Jomashop Reviews 

42,511
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 9,752 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of brands and products, often finding unbeatable prices. The quality of items is highly regarded, with consumers confirming authenticity and products matching descriptions. Many also describe the ordering process as easy and efficient. However, some customers experienced significant shipping and delivery delays, with items sometimes taking weeks to arrive. A few people also noted that products were occasionally sold without being readily available, leading to orders being split or extended waiting times.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the authenticity and quality of items, with... See more

Price

Reviewers highlight positive aspects of price, with many customers consistently praising the amazing and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers reporting slow shipping times, some... See more

Order

Customers had ambiguous experiences with order, with some reporting quick and well-packaged deliveries that... See more

Quality

Users describe positive interactions with quality, frequently highlighting that products are genuine, real,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent selection of numerous brands & unbelievable prices!! I had to check to see if they were a legitimate company because the prices were so low. The only bad thing is that you don't get a manufa... See more

Rated 4 out of 5 stars

I have had an excellent experience shopping with your company. The sole reason I did not assign a perfect five-star rating is due to the wait time. Nevertheless, I received my package as described... See more

Rated 4 out of 5 stars

I love Jomashop but I wish wen I order more than one fragrance I want them together not separately. I don't like my fragrance split up and waiting different time periods to receive them.

Rated 4 out of 5 stars

I purchased a perfume that was not in stock, but had a 2 to 4 weeks fulfillment, it was never in stock so my order was cancelled. Checked back after a few weeks, back in stock, ordered again and recei... See more


Company details

  1. #29 of 46 best companies in Watch Store
  2. #110 of 296 best companies in Clothing Store

Written by the company

Jomashop has been in the retail and wholesale trade of luxury goods, such as watches, fine writing instruments, handbags, fashion accessories, crystal and gift items since 1987. We pride ourselves on our ability to deliver the best prices, most varied selection and finest service for well over 25 years. Our goal has and always will be to earn the trust and satisfaction of our customers. We understand that this means providing the perfect combination of competitive pricing, an honest and reliable corps of customer service specialists that are always ready to assist, and a state of the art, New York City based fulfillment center capable of delivering products to every corner of the world. Our success over the years can be attributed to our loyal commitment to our customers. Whether you’re shopping with us for the first time or are a valued repeat customer, we’re here to make your shopping experience as easy, reliable and especially fun as possible. But equally as important to us is that you are comfortable and confident in shopping with us. You can always reach out to our professional customer service department online or, for a more personal experience, by telephone. Remember, all transactions are digitally encrypted using the latest technologies and we never, ever share your information.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

43K reviews

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4.4

All reviews

(42,511)

10,588 reviews in the last 12 months

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Rated 2 out of 5 stars

HUGE selection - But sit down, shut up, and wait. They’ll eventually ship it you. .

Positive side -

1 - Jomashop has a HUGE selection of fragrances!!
2 - All are genuine, no fakes, no watered down versions

Neutral -

Price are just ok - You’re probable not going to brag to family and friends about a great deal you found at Jomashop

The Negative -

1 - You better be sure you want to keep what you buy from them, because they bend you over if you want to return an item.
2 - Shipping is soooooooo slow!!! You can place an order on Sunday and it will not be processed and shipped out till Friday. If you want something, don’t expect it to arrive in under a week. Give it at least 10 - 14 days before it shows up at your house.

July 24, 2026
Rated 5 out of 5 stars

GO WITH JOMASHOP VS OLFACTORYFCTORY LLC !!!

Recently placed an order for a tester with no cap , and what arrived was a full bottle that was broken / decapiated and completly empty. They are blaming UPS for the damage claiming it was shipping related and will not REPLACE it because i did not buy shipping protection. UPS stated that if a bottle is leaking / the box is soaked through they will not deliver the package. I beleive they purposely sent a damaged product knowing that because I did not have the coverage I would be stuck with no recourse. They of course deny this but the package was not damaged in any way and I find it hard to beleive that IF in fact UPS caused the damage , the box would arrive in such good condition. I have spent thousands with OFLLC and they would not do anything to make this situation right. I read another review on here and someone else stated the same thing. They only reply when you post positive feedback, you can never get a live rep of the phone and they have no sense of customer service or loyalty. I would advise anyone who buys fragrances to use Jomashop or any other seller unless you can afford to lose $130 . This was enough for me to never do business with them again.

July 20, 2026

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