J Parkers (Retail) Reviews 

31,834
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,159 reviews, reviewers had a great experience with this company. Consumers frequently praise the secure packaging and prompt delivery service, noting that almost all items arrive in wonderful condition and are completely ready to thrive in their outdoor garden spaces. People consistently appreciate the helpful communication and wide range of healthy products available for their home gardens. Some reviewers were not happy with the overall plant quality, mentioning that several items arrived dead, extremely weak, or simply failed to grow properly. A few other people also felt that rough courier handling caused unnecessary physical damage to their parcels during delivery transit.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with experiences varying greatly depending on the order.... See more

Quality

People report ambiguous experiences with quality, revealing a wide divergence in customer satisfaction. Many... See more

Delivery service

Consumers find delivery service to be ambiguous, experiencing both swift arrivals and significant delays.... See more

Order

Reviewers mention ambiguous feedback about order experiences, with opinions widely divided. Some consumers... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of opinions. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good dealings, plants were getting a little damaged as box ridiculously long and mildew or similar looking. I'd say sun and time that will sort itself. Could have been in a smaller box instead of plan... See more

Company replied

Rated 4 out of 5 stars

The clematis armandii I ordered was very reasonably priced and arrived safely. Although small it looks healthy and as they are vigorous I expect it will grow well. J Parkers delayed delivery because... See more

Rated 4 out of 5 stars

A good range, good value and generally decent quality for the money. I've ordered a lot from JParkers. There has been a small number of dead or weary plants, but while not the best quality, it's g... See more

Company replied

Rated 4 out of 5 stars

Absolutely no issues with the plants and their quality. Excellent as always. I do have issues with the carrier though. They have absolutely No respect for live plants and probably are unable to read a... See more


Company details

  1. Wholesale Plant Nursery
  2. Garden Center

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.8

Great

TrustScore 4 out of 5

32K reviews

5-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

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3.8

All reviews

(31,834)

2,017 reviews in the last 12 months

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Rated 3 out of 5 stars

THIS ORDER IS OVER 12 MONTHS OLD…

THIS ORDER IS OVER 12 MONTHS OLD 17/5/2025 AND I'VE JUST BEEN ASKED TO REVIEW!! The calendar at the end doesn't go that far back!!
Antirrhinum Liberty F1 Mix (Garden Ready) OK still have some.
Gazania Super Colour Mixed (Garden Ready) still have a few but bit disappointing.
Coleus Premium Mixed ok but only an annual. Alstroemeria Mixed very poor one out of three no root system, got a refund if I remember correctly.
I will not be buying on line again. I'll support my local suppliers as I can buy bigger stronger plants and see what I am getting.

July 25, 2025
Unprompted review
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Reply from J Parkers (Retail)

Hi Margaret

Thank you for your review and feedback.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Delivered well packed

Delivered well packed. Plant healthy and in flower. I have ordered plants from Parkers before and they are always reliable.

July 23, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

the plants all arrived in good time

The plants all arrived in good time and were all well packed and ready to be moved on.
The quality was excellent.
Unfortunately, the burning sun and torrential rain were a bit too much for some plants, and we ended up with some weird things mixed up as I replaced one with another, but the final display was lovely.

July 19, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Beryl

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 2 out of 5 stars

Sadly, not my best experience with Parkers.

As someone who has been buying from you for over 20 years this particular order was disappointing. The potentilla although displayed as mixed colours, was only pink. Although the blue scabious was excellent, the pink only produced one flower out of 3 plants, and although it should be a perennial did not grow the following year.

July 24, 2025
Unprompted review
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Reply from J Parkers (Retail)

Hi Caroline

Thank you for your review and we're sorry to learn of the disappointing results. We do however trust that you reached out to our customer service team for help and they resolved these issues for you.

Kind regards
Team J Parkers

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Rated 2 out of 5 stars

Very disappointed this year

Part of my order arrived when expected. Unfortunately the courier Evri had thrown my parcel about so much, carefully packed plants arrived battered and bruised and inspite of TLC many died. Parkers refunded me. The last part of my order was overdue and then I received an email to say Parkers couldn't fulfill my order and they were refunding me. Yes I had my money back but that didn't fill the gap in my planting! I was very disappointed.

May 1, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Pat

Thank you for your review and feedback

Kind regards
Team J Parkers

Rated 3 out of 5 stars

Spring purchase

I purchase plugs every year from yourselves and usually they arrive pretty much intact and ready to go but this year I was slightly disappointed as only about a third of the plants had survived the journey to me , very dry and unusable and some dead I'm sorry to say . I took them out of the packet straight away and planted as I do every year and usually they have filled the baskets within 2 weeks. I hope this will not happen again as I've always been impressed by the service and quality I've had from you in the past .

June 1, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Paul

Thank you for your review and feedback. As no order details have been included we're unable to check if you reached out to our customer service team to let them know of the issue. We trust that you did and they resolved this for you.

Kind regards
Team J Parkers

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Rated 3 out of 5 stars

Petunias were supposed to be the same…

Petunias were supposed to be the same colour but turned out mixed. Delphiniums were of poor quality and very small plants. Tidal wave plants excellent and reliable.

May 12, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your review and we're sorry to learn of your disappointment with your order of petunia and delphiniums. As no order details have been included we're unable to check if you reached out to our customer service team for help and advice. We trust that you have and the issue was resolved.

Kind regards
Team J Parkers

Rated 3 out of 5 stars

Disappointed

Plants this year were not well packaged. Arrived damaged, broken, soil everywhere. Very disappointed.

May 22, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your review and feedback. We trust that you contacted our customer service team and they resolved the issue for you.

Kind regards
Team J Parkers

Rated 3 out of 5 stars

the lady which served me at the…

the lady which served me at the till.this was after we had good service at our lunch in store. her manner wasn't nice at all.also I had to ask for a bag for my item as she just gave it to me with out.and she was borderline on being rude

July 21, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Ann

Thank you for your review and feedback

Kind regards
Team J Parkers

Rated 2 out of 5 stars

This is mainly a review of a review…

This is mainly a review of a review request. I was asked to review my order today, although the order was over a year old. After taking the time to respond, TP told me it was too long ago! So I have reviewed the process too and given it today's date.

The ordering was fine, but delivery went badly wrong. A long delay over a hot spell didn't help, and when the trees arrived they had been bent and broken.
I think I got a refund, but it was a year ago.

July 24, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi David

Thank you for your review and feedback

Kind regards
Team J Parkers

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Rated 1 out of 5 stars

None of the penstemon survived

June 1, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Rick

Thank you for your review. We're sorry to learn that none of the penstemon survived. As no order details have been included in your review we're unable to check if you have reached out to our customer service team to let them know. If not, please don't hesiate in doing so

Kind regards
Team J Parkers

Rated 1 out of 5 stars

The plants I ordered were packed really…

The plants I ordered were packed really badly and 49% of them did not survive 6 months

August 15, 2025
Unprompted review
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Reply from J Parkers (Retail)

Hi Bob

Thank you for your review. We're sorry to learn of your disappointment. As no order details have been included in your review we're unable to check if you have reached out to our customer service team to let them know. If not, please don't hesitate in doing so.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Fantastic service and customer care is…

Fantastic service and customer care is so important to me when i purchase my product's. Would give you more stars if i could J parkers 😊

July 24, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Kelly

Thank you for taking the time to leave a great 5* review!

Kind regards
Team J Parkers

Rated 4 out of 5 stars

The plants were well pack and arrived…

The plants were well pack and arrived in good condition. Despite carefully nurturing the plugs the extreme heat this summer and despite the watering, has led to the death of several plants.

May 18, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your review!

Kind regards
Team J Parkers

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Rated 1 out of 5 stars

I feel the need to let people know how…

I feel the need to let people know how disgraceful this garden plant company is, I ordered just over two weeks ago close to 34.00 pounds worth of plants for my elderly parents for their garden was billed for the full five plants only one showed up contacted them yesterday and I have to say as being formerly a gardener to trade and also worked in a garden nursery in my early teens the attitude is abysmal plants were stated as in stock now they're trying to attempt to pull the wool over my eyes with weak tepid excuses what they have actually done is fraud if I don't receive the remaining purchases within five days I am bringing the fraud squad into the equation folks avoid this two bit joke of a company at all costs

July 11, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi John

Thank you for your review and we're sorry to learn of your disappointment. As you haven't included any order details we are unable to trace your order but if you would like to reach out to us at review@jparkers.co.uk we can resolve this for you.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Recommend

My plants were securely wrapped when delivered. Excellent condition as always.

July 22, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

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