Journee Reviews 

2,153
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Travelers love the exciting element of surprise, explaining that filling out a straightforward preference questionnaire results in perfectly tailored, completely stress-free holiday itineraries. People frequently praise the seamless organization, noting that gorgeous accommodations, helpful staff members, and wonderful guided excursions make their vacations truly magical and effortless. Some reviewers were not happy with the digital platform, mentioning that website navigation, setting up preferences, and the overall profile creation process can feel rather exhausting. A few consumers also felt let down by specific destination choices, pointing out occasional issues with crowded locations or technical glitches when trying to log back on.

What people talk about most

Holidays

Reviewers highlight deep satisfaction with their holidays, praising the thrilling surprise reveal at the... See more

Location

Customers had positive experiences with location, noting that reviewers were sent to destinations they would... See more

Service

Users describe complete satisfaction with the service, highlighting how the team meticulously plans every... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy and... See more

Staff

People report positive experiences with staff, frequently highlighting that tour guides are extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Journee certainly know what people want when it comes to surprise trips. By filling out a simple questionnaire of your preferences, they came up with a trip itinerary that blew us away. If you love t... See more

Rated 5 out of 5 stars

Honestly the best adventure we've ever had. They actually listened and created the most fantastic experiences that i would never have put together. We kayaked, explored and did the complete opposite... See more

Rated 5 out of 5 stars

This is my second Journee trip. I went to Ireland for 6 days of good food, of course great beer, surprisingly sunny weather, opportunities to experience history from several different operators, and... See more

Rated 5 out of 5 stars

This was one of the most amazing experiences! I cannot wait to go on my next trip with Journee. The element of surprise mixed with the fact that I can sit back and not worry about any planning was the... See more


Company details

  1. Tour Operator
  2. Travel Agency

About Journee

Written by the company

Travel is exciting. Not knowing where is extra exciting.

Fill out our questionnaire and get secretly matched to a destination based on your travel taste. We take care of everything. You find out where you’re going at the airport!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,153)

100 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exactly the place I wanted

Exactly the place I wanted. The accommodations perfect. All the activities fit what I like to do. Loved all of them. Just the right amount of free time.

July 8, 2025
Advertisement
Rated 1 out of 5 stars

Journee sacrifices the quality of the…

Journee sacrifices the quality of the overall trip experience for quantity. They had me staying in the Ghetto and attending low budget tours that didn’t even pick me up and drop me off at my hotel. The airline they chose was the most filthy trashy airline I’ve ever seen. I ended up spending more money on a new hotel and flight home.

July 11, 2025
Journee logo

Reply from Journee

Hi Michelle,

Thank you for taking the time to review your Journee Experience. We’re truly saddened to hear that you did not enjoy your trip and found it to be poor value for money.

Regarding your experiences, we use the information entered in your Journee Questionnaire to match you with a trip that fits the pace you’re looking for. The pacing of your trip is determined by your Questionnaire answers and is not based on how much we can fit in, as your review suggests. In addition to this, we do tag the experiences on your Proposal as ‘half-day’ or ‘full-day’ to give you a picture of the pace of your trip. While we do regret that you may have found your trip to be too fast-paced, if, at the Proposal stage, you’re unhappy with the pacing, we do encourage prospective Explorers to reach out to our support team so tweaks can be made.

While it is true that you won’t always be picked up and dropped off at your hotel, experience pick-up points are always just a short walk or bus ride from your accommodation.

Your accommodation was located centrally, and just off the main high street in the city you stayed in. We believe it was in a great location due to its centrality and proximity to nearby amenities. Your accommodation was 4-star, and is rated 8.9/10 from over 2000 independent reviews on booking.com. Despite this, we are sorry it failed to meet your expectations.

I’m very sorry to hear that you had a negative experience with the airline. The airline we booked for you is very well-regarded and is the country's national flag carrier. In addition, we have used this airline many times in the past, and it has received positive feedback from other Explorers, so we’re saddened to hear that your experience has been negative.

Overall, we regret that you didn’t love your Journee trip as we were hoping, but we appreciate your feedback here, as it helps us improve the experience for our future Explorers.

Team Journee

Rated 5 out of 5 stars

Easy journee from start to finish

Journee made everything so easy…from fun survey, to exciting proposals and taking care of everything. Our accomodation was beautiful. We enjoyed most of the excursions and managed to put some of our own into the schedule. Was great for a shorter city break holiday. Would definitely use again and try out their beach holidays! I am such a meticulous planner and it was so nice to let the reins go and trust in Journee. Thank you!

July 10, 2025
Rated 5 out of 5 stars

Amazing Experience if You are Open to Spontaneity!

We went on a Journee trip in early June 2025 and they sent us to Albania. It was incredible having everything booked for us, but especially the hotel and excursions because this part requires so much research to make sure you find reputable, clean and safe hotels and activities. Journee did this for us!

Definitely make sure you are okay going on group guided activities before you book- I'm not sure of it was just the way we filled out our questionnaire but all of our activities were group. This didn't bother us at all because they were great but I just wanted to say in case this is something you don't like.

Overall, I would 100% recommend this to a friend and would do a Journee trip again in the future

June 4, 2025
Rated 5 out of 5 stars

Fantastic short break with a twist

A great experience! Was so exciting to receive the clues and to discuss where we thought we might be going. The trip was well planned and the excursions right up our street. Our hotel was close to the city centre and the booklet provided useful tips on best places to visit. Journee were very responsive to any questions I had. Would highly recommend.

June 27, 2025
Advertisement
Rated 5 out of 5 stars

10/10, Would Do a Journee Again

Everything about my Journee experience, from the questionnaire to the clues to the trip itself, was outstanding! They really got it right when it came to the hotels, cities, and excursions. I was getting so overwhelmed trying to plan a trip on my own that I decided to take a chance on Journee, and I am so glad I did. I would 100% recommend Journee to anyone wanting a custom-made international trip.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

This was a truly memorable trip

This was a truly memorable trip! We had so much fun pre-trip guessing where we were going and reading into the clues. Then the trip itself was perfect for us. The destination (Puglia, Italy) was gorgeous, our accommodations were very comfortable and in great locations, and the excursions were fun and interesting. We loved not having to plan anything! Journee planned a great trip for us based on our questionnaire responses. We’d love to do another Journee excursion in the future!

July 1, 2025
Rated 5 out of 5 stars

An exciting, professionally managed holiday experience.

Everything about the experience was great - from filling in the initial questionnaire to perusing the offer to then the build-up and anticipation to where you're going. The holiday itself was great fun, the instructions from Journee were clear and concise. There were no issues with any of the bookings including transfers between cities. If you're unsure of where you want to go next on holiday then this is a really good, fun way to choose! I'll probably use them again and would have no qualms recommending them to others.

June 17, 2025
Advertisement
Rated 5 out of 5 stars

Very good holiday with Journee..

Had a great little holiday with Journee. Nothing I couldn't have organised myself- if I'm to be honest- but then again sometimes you don't have the time or the inclination to do so. And the experience of setting off to the airport without an idea of where you were going (probably says a lot about my poor grasp of European history but no, didn't guess from the clues!) was very exciting. Loved the destination, adored my little air bnb and thoroughly enjoyed the time away by myself. I did meet a couple of other 'Journey girls' who were on their 2nd or 3rd trips, and they raved about the support they had received from Journee on previous trips when they had stumbled upon minor problems. Must say, I encountered no problems. Everything was so well organised. Would do again, and would recommend 100% 😃 Bravo!! 👏

June 22, 2025
Rated 5 out of 5 stars

I work a lot and dont have time to book…

I work a lot and dont have time to book something exciting - I needed someone to plan the most amazing adventure ever.
These guys delivered, from start to finish what an adventure! - they thought of every detail making the whole experience a truly memorable one.
As a solo explorer, I would throughly recommed, location was perfect, experience was perfect and the provided details had been done with notable care.
Cant wait to do it again - thankyou Journee! :-)

June 18, 2025
Rated 5 out of 5 stars

Our journee experience!

Me and my mom are so glad we found Journee! It can sometimes take us hours to book and plan a holiday so it was a real treat to have it all done for us. Not to mention it being an exciting surprise and getting clues each week that we could use to guess where we were going. The hotel was lovely and we were really happy with the location it was in. We can’t wait to book the next one!

June 18, 2025
Advertisement
Rated 5 out of 5 stars

Do it!!!!

This was an amazing 3 night 4 day experience! Journee surprised us in the best ways. Will definitely book another trip soon.

June 13, 2025
Rated 5 out of 5 stars

Every detail was considered

Every detail was considered! We were nervous to do a mystery experience - we aren’t spring chickens and I was worried about the hotels and flight being rough - NOT EVEN A LITTLE BIT. Every experience, accommodation, transportation, you name it, was amazing. The Journee guide was easy to follow and the trip exceeded my expectations. My husband and I visited a place we never would have thought of visiting, and now we want to move there. Thank you for everything Journee!

June 12, 2025
Rated 5 out of 5 stars

2nd time Journee explorer

I recently got back from a trip to Munich organised by Journee. This was my second trip with Journee and once again they absolutely nailed it.

We'd asked for history, architecture and a full on trip and Journee delivered. A beautiful city, castles and a thought provoking trip to Dachau along with a full day of sightseeing under our own steam including the zoo. We packed it all in and loved every minute.

Thank you Journee, we'll be booking our third trip very soon!

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

The whole trip experience was…

The whole trip experience was phenomenal. I wouldn't have picked my destination (mostly because I hadn't heard much about it) but it fit me perfectly! The activities planned for me were right up my alley and the fact that I didn't have to plan anything was AMAZING. I'm an avid planner but Journee's quiz was so thorough that I felt comfortable actually booking with them. The clues helped build excitement - for me and everyone else following along my journey! I met a couple on one of my planned tours and I convinced them to book a trip just by telling them my experience. I would absolutely do it again!

May 9, 2025
Advertisement
Rated 5 out of 5 stars

Fantastic stress free holiday

Everything went absolutely smoothly, from no check in (boarding passes sent to my phone) to brilliant excursions. Any changes notified by WhatsApp in plenty of time. Queries before and during the trip answered promptly. Great hotel, well located for exploring but far enough out not to be affected by nightlife noise. Easily walkable for shopping and great restaurants. We don't usually do reviews but having racked our brains we cannot find a single thing to complain about! Really good value and so stress free we will definitely be going with journee again.

June 18, 2025
Rated 5 out of 5 stars

Book with Journee!

This was one of the most unique and best experiences of my life! I wanted to travel abroad, but couldn't decide where I wanted to go. I also didn't know what to plan on doing once I decided where I wanted to go. That's where Journee stepped in. After completing the online survey, they matched me with a destination and began planning activities for me to do. The surprise element was an exciting twist! I was sent to Catalonia and I saw so many sights and cities- I know I would have never planned those experiences for myself. I also felt completely safe and supported by Journee while traveling. If I needed anything, I could reach out to them and they responded immediately. I highly recommend Journee! You will not be disappointed!

June 13, 2025
Rated 5 out of 5 stars

Genius work from Journee

Journey came up with a brilliant holiday for us, with lovely accomodation in the heart of the old town. We had a great mix of activities planned for us and enjoyed every bit of our stay.

June 11, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look