Wilsons Auctions Reviews 43

Customer service was getting terrible last year, and now they literally stopped addressing issues. I bought few weeks ago some small stuff trough couple auctions. And i requested to pack all those items in to one package for collection. It's not enough that they didn't packed two out of 3 invoices that i requested. So when i asked (a week ago) what was the reasons for that, i didn't got any answer. I contacted them again yesterday and ask the same thing again as i have no clue where's me won lots. Did they lost them, or do they just waiting their turn for package. My email was forwarded to a Craig, manager of the packaging department, but as the last time, he didn't bothered to comeback to me with explanation of what's going on. And if he will come back, most likely the excuse will be "sorry, we are very busy right now" this is no longer acceptable response. I'm hearing this for last year. Millions worth company can't higher more staff? Disgusting greed.
And i'm still waiting to have my lots packed, which will be a big package after last auction. My guess is around 10 bigger boxes. And i have no clue when and if i will ever get my stuff.

Absolute cowboys passing on rubbish to others. Fast to take your money though...the auctioneers who are selling the items have no idea about the product just pumping up the product based on original price. There is a reason the item is gone to auction. Because its fla'd out. Be very very careful. There is no come back. Its all rubbish with buyers premium

SCAM!!! SCAM!!! SCAM!!!!

Bought a car last week there and not driveable, issue with engine, not mentioned on the description of the car!!! Totally Misrepresented!!!! Stay away from them!!!!

I have brought many items from Wilson’s auction, I have had a lot of interaction with Haley Singleton when it’s come to packing up my won items for collection, and I would highly recommend Maidstone site of Wilson’s auction

Bought a car and wouldn’t buy again. Try to pay for it and never got a call or invoice from the company. Then suddenly the next morning I got a text saying I was at risk of losing the car because I didn’t pay. Collected the car and there was rattling noises coming from the engine, it later turned out the engine vacuum pump was missing. There was no information of the car being faulty or having any noise from the engine when buying. Rang the customer service to confront them about the issue and they just said it was my problem now. All I will say is very quick to take your money and then go silent after that. Car was meant to be in perfect condition and turned out it was far from that. I will never buy from them again and I definitely wouldn’t recommend. Even if it all looks perfect it most likely isn’t.

6 days ago I wrote a review in anger which I now regret as the issues I have had did take longer than I anticipated to resolve but have now all been resolved and with a lengthy call from Allan McK he explained as a company how busy they are and apologised for taking a little longer than they should have to resolve the matter never the less they have resolved any issues I have had to my satisfaction and I look forward to buying from them again

I have had a number of transactions with Wilson’s Auctions Dublin and can give you my Honest opinion/review.

Firstly the deposit is a complete scam as I have waited months at times for it to be returned to my bank account.

I have attended many on site auctions to see slippery Ricky and other auctioneers mislead and take fictitious bids from the wall or floor.
All cars, trucks, and vans have a non disclosed reserve price on them so it’s a complete waste of time. Not only are you bidding against phone bidders, on line bidders, floor bidders, auctioneers fictitious wall bidders but you have the non disclosure reserve to exceed to be successful. The odds are very much stacked against you to get yourself a bargain.

Just watch how many previous so called sold vehicles go up week after week for auction in following auctions.

If you are successful in bidding you have the shock of very dubious vat charges on the hammer price along with auction fees +vat surcharge, administration charge, cash handling charge, program/ catalog charge and the hassle to get your deposit back and vehicle documentation.

With such questionable practices I can’t understand how this auction house has an auctioneer license not to mention carry out auctions on behalf of the state bodies and some very reputable car main dealers.

Avoid before you pay far too much for pure dissatisfaction and disappointment.

I have gone to auctions all over Ireland and in the uk and this one takes the biscuit for sure.

Both bought and sold a number of cars Via Wilsons Dublin
staff always friendly and helpful, Special mention for Lee Lawlor, he seems to go above and beyond for the Customer. 100% recommend Wilsons

Belfast office - They are quick to take your money then its radio silence. No one in this company seems to be capable of responding to a simple email. Exceptional a customer is when you buy something you should be able to get it but wilsons are reluctant to release the item bought. Pathetic customer service

Company appear helpful when you ring but refer you to email someone. then is unresponsive to emails and don't return calls. Very frustrating when you spend significant money. If you cannot respond in a timely manner then hire more staff. Completely DISRESPECTFUL ignoring your buyers and leaving them in limbo. NOT GOOD ENOUGH.

Bought a grade 2 car through Wilsons auctions that turned out to have a red oil light displayed. It also had 2 flat tyres which needed tyre valves replaced, as they wouldnt inflate. After calling out the AA they told us that a degraded wetbelt was the cause. We transported the car back to Wilsons within an hour of purchase but Wilsons wouldn't re-auction it for us, unless we entered it as "sold as seen" and without any reserve. This is the same car they sold us an hour earlier clainming it didnt have any faults. Do not trust this company.

Sent a vehicle to Wilsons to auction for us. Watched it go through several times, apparently sold each time but the bids were fake, taken off the wall by the auctioneer. Eventually an offer was made which we accepted immediately. We didnt receive payment FOR TWO MONTHS and only after pestering them for it. No paperwork or receipt received, just a bank transfer.

I recently participated in a Wilsons Auctions event and was notified that I had won a vehicle, complete with charges and VAT breakdown. After the bid was upgraded from “Provisionally Won” to “Won,” I reasonably expected the sale to proceed. Instead, I was met with vague responses, delays, and a complete lack of accountability.

Despite multiple follow-ups, including formal written requests, I was told the matter was “with the manager” — with no resolution, no invoice, and no transparency. This conduct not only contradicts Wilsons’ own auction terms but undermines the trust buyers place in their platform.

As a member of the National Association of Motor Auctions (NAMA), Wilsons should be upholding industry standards — not leaving buyers in limbo after confirming a sale. If this is how they treat winning bidders, I strongly urge others to think twice before engaging.

Bought a lot of stuff at Wilsons out of Maidstone branch over years. Hayley is a star. So professional and helpful. David

Great service at Shotton Point. Especially Sarah who goes above and beyond to make everything so much easier. Always easy to deal with and never any hassle. Fantastic! I do highly recommend but not to those bidding against me!!!😉👍🏻

Staff at Shotton Point nothing short of rude.

Very restrictive collection hours and takes about an hour each time you do collect.

They really couldn’t care less.

I bought a used pickup truck in Portadown, they charged fees on fees to start, the original £8k turned intonearly £11. I couldn't do a full inspection, but was sold as a fully working vehicle. Afterwards (about 2weeks) a garage inspected it and refused to let me take it out of the yard. Basically the chassis was completely rotted through, the fuel tank was being held on by a wire and the brakes were working on magic. It's a miracle I wasn't killed on a road somewhere. I rang them up about it and was basically told, that's your problem. They have no problems selling dangerous vehicles and taking anyone's money. In the end I had to sell it for parts and I'm still paying back the loan for the experience . Thanks Wilson you unscrupulous lot

Recently won a car on the online auction and it clearly states online theres no fees for cars over 5000 pound and that all VAT was included, I then received an invoice and they added 10% charge ontop of the price and they also charged me 20% VAT on the charge 😂, I understand if there’s a fee but this being my first time on the auction site, I would expect the information on the website to be correct especially since you expect me to pay a 500 pound deposit.

Also for a company that started in Northern Ireland you would expect the fees to be better here were the company was created, 10% fees and VAT on everything over 5000 is robbery

Your other sites clearly state there fees and not only that but they seem to be much cheaper than the nothern Ireland brunches,, There’s only one winner in the nothern Ireland auctions and it’s not the buyer or seller.

I took my Nissan QuashQai on Wednesday and it sold on Friday. The staff were really helpful and professional she explained what would happen and what I needed to do. It was very simple and quick as a customer you do very little. The member of staff kept me updated and I got a good result. For a hassle free helpful experience I would definitely take my car here again. Thank you

Used them for many years but the car crash of their "new website" is truly awful. Horrifically worse to use than the old one - you can't even search an auction for keywords.
Bought beverages from them and discovered they were well past their Best Before date. Wilsons confirmed this and said they would refund but never did despite many, many emails. I just had to write it off as a loss. Can you sell products past their Best Before date without informing customers?

Do not buy food or drink from Wilsons Auctions.