I have not received my order yet so I gave you 4 stars. I can change it when I receive my order. I am very happy with your service and prompt status reports.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Had some problems to start but everything worked out, I mainly only had problems with the delivery the product itself, is a high quality rotating thrusting and vibrating masturbator and honestly I’d... See more
good product fast service
Company details
- #18 of 19 best companies in Sex Toy Store
- #16 of 17 best companies in Adult Entertainment Store
About JLD - Joy Love Dolls™
Written by the company
JLD - Feel the Difference
JLD, also known as Joy Love Dolls™, is the premier destination for premium sex dolls and sex toys. As the global leader, we provide an extensive range of lifelike dolls, featuring over 2,500 models in various body types, sizes, and styles. Experience unparalleled customer service, Best Price Guarantee, and FREE worldwide shipping on all orders over $49.
Start customizing your ultimate pleasure companion today at Joy Love Dolls™
FAST FACTS:
Written by the company
- Trusted to deliver +15 000 items since 2017
- More than any other sex doll & adult toy store. We have a total of 12 overseas warehouses in USA & Europe to make shipping fast & smooth.
- We work only with the best brands
- We are authorized resellers for brands like Wm Dolls, Irontech Dolls, SE Dolls & Piper Dolls.
- Fast, free & discreet Shipping
- Free worldwide shipping for ALL orders that are above $149. Most of product shipped in 3 days. We deliver with: DHL, Fedex & UPS,
- Flexible payment methods
- More than 10 different payment methods, including Klarna. Buy today & pay later or slice payments with Klarna.
- Best Price Guarantee
- Found it for less? No problem! We will compensate difference.
- Dedicated 24/7 customer support
- 24/7 Customer Service - Call, mail or chat. Were here and happy to help!
Contact info
1201 N Orange Street Suite #7466, 19801-1186, Wilmington, United States
- (213) 523 3978
- support@joylovedolls.com
- www.joylovedolls.com
3.7
Average
500 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely perfect
Absolutely perfect! JLD and Irontech delivered perfectly on this order.
November 14, 2024
1st purchess made from JLD
I'll start by saying that I'm a doll collector. I have a few vendors i normally buy from. Heard about an exclusive doll only available for purchase on this site " Zelex's Kendra Lust sex doll". I wanted this so I decided to just give it a go and I'm glad that I did. Doll is completely authentic, beautifully crafted, best softness level i've seen so far on any doll i own, and customer service was very helpful in changing any customization to suet my personal preference with quick responds. 5 out of 5 stars well deserved
November 2, 2024
Shipping took quite a long time (…
Shipping took quite a long time ( almost two months) but understandable, if you personalize the doll it’s going to be made from scratch and when I asked where the order was to the customer service they went and asked the factory right away and I got a answer in less than 24h.
I received the doll damaged ( box stepped on and probably worse ), and after sending pictures of the damages to the customer service they simply shipped me a new doll body ( took a while to receive it too but that’s ok ). I was going for a 4/5 but I guess I have no reasons to complain so it’s a 5/5 for me.
November 12, 2024
Unprompted review
I ordered a Katerina doll
I ordered a Katerina doll, she is really beautiful, yes! Yes! Really! JLD.com gave me good service and a slight delay from the carrier, I had good, courteous and professional support from Miss Rachelle in conclusion despite the small delivery delay JLD was more efficient than amazon and alliexpress I haven't even received the clothes yet lol (it doesn't matter it was Katerina the most important)
November 11, 2024
Well packaged and arrived safely.
October 24, 2024
The delivery is very long and there is…
The delivery is very long and there is not information during waiting.
November 5, 2024
Reply from JLD - Joy Love Dolls™
Hi there, thank you for taking time to leave us a review, we greatly appreciate hearing from you. We are sorry of the delay. Your order was shipped and the tracking information update shows it is expected to be delivered today. Once again, thank you for the feedback. Keep well and take care.
Very simple
Very simple to get started with your company and to make an order looking forward to future purchases
November 4, 2024
Good customer service and great…
Good customer service and great products, can’t go wrong with that
November 1, 2024
Satisfied customer
Quality products and clear information about the shipment, I will repeat.
October 28, 2024
It came in a reasonable time discrete a lot faster than I was thinking…
It came in a reasonable time discrete well packaged when I opened it up and unwrapped it it looked and felt realistic. Looks just like in a picture and what I ordered very happy with it i’m thinking about buying another one.
October 25, 2024
Shopping for my doll was relatively…
Shopping for my doll was relatively easy and they had a great deal. I had some shipping issues where my doll was lost but thankfully the refund process was quick and easy
October 22, 2024
Unprompted review
Dismayed by the slowness of delivery.
It seems to be taking forever for the product to arrive. I never imagined it would take over a month.
October 17, 2024
A good company
October 10, 2024
I pre ordered kendra lust doll on AUG…
I pre ordered kendra lust doll on AUG 29th. in the description it said pre order in august and it would take 3-4 weeks before shipping. they told me “zelex” took a week off for some holiday and they said to me it would take 15 days to make. now its been well over a month and nothing. luckily i emailed a bunch complaining about the unprofessional service that they finally refunded me after a week! leaving a 2 star only cause they lied about manufacturing time , they lied about shipping and finally last but not least i just looked on instagram and Kendra lust official account has been taken down or deleted. so i don’t trust this site whatsoever. however i trust the customer service.
August 29, 2024
Unprompted review
Reply from JLD - Joy Love Dolls™
Hi there, thank you for your feedback. We are sorry you did not have the best experience shopping with us. Please note we did not lie about the manufacturing times. As explained to you via email the factory had a national holiday which affected the turnaround time on the orders. Thank you again for your feedback. Keep well and take care.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.