Joseph Joseph Reviews 

Excellent customer service. Iron board was damaged on arrival. Got in touch with customer service and a big shout out for Joy. Sent photos of damage and the exchange was made promptly.

I got in touch with Joseph Joseph by email about a spare part
Unfortunately they didn’t stock the part I required and informed me the very next day that immediately impressed me
The person was annalise so very helpful
I mentioned that the part was missing so the unit was totally useless without it and was disappointed they didn’t offer spares
Then they replied again very fast asking for some details I sent them and within the hour was told a full replacement was on its way
I believe this is how all companies should act
Well done Joseph Joseph especially annalise

Excellent customer service. Replaced faulty bin that was within warranty. It was a hassle-free process thanks to Annalise in customer services.

I’m happy with product and even more with customer service. I paid for my delivery but there was a problem on French side and they didn’t want to deliver to my address even I paid for it and I had to pick up package in the logistics center. I complain to Joseph Joseph and they reusing my money for delivery and reply very quickly. Thank you so much and happy to order again.

I bought this corner-bucket (great design and functionality) the second time. But this time the lid did not fit. My complaint was answered within 24h and replaacement was sent immediately.

Great customer service and products!!

I bought a salt and pepper shaker set but the salt shaker broke.
I spoke to Annalise who very quickly and kindly sent me a replacement. Communication was great and I felt valued as a customer. Thank you

Joseph Joseph products are amazing and they last for ages! I've just had to buy a new chopping board set - while using my old JJ one, one of the little rubber feet at the corner came loose. That set was 20 years old! It's actually still usable, but I decided it was time for new ones. Every JJ item I own has lasted well - the garlic press is my favourite and will out last me. We have quite a small kitchen, open plan, so I like things to look good and be compact if they are on display and JJ are perfect in that respect. My advice - don't fall for the copy cat cheaper alternatives. They aren't the same quality.

We ordered a few items for our kitchen that have still not arrived. When we raised this they claimed it had been delivered but without any proof. They claim it was delivered to number '10' but could not give a full address. For the record I don't live at a number '10'! We now have to fill out a form and send it back within 48 hours! No calling card left either and nothing on our ring door bell! Their customer service is very slow getting back to you, I feel utterly let down, they are clearly not a customer focused company. They'll take your money quickly but then when there is an issue, they take no responsibility or accountability. I urge anyone ordering from them to think twice and spend with a company that cares.

Contacted them on Thursday afternoon as our toilet brush had broken. A couple of emails & photos to confirm the date bought/damage and a replacement was delivered this morning, less than 48 hours later. Massive shout out to Mariela who handled everything and kept me informed. Breakages can happen but how they deal with them shows the quality of the company and confidence in their products.

Very quick action and respectful

Great products ! I am a loyal client for many years and recently had a slight problem with one of last items I purchased. The customer care service has been kind and efficient in solving the problem with no delay! I recommend it !!!

Joseph Joseph always quality products. First time return because the item was too large.
My experience with Customer Service representative Mariela was excellent. Things went so smoothly…I was pleasantly surprised.
Thanks for your help

The response process is first class . No quibble on a faulty item. Brand new item delivered very quickly .
Of course the item was faulty it was the totum bin the spring on the lid broke replacement sent immediately as item was within the 2 year warranty. Thank you

Hello

I’m writing to express my sincere gratitude for the exceptional customer service provided to me. I recently reached out to your team regarding a potential replacement for a product, and Cindy went above and beyond to assist me.

She meticulously outlined all my options and guided me in the right direction. Cindy also sincerely apologized for the inconvenience caused and genuinely wanted to help me resolve the issue. Although I had purchased the item through a third party, which I will never do again, Cindy was understanding and gently led me back to that seller.

Even when delivering disappointing news, Cindy maintained a courteous and caring demeanor, ensuring my satisfaction as a customer. Ultimately, she successfully arranged for a replacement to be sent out and resolved the situation.

The training that Cindy received in handling the customer experience must be commended as well. It is a true reflection of a company who deeply cares about their customers.

I do hope that Cindy is a real person, but if she were an AI, I would also commend the script used to train them.

Thank you again

Your loyal customer
Jaffa

Speedy response to my query about warranty of product (stackable ice cube tray with lid) and very considerate customer service.
Thank you

I bought a Totem Max 60L about 5 years ago, it's been a good product overall, but recently I had an issue with it and Joseph Joseph solved it almost instantly for me. I was already a fan of their products but now I'm very pleased with the support as well.

Had a small issue with my product however it was very quickly resolved. Thank you to ‘Joy’ at customer services who handled my issue with understanding and efficiently.

I made a purchase but forgot to change the delivery address. I immediately emailed customer service, and they not only responded very quickly but also made sure my order arrived at my current address!

I like the design of JJ. I used to buy in Galerie Lafayette. Lately I didn’t find. I ordered already by mail and it arrived quick and well. This time I had a problem with ordering and Mr Kokila helped me. Thanks.

Thank you to Kokila for taking into account and solving the problem I had with a product from the brand Joseph. His responses to my emails were immediate and meant to find a solution that perfectly satisfies me.
Thank you to him and the Joseph company for having such an efficient after-sales service.