Excellent! First, the air con availability at Joybuy is brilliant especially when everywhere else is out of stock. I have bought these for my whole family. Secondly, delivery was very efficient every... See more
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Delivered within 12 hours of ordering!! Driver courteous and cheerful. Item exactly as described and perfect for my requirements. This item available at number of outlets but almost half price of next... See more
Fantastic service ! After being a little doubtful over ordering from JoyBuy (as I’d never heard of them) a friend recommended them and they had a good experience so thought I’d take a chance. Joy... See more
Bought samsung neo qled QE65QN70F. Next day delivery and cheaper than anywhere else. Will only use Joybuy from now on for my electrical equipment. I was sceptical at first as id never heard of them.... See more
Company details
Written by the company
At Joybuy, we provide joyful shopping built on quality products, speedy and reliable delivery, great prices, and friendly customer service support when you need it. We partner with trusted brands, deliver purchases directly from our UK and EU locations, and use smart systems to get orders to customers quickly. Joybuy is currently available in a test phase across the United Kingdom, Netherlands, Germany, France, Belgium and Luxembourg – preparing for a full UK and European launch. -- Don’t just buy, Joybuy.
Contact info
United Kingdom
- support@joybuy.com
- www.joybuy.co.uk
4.6
Excellent
16K reviews
Asks customers to review
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Not happy with Customer support so far but waiting for completion of process
I have issues with my orders, if it gets resolved by joybuy then I can update this review in a positive way about them, however my initial support with customer care so far have been not promising, will provide an update as soon as I get.
to whoever reading this from Joybuy, I expect a customer support atleast on par as your competitors if you cannot exceed them
August 28, 2026
Unprompted review
Great first impression
This was my first time using this company. I shouldn’t have worried because what I bought was half the price when compared to another big company. It was next day delivery and free of charge for a first time customer. Great experience from start to finish and would definitely use again.
August 27, 2026
Nice and easy sale
Nice and easy sale, straightforward, great price, and good communication. Thank you.
August 22, 2026
Get to buy 1 or two items new to try…
Get to buy 1 or two items new to try and able to get them delivered to door . Would be awesome if chinese hot pot meats were available again as thus would save me a fortune in train fares and time to get to nearest town with a Chinese Market shop
August 27, 2026
very good and fast
August 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Joybuy
Hi there,
Thank you for reaching out and sharing what happened with your order. We completely understand how frustrating it is to receive an incomplete delivery and wait longer than expected.
We can confirm that reshipment of the missing item has been processed. The reshipment will appear in your order list shortly.
We've shared your feedback with the relevant teams to improve order accuracy and communication going forward.
As a token of our appreciation for your patience and to compensate for the inconvenience, we have added a coupon to your Joybuy account, which you can use on your next purchase.
If you have any further questions or need assistance in the meantime, feel free to reach out to us at support@joybuy.com. Thank you again for your patience and understanding.
Warm regards,
Claire
Joybuy Support Team 🌟
Amazing!!!
Amazing!!!! Thank you so much!! I am purchasing Deffo again soon!!!! Keep up the good service!!! Six stars not 5!! Thank you
August 27, 2026
Unbelievable service i ve been living…
Unbelievable service i ve been living this country more than seven years
First time im really happy
August 27, 2026
Very fast delivery
August 26, 2026
Great prices and really fast delivery
Great prices and really fast delivery. Good communication. Wil definitely use Joybuy again.
August 27, 2026
Really great service all round
Really great service all round. Fast delivery, the item was packed really well, and there’s a great range of products to choose from. Would definitely recommend!
August 27, 2026
Prices are great and customer service…
Prices are great and customer service even beats Amazon!
August 27, 2026
Brilliant service and delivered the…
Brilliant service and delivered the next day fast delivery TV great place to shop
August 27, 2026
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