Joseph Joseph Reviews 

Had an issue with my order and customer service was very helpful in resolving it. I've been obsessed with Joseph Joseph since the Totem trashcan was introduced. Their products are well-made, innovative, and space-saving. I loved the Totem trash can SO much that I had my friend drive it from Los Angeles to Philadelphia for me. My current obsession is their SPACE cookware. I have the 5 piece set (3 pots, 2 pans, 3 lids) and am absolutely crazy for it. The cookware is substantial, heavy, and so well-designed. The handles fold and everything nests into each other, saving an unbelievable amount of space in your cupboard. So great if you have a tiny kitchen, or (like me) value calm and organization over clutter and chaos.

I wanted to receive the Newsletter. As a promotion I should receive the 10% discount welcome code. I didn't receive this, also not in my spambox. After sending a mail yesterday I received a kind reply back from Ruth for some more information. I replied and I received a replaced welcome code very soon. In the meanwhile I ordered the article, so I am glad with the kind service of Ruth.
Best regards,
Berty Beukema

George was very helpful assisting me. My query was dealt with promptly
Very pleased with service.

I love Joseph Joseph products. I had an issue with an ironing board delivered with slight damage.
Kokila from JJ dealt with my issue straight away and was really friendly and helpful. Their excellent customer service meant that I would happily still buy from them in the future.

Ruth has been super helpfull and offered a good solution for a quality issue with a product

Our defective mop was quickly replaced following prompt support from Annalise.

Very good customer service. George was so polite the response was fast he was very polite .

Pleasant and helpful. Replacement being sent.

Ordered some lovely products as little treats for our new home, unfortunately for delivery to our old home address! Lovely lady (Ruth) in customer service managed to get the order cancelled by the warehouse & issued a full refund despite it being all my own fault/stupidity! Have now repeated the order with the correct address. Always think any business is only as good as how it deals with issues & problems. Especially when not of their own making. Look forward to using the goodies in our new home.

Had a small issue with my 40l totem kitchen bin lid, I contacted their customer service team and promptly received a response from Ruth who works in that team ! She couldn’t have been more helpful, a real class act and a credit to Joseph, Joseph, the end result it was replaced under warranty ! Again many thanks Ruth, AAA+++ service.

Excellent customer service in sorting out a very minor issue with my most recent delivery. Ruth was extremely helpful and dealt with this super efficiently. I’m a great fan of JJ products and once again I’m 100% happy with my purchases.

Love this unit, so compact, but it has fallen off the wall three times, so I’ll have to buy another one from somewhere else….shame

Excellent customer service - very quickly resolved my issue

Amazing service by consumer care team and thank you for my new Arc bin.

Great products from Joseph (Airframe and Petal hanger)! For some reason, one product was lost in translation and Kokila from Joseph was swift to respond and resent the missing item. Fantastic customer service experience on top, hence the 5 stars.

I made an order of other £200 of items on Thursday 18th June and paid for next day delivery. DPD did not deliver the item on Friday 19th June even though I was in all day. Joseph Joseph refunded the £7.95 next day delivery fee. DPD were scheduled to deliver on Monday 22nd June but I got a message saying they were unable to deliver, even though I was in my flat all day. They sent a 'proof of attempt' photo which was of a random door, certainly not mine, and at no point did they try to contact me on my mobile. Joseph Joseph gave DPD detailed delivery instructions but on Tuesday 23rd June I received no update from Joseph Joseph or DPD on when I could expect my delivery so I cancelled the order and was refunded. Other than an apology I haven't received any form of compensation for the inconvenience of not being able to leave my flat for 3 days. I like the products but would not order online again.

Kokila was very responsive and helpful in getting my broken bin sorted

My experience …….. I Purchased an ironing board because the build quality is good ,however when it arrived the packaging and sadly the moulded rubber feet were damaged making them unusable on wood block flooring without damaging it
It was Very disappointing BUT I reached out to customer service at J&J who immediately within 30 mins of a mail response had arranged for a replacement to be sent on an express delivery
Also they arranged for the damaged item to be collected
Kokila on the customer service team was professional, fast acting and left me in no doubt that Joseph and Joseph are more of a prestige company who take customer service seriously
I had follow up confirmation mails checking all ok with the replacement and that I was happy
This is real customer service and Joseph &Joseph need to congratulate their service team for representing them so well
I will most certainly be purchasing their brand again

While they cost a few extra pounds their products are truly excellent. As the old saying goes you get what you pay for.

Great after sales service, thank you.

Product is excellent and really well made.