J Parkers (Retail) Reviews 

31,834
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,171 reviews, reviewers had a great experience with this company. Consumers frequently report that the plants arrive well-packed, in excellent or perfect condition, and are thriving in their gardens. However, some people mentioned that certain items arrived dead or withered, such as specific cherry and plum trees, or that they were unfortunately damaged during transit. A few other people also felt that some plants showed inferior quality, noting issues like poor root systems or germination rate problems.

What people talk about most

Product

Customers had ambiguous experiences with product, noting both satisfaction with healthy items and frustration... See more

Quality

People report ambiguous experiences with quality, revealing a wide divide among consumers. While many... See more

Delivery service

Consumers find delivery_service to be ambiguous, experiencing a mix of very prompt shipments and severe... See more

Order

Reviewers highlight ambiguous aspects of order experiences, reflecting a wide range of satisfaction levels.... See more

Service

Users describe ambiguous interactions with service, reflecting heavily polarized opinions among consumers.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A good range, good value and generally decent quality for the money. I've ordered a lot from JParkers. There has been a small number of dead or weary plants, but while not the best quality, it's g... See more

Company replied

Rated 4 out of 5 stars

I ordered their 4 pack bare root orchard set it came and I planted as per recommendations for each tree. The Apple James Grieves and the conference pear tree are growing real well and have nearly do... See more

Company replied

Rated 4 out of 5 stars

In the past i've given J Parkers poor reviews due to their slow delivery, lack of update of order status on their website and slow customer service response. However this time no complaints! - althou... See more

Company replied

Rated 4 out of 5 stars

It was OK the plants arrived very dried out not surprised in this weather. Time will tell next year how they survive; planted and getting lots of water. Delivery - well I just don't like Evri too man... See more

Company replied


Company details

  1. Wholesale Plant Nursery
  2. Garden Center

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.8

Great

TrustScore 4 out of 5

32K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(31,834)

2,158 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Replacement plants as a gift for my…

Replacement plants as a gift for my niece, after her house move. Wanted her to have same plants to remind of her favourites in her former home. Plants arrived in perfect condition, well grown and luxuriant. I was a little worried receiving them during a dreadful heatwave, but judicious watering and potting on get them in perfect condition. She is thrilled and has the perfect position for them.

July 3, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Blanche

Thank you for your 5* review!

Kind regards
Team J Parkers

Advertisement
Rated 1 out of 5 stars

If u want half dead plants this is where to buy them

I paid a lot of money for HYDRANGEAs on their website . Claiming to be J.Parkers Ireland . What I ordered and what I recieced squashed Into two boxes were unhealthy wrong coloured plants leaves black spots instead of healthy green . Ive seen better quality plants in ALDI &LIDL and thats daying alot . Dont buy from them .

July 28, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Karen

Thank you for your feedback with regards your purchase from our Ireland Depot. We're really sorry to learn that you are unhappy with the quality of our products. I can't look into the exact history of your order as there are no order details in your review but please accept our sincere apologies for the disappointment with your order on this occasion.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Great service

Great service, plants are in stock, competitive prices, refunds given in the event of failure. Only gripe is the courier, who holds onto the plants too long despite "live plants" is written everywhere,

July 6, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Leonard

Thank you for your 5* review and feedback regarding the courier.

Kind regards
Team J Parkers

Rated 4 out of 5 stars

I ordered their 4 pack bare root…

I ordered their 4 pack bare root orchard set it came and I planted as per recommendations for each tree.
The Apple James Grieves and the conference pear tree are growing real well and have nearly doubled in size.
But the cherry Stella and Victoria Plum never broke dormancy I suspect they were dead on arrival. Today did the scratch tests the break test n then pulled them both dead out the ground. I emailed the photos with tags and have ordered 2 more as free replacements that will be hopefully arriving late November early December. So they will be in their dormancy n hopefully 🤞 fingers crossed these break dormancy this time. I understand these things happen and if they are true to their word think I’ll be ordering more from these as the 2 trees I have growing are really growing well to the extent I’ll get a small harvest off each next year👍🏻

July 27, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your review!

Kind regards
Team J Parkers

Rated 4 out of 5 stars

Quality plants

good quality products and always available to rectify any issues with plant health.

June 8, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Doug

Thank you for your review!

Kind regards
Team J Parkers

Advertisement
Rated 3 out of 5 stars

Unfortunately some of my plants dahlias…

Unfortunately some of my plants dahlias and other bulbs have failed to grow

July 26, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Keith

Thank you for your review and we're sorry to hear that some of our products have failed to thrive. We trust that you have been in touch with our customer service team and they have resolved the issue for you. If not, please reach out to them at https://www.jparkers.co.uk/contact-us/

Kind regards
Team J Parkers

Rated 3 out of 5 stars

Healthy plants

Healthy plants, a lot smaller than I expected and no flowers as per brochure, Hydrangea's should be in flower at the moment, so not great value for money

July 17, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your review and we're sorry to hear that some of our products have failed to thrive. We trust that you have been in touch with our customer service team for help and advice, if you can reach them at: https://www.jparkers.co.uk/contact-us/

Kind regards
Team J Parkers

Rated 1 out of 5 stars

Hugely disatisfied - order still outstanding after 4 months and I had to chase for a refund - customer service completely unacceptable

I placed a large order in spring with a delivery date of max 21 days!!!

I called after two months as I hadn't received anything, no apology just told you were busy and basically tough!

After 3month I had - in dribs and drabs -3/4s of the order.

After 4 months I called to asked what was happening to the last 2 items, I was told that they couldn't be fulfilled and I could have a refund.

My question is if I hadn't have called would you have given me the refund?

I can answer this for you - I ordered in autumn a huge bulb order and there was a pack of 50/60 white narcicuss missing and I have NOT been refunded.

It is therefore not a surprise to you that I would never recommend your company to anyone and I will NEVER use you again.

July 25, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Natasha

Thank you for your review and I am sorry to learn of your disappointment with your order. If we are unable to supply and item we will always refund. As no order details have been included I am unable to look into the matter further for you but if you would like to reach out to us at review@jparkers.co.uk with the order details we can take a look into the missing narcissi for you.

Kind regards
Team J Parkers.

Advertisement
Rated 5 out of 5 stars

Excellent service

Plants received on time and in good condition

July 8, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi David

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Excellent

Great products,excellent customer service.Have used lots of on line plant companies,got to say you are the best.For quality and price unbeatable.Thanks.

May 29, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Kathleen

Thank you for your great 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

My original order was never rec'd!

My original order was never rec'd!
After 6 months I queried whether the plants were ready to be despatched and was informed they had been sent out with others in July 2025. I assumed they would follow in due course.
After 6 months a member of staff advisedthey would reorder the 2 Gardenias which arrived promptly as usual, It is now July 2026 and both plants have flourished and are blooming! Well done all of you.

July 25, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Cynthia

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 3 out of 5 stars

Some plants do well and others don't.

Most plants i have ordered have done well. I did order some Hameln grasses which looked dodgey upon receipt. I potted them up. Two did nothing and the third is disappointing with only a few leaves. I should have complained but wanted to give them a chance, probably too late now.

August 25, 2025
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Debbie

Thank you for your review and I am sorry to learn of your disappointment with your order. Please don't hesitate reaching out to our team at review@jparkers.co.uk with the order details and we'll take a look for you.

Kind regards
Team J Parkers

Advertisement
Rated 5 out of 5 stars

Excellent

Excellent delivery time. Some one who delivers when promised.
Good quality item

July 23, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Pete

Thank you for your 5* review! We're really pleased you are happy with our products and service.

Kind regards
Team J Parkers

Rated 1 out of 5 stars

I ordered 2 Daphne deal

I ordered 2 Daphne, 1 white, 1 pink. When they both flowered they were both white, when I reported this I was very fairly sent a replacement pink one. Guess what, that one was white also. I cannot be bothered to tell Parkers but I suppose I got 3 for the price of 2 but I still want a pink one!!

July 25, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Billy

Thank you for your review and I am sorry to learn of your disappointment. As no order details have been included we're unable to look into this for you, but please don't hesitate reaching out to the customer service team for help and advice.

Kind regards
Team J Parkers

Rated 3 out of 5 stars

Wrong colour roses

Bought 3 bare root peace roses in march. The good news is all have been very vigorous and grown well. The colour is supposed to be pink and lemon combined. I have one pink one (no yellow) and one yellow (no pink) The other is yet to flower So don’t buy if you have a colour scheme plannned

July 25, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi John

Thank you for your review and I am sorry to learn of your disappointment with your roses. As no order details have been included in the review we're unable to look into this for you. Please contact the team at review@jparkers.co.uk with the details and we can take a look

Kind regards
Team J Parkers

Rated 5 out of 5 stars

most things i have bought from j…

most things i have bought from j parkers is perfect bar for coluers they are never what i ordered other than that cannot fault them/
always receive good strong plants happy customer thanks

July 25, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

Advertisement
Rated 5 out of 5 stars

Products and prices!

Awesome product range available on easy to use website at very competitive prices and some unbeatable special offers. I always look forward to the Parkers catalogue dropping o my doormat!

July 10, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Peter

Thank you for your 5* review! We're really pleased that you are happy with our products and service.

Kind regards
Team J Parkers

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look