected costs.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers found products like the Starlyf Telescopic... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise certain products, such... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the quick delivery times,... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy and... See more

Service

People report positive experiences with service. Many customers praise the excellent service, noting prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering was all good, delivery was also good. However, the product videos and pictures. Shows the product to be telescopic to reduce the length, however, the product supplied was not, it is about 5ft... See more

Rated 4 out of 5 stars

Wide range of products encompassing many tastes, ease of ordering welcome but returning wasn't so straightforward as you need a returns number which in my instance never materialised. Returned order w... See more

Rated 4 out of 5 stars

I would have given 5 stars. Only the power is not as powerful as I was led to believe. Unless I’m not using the pump correctly. I’ve only used the pump once. So perhaps I’m not understanding the instr... See more

Rated 4 out of 5 stars

I'm 34B so bought medium did have to stretch the bottom band so was a bit to tight I'm not a big or weightie person so be careful on what size u pick


Company details

  1. Home Goods Store
  2. Appliance Store
  3. Cosmetics Store
  4. Fitness Equipment Store
  5. Gift Shop
  6. Kitchen Supply Store

About JML

Written by the company

DISCOVERING GREAT IDEAS FOR OF 30 YEARS

We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.

Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.

Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.

From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.

Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.

Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.

Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.

We hope you enjoy shopping with us.

 

Shop Now: Kitchen | Health & Beauty | Home & DIYPets | Gift Ideas | Offers | 

 


Contact

  • Customer.Service@jmlgroup.co.uk
  • Freephone 0808 206 0600
  • JML Customer Services
    • Unit 1 East Side
      Port Of Tyne
      Tyne Dock
      South Shields
      Tyne & Wear

      NE33 5SP

 


Contact info

4.2

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 4 out of 5 stars

The shower mat was good value and as…

The shower mat was good value and as described it would have been 5 stars but your delivery company let it down I received an email stating they attempted to deliver the parcel but failed no one home o safe place this was a lie NO ATTEMPT WAS MADE it arrived the next day

April 4, 2026
Unprompted review
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Rated 5 out of 5 stars

easy website

easy website, good reviews, excellent service no problems. bought the facial hair remover, second one bought in over 16years, so you rely on the product lasting a good while.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

A great buy

Easy to use website, comparable prices and good quality bras. Very comfortable to wear. After I tried one I decided to go for the ‘buy three, pay for two’ offer. Very pleased.

April 2, 2026
Unprompted review
Rated 4 out of 5 stars

Great product which we found very handy with packing

Great product which we found very useful for packing in our recent holiday. The only thing is the white closure zip lock thing does come off. It’s not a problem as you can seal it with your hands manually but just be aware it comes off so it can be lost or keep it safe.
Very quick shipping which was excellent as I ordered the week I was due to go on holiday and it arrived within two days.
Great product and would recommend.

March 30, 2026
Unprompted review
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Rated 5 out of 5 stars

perfect!!!

Kept me updated...arrived on time and rang my doorbell...what more could you want!!!!! very happy

March 30, 2026
Unprompted review
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Rated 1 out of 5 stars

I purchased a rotors garden tool

I purchased a rotors garden tool. Looked amazing on the advert. Did everything I needed. The first time I used it to trim the edge of my lawn it lasted 6 minutes before the blade broke. I then tried the metal blade for tackling the weeds but it did not have the strength to do any of the jobs it advertised.
I contacted JML and they said to send it back at my own cost. I argued that it wasn’t fit for purpose and was told it was. Trust me it isn’t because it doesn’t trim round posts. It doesn’t trim it edge it does nothing that is advertised. The cheapest tracked method to send it back was £14.00 so it cost me £14.00 to cut around one foot of grass edge. I will stick to shopping with Amazon who never cause me any problems & I will always rate 10/10

March 30, 2026
Unprompted review
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Rated 1 out of 5 stars

I can’t get mine to work

I can’t get mine to work, the battery is working but the water doesn’t appear to being sucked up through the tube. Really frustrating

March 27, 2026
Unprompted review
Rated 1 out of 5 stars

MESSAGE TO ANYONE WHO HAS BROUGHT FROM…

MESSAGE TO ANYONE WHO HAS BROUGHT FROM JML YOU ARE BEEN CONNED EVERYTHING YOU BUY IS 95 PERCENT CHEAPER FROM TEMU OR ALI EXPRESS SEARCH ANYTHING THEY SELL LIKE THE GRABBER GLASSES MINI VAC GEL SEATS STICK ON LIGHTS BRIGHT GARAGE LIGHTS ANYTHING THEY SELL SEARCH FIRST ALI EXPRESS AND TEMU THE GRABBER ON JML £39.99 ON TEMU UNDER £5 JUST EXAMPLES BUT TRUST ME YOU SHOULD ALWAYS SHOP AROUND TEMU ALI EXPRESS I FREE SHIPPING and comes in a week

December 12, 2025
Unprompted review
Rated 2 out of 5 stars

What a waste

I bought the Comfortisse Posture Pro despite the packaging having no size guide other than S/M and L/XL. Nor was there anything in the 'instruction' leaflet regarding size or how long to wear it. During wear the elastic straps do not stay put and so need constant adjustment which is really irritating and posture correction is minimal. I feel that I have wasted twenty pounds on something that doesn't do the job. I tried to write a critical review on their website but it vanished!

March 30, 2026
Unprompted review

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