You can find some great stuff, however, I've had terrible luck with electrical items, items are dead, had a vacuum that set of my smoke detectors and 2 dead floor lamps. Emailed the Birmingham office... See more
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Review summary
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What people talk about most
Reviews shaping this summary
More a glorified car boot sale. Definitely a gamble on what you receive, some things have been ok, others only fit for bin. Delivery charges are high compared to other auction sites. If o... See more
Company replied
I have won several items from here, some have been ok a lot haven’t. My last one was 3 garden strimmers which I got for a decent price, but when received them they all came with batteries and extra pa... See more
Company replied
Avoid like the plague - auctioning non working goods and listing items such as batteries are included when they are not. Would give zero stars if possible, we bought 6 items all do not work. Complete... See more
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Company details
Written by the company
Online auctions from personal electronics, furniture and homeware to property, jewellery, vehicles and business insolvency.
Contact info
John Pye & Sons, James Shipstone House, Radford Road, New Basford, NG7 7EA, Nottingham, United Kingdom
- 0115 970 6060
- info@johnpye.co.uk
- www.johnpye.co.uk
2.7
Poor
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
So many greedy grab a bargain people
Everytime I visit Trustpilot I see the bad reviews for John Pye Auctions getting worse. Greedy people go on the auction site and bid rediculous prices for items for which they have only seen a few photos. If an item is in a box and they show a photo of just the top of the item, there is a reason for that, good chance the item has physical damage they do not want you to see. Of course they are a bit dodgy, they are an auction site that operate in the greyzone. If some idiot bids £80 for something that is worth £50 to make sure they win but really hope they will get it for less, they will pay £80 you can rely on that, It is not Ebay. People crying about hidden charges. There are no hidden charges, the charges are plastered all over their website, whatever the winning bid is, you add 25% buyers premium, then add the postage, then add 20% VAT and that is what you pay. It could not be simpler, a 3 year old could work it out. I am afraid that when you have this many stupid people packed into a small country like the UK then I fear for its future.
May 5, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning,
Thank you for taking the time to review John Pye Auctions.
We appreciate all feedback and take on board customers comments and opinions.
At John Pye, we aim to provide the best experience we can for our customers, and we take our customers’ feedback very seriously.
Kind Regards,
JP Customer Service Team
Waste of time you bid and the price…
Waste of time you bid and the price always get pushed past the retail price with all there costs and hammer fees, i have found you bid and within 10min you are out bid, this place is a scam as im sure they bid themselves to push the prices up, use with caution ⚠️
June 12, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning James,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We are committed to ensuring a fair marketplace for all our users, which is why shill bidding is not allowed at John Pye.
Our customers bid on lots up to their maximum price until the highest bidder is success and wins the lot.
Being an auction house, we sell our goods as they appear. We advise customers to visit the auction in person to ensure you are satisfied with the condition of the lot before placing your bid.
Kind Regards,
JP Customer Service Team
Logan is the guy for any issues
Logan at the Nottingham branch was great had an issues with wrong item and he made sure it was rectified
June 12, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Zee,
Thank you for leaving a 5-Star review.
Logan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Persephone was Brilliant
The photos do not tell the full story, bargains to be had. Had a slight issue with a description, Persephone was brilliant.
June 11, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Naz,
Thank you for taking the time to review John Pye Auctions.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Disgusting ninja air fryer
I purchased an ninja air fryer from this company. There were limited photos but one in a box and of the back of the air fryer. The item arrived which is in an absolutely disgusting state. The grease has leaked out and even soaked the internal packaging. It’s vile! No photos showed the extent of the filth and upon contacting them they state there is nothing they can do. They state there are viewing times to see the items which i wasn’t aware of nor do i live in any close proximity to any sites. I would expect more accurate photos of the items in such a disgusting state! Extremely disappointing and won’t be purchasing anything again.
June 10, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Sophie,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Avoid
I’ve just bought an outdoor sofa. It’s arrived missing half the frame so it’s useless and I can’t get the missing parts from anywhere.
I’d avoid as you don’t like what you’re buying and whether it’s worth it by the time you’ve added extra charges and delivery. Now stuck with a useless item that turned out to be expensive.
May 22, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Kat,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
I’ve been buying from this company for…5 years
I’ve been buying from this company for a few years now with mixed success especially regarding the electric items be very wary of them but my latest experience has left a bad taste in my mouth I bought a high end mountain bike for nearly £500 when my colleague turned up to pick it up they informed him it was missing and we would have to put a claim in for it which was done a few days later they offered a refund no apology or explanation do I accept that this may happen and took the refund which I am now struggling to get of them not really acceptable from a company this size so be very wary when dealing with them
June 9, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Joe,
Thank you for taking the time to review John Pye Auctions.
Our aim is that all customers should be treated well and get the help they need when contacting us.
It is very important to us to receive such feedback, in which we can improve our service to our customers.
Kind Regards,
JP Customer Service Team
Very happy to say that Customer service…
Very happy to say that Customer service is doing their job at highest level. I had an issue with a delivery spot that was fixed in a minutes by Persephone. I really appreciate her help.
June 11, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Dominik,
Thank you for leaving a 5-Star review.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Dealt with logan about a return great…
Dealt with logan about a return great service many thanks logan
June 11, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thank you for leaving a 5-Star review.
Logan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
DON’T PLACE THAT BID
DON’T PLACE THAT BID! if you’re thinking of buying from John Pye - DON’T!
They sell faulty goods that are not described as faulty - Something that seems to be a legal requirement for any other auction company.
Their customer service is disgusting. Their hidden charges are extortion.
I’m amazed that this company can legally trade in this manner. So openly. They basically declare they’ve conned you into spending your money and there’s nothing you can do!
June 10, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Neil,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Great place to buy branded pieces & helpfull staff
Great place to buy branded pieces very cheap.Got my food processor, kitchen mixer, luxury shoes and children toys from there. Also very quick and helpful staff, I had a incorrect invoice and May and Julian really helped and informed me in all steps while solving the problem.
June 9, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Elnura,
Thank you for leaving a 5-Star review.
May & Julian would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Purchased an item
Purchased an item, courier lost it, customer service investigated and received full refund. Thank you Felicity for your help.
June 9, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thank you for leaving a 5-Star review.
Felicity would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Broken item or parts missing
Bought few items from them but most come Brocken or with parts missing which they haven’t stated. Strongly not recommend this anymore
June 4, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Daniel,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
if you expect a refund think again,
if you expect a refund think again,
i have bought loads for john pye in the past, and most times it been alright, but my last order that was sent to me which was different for what it was listed for, i was advised to send back for a refund which i did, was told my refund will be on the 1st which was fine checked my bank on 3rd and still nothing, told them i will wait till the 4th of june and still nothing, they keep saying that they have sent a refund but, that's just their word, more then happy to send a bank statement with no incoming fund from their part, sent serval emails now with no reply back, will have to go through my bank i guess.
June 1, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Elvis,
Thank you for taking the time to review John Pye Auctions.
We understand this must be very frustrating.
If you need further support regarding this, please contact our Customer Service Team here: https://www.johnpye.co.uk/customer-service/
We can assist you with any queries you may have, we are open from 9am-5pm Monday-Friday.
We can help to get this investigated for you.
Kind Regards,
JP Customer Service Team
If your really lucky you won’t get scammed
You can get lucky and grab a bargain. But be very careful, they are very deceptive, often posting inflated rrp prices in there adds, clever photography and vague listing information all to try and make you pay more and be left disappointed with no come back. They sell broken/ damaged items, fake/ tampered with items and If you don’t view the item you are screwed basically. That’s another one of there clever tricks to complete the scam. So just be really careful, you can get a bargain but eventually they’ll get you.
June 1, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Jordan,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
This company is horrendous
This company is horrendous. I bought two power tools from them, upon there delivery I tested the tools and both are completely broken. No mention of faults on the listing. I will be requesting a refund as is my right under the consumer act. Please do not purchase from this shady site.
June 5, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
I would like to thank John Pye for…Excellent Customer Care
I would like to thank John Pye for always being helpful and transparent and on this particular occasion I would like to extend my appreciation to Ryan G from the Customer Service Team. Communication was excellent and every effort was made to prevent me paying extra charges for having to change the delivery date of my purchase. I really appreciate that and will remain a very happy user of John Pye Auctions. Never let me down in the years I have been using them.
Kind Regards,
David Nevins
June 5, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning David,
Thank you for leaving a 5-Star review.
Ryan G would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Scammer Alert —Buyer Beware
Scammer Alert —Buyer Beware – My Experience with John Pye Auctions ⚠️
I recently purchased a Dyson vacuum cleaner from John Pye Auctions. When it was delivered, I discovered that a crucial component required to connect and operate the machine was missing, making the item unusable.
I contacted their customer service immediately and was asked to provide photographs, which I did. After reviewing the evidence, they responded by stating that I should have been aware of the missing part when bidding and refused to offer any refund or resolution.
As the vacuum cannot be used in its current condition, I have decided to return it to them. I am unable to recycle or dispose of the item myself, so they can decide what to do with it once it is received.
Based on my experience, I would strongly advise anyone considering buying electrical items through John Pye Auctions to exercise extreme caution. Make sure you carefully inspect all photographs and descriptions before bidding, as you may have little recourse if essential parts are missing.
This is my personal experience, and others may have had different experiences, but I felt it was important to share as a warning to potential buyers
Bernadette
May 29, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thanks for taking the time to leave us a review.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
BE CARFUL ! VERY DISMISSIVE CUSTOMER SERVICESHad a terrible experience with an item…
Had a terrible experience with an item I bought from them that was not properly described .
I purchased a dusk chest of drawers for £230 plus delivery £59, which was a saving of just £10!! But when the item arrived the box was damaged and as I was building it I discovered a broken part and a badly damaged section that makes it unusable .
Contacted customer services and they said I should have traveled to Chesterfield from Essex to view it before I bid.
I said they should have taken a picture of the damage and describe it properly in listing, no refund or contribution, just a total waste of money.
May 22, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
AVOID JOHN PYE AUCTIONS AT ALL COSTS
If I could give 0 I would, bought a “lot” advertised as two items, 1 was delivered, a steam cleaner, came without a water tank so I bought a water tank, item still doesn’t work, contacted them about this and the other advertised item being missing, “well you got what was in the photo” “you should have attended the sale” “you could have tested the item if you attended the sale” no I couldn’t because a steam cleaner requires water and this had no tank! As for the other item, a shark corded vacuum cleaner it seems tho it was in the lot description and what I based my bidding on that it doesn’t exist! Will they give me a refund No, even tho on the consumer rights act the description of the lot has to be correct and in this case it wasn’t as I only received 1 item. DO NOT BUY ANY ELECTRICALS FROM JOHN PYE, YOU WONT GET A REFUND WHEN YOU GET THEM AND THEY DON’T WORK, WHICH IS 95% OF THE TIME
Edit After refusing to back down and using the only thing available to me I have received a 50% refund, The consumer act doesn’t cover auctions of second hand items, and you will find this in John Pye terms and conditions but it does cover that the items must be “as described, the lot I bid on has a description of two items and as I only received one I had a case. This is why they will never tell you the condition of an item! Even tho I received a 50% refund it was a battle to get and took threats of going to the media, and posting all over social media about them, as well as the clause for auction sales to get it. If you have any sense you’ll stay clear of anything electrical
May 26, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Cheryl,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
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