J.P. Opticians Reviews 688

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Top Class service. Did exactly what they promised and the reason why I used them again. I was looking for a specific Tom Ford frame. JPOpticians/Spex4less didn't have it in stock but said they cou... See more

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Rated 5 out of 5 stars

Ordered a pair of Gucci sunglasses 9 days ago, arrived today and I’m over the moon! Incredible product which was extremely well packaged and presented with all original Gucci authentications, case, cl... See more

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Rated 5 out of 5 stars

Brilliant opticians! I’ve lost count of how many pairs of sunglasses, varifocals and VDU glasses I’ve had reglazed by JP! Excellent quality reglazing, seamless delivery experience and great value for... See more

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Rated 5 out of 5 stars

I saw the Gucci frames online so knew what I wanted. A quick Google search showed the JP Opticians had them at a very reasonable cost. I placed the prescription order on Sunday and they glasses a... See more

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4.6

Excellent

TrustScore 4.5 out of 5

688 reviews

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Rated 5 out of 5 stars

Great Company

Great experience from start to finish. I've contacted JP Opticians to enquire about sunglasses I was interested. They answered all my questions promptly and with all information needed. Delivery took around 10 days, as advised, as they had to order item from Italy. But it was worth of waiting. Thank you very much!

June 16, 2023
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your purchase and your experience with us. 

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Rated 5 out of 5 stars

Excellent service

Excellent service.
Fabulous quality of sunglasses.
I would certainly recommend!!

July 11, 2023
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Reply from J.P. Opticians

Hi, Thank you for your feedback, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

Top drawer service

Top drawer service, highly recommended. Ordered a replacement frame late monday afternoon as I had sat on my original pair, gave me a discount and posted by courier that day at no cost, so arrived tuesday. Have swapped lenses over and using them to write this review! Got me out of jail with my wife!!

July 11, 2023
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your glasses and your experience with us. 

Rated 5 out of 5 stars

Genuine bargain

These guys were offering such a great price for Oakley sunglasses that I was a bit nervous it was too good to be true. Needn’t have worried. Delivered securely, on time and a first-rate completely genuine item. And cheaper than some of the eBay second-hand prices.

June 28, 2023
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Reply from J.P. Opticians

Hi, Thank you for your feedback, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

Excellent online purchase of Tom Ford…

Excellent online purchase of Tom Ford ladies sunglasses. Considerably cheaper than other retailers and fast delivery. Highly recommended.

June 20, 2023
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your sunglasses and your experience with us. 

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Rated 5 out of 5 stars

Second order

This is the second time I’ve used jb opticians for my raybans and my order was completed correctly with no problems at all and quickly. Thank you and I will be using again

July 6, 2023
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Reply from J.P. Opticians

Hi, Thank you for your feedback, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

Fab company

Great company with some really good prices!
Got the Oakley sunglasses I was after for a great price and the customer service and quick dispatch to match.

May 29, 2023
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your purchase and your experience with us.

Rated 2 out of 5 stars

Expected to wait a month for an order

Expected to wait a month for an order. Ordered a pair of sunglasses no prescription - website stated 5-7 days for delivery- once order was made this changed to 10 days. It’s been over 10 days now, nothing has arrived, I had to chase via email and now being told I would need to wait another 2-3 weeks?! Cancelled order but just wasted so much time. Going away this weekend and ordering from anywhere else means waiting another 5-6days which is too late. Very very frustrating. The correct delivery time should be stated on the website and if there is an issue I should have been made aware immediately! Just be aware that they are selling items they don’t have in stock.

July 4, 2023
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Reply from J.P. Opticians

Thank you for sharing your experience.

We were very sorry to read about the issues you faced with your order and the lack of communication you received July 2023. We would love the chance to set the record straight and let you know that this online store has recently been taken over by our family-run eyewear company. We have been dedicated to providing excellent customer care since 2004, and we are now bringing those same high standards and personal touch to this business. It is our goal to ensure no customer feels overlooked, and we would truly value the opportunity to restore your faith in our service. Please feel free to reach out to me directly at 0151 303 0066 so we can have a chat and see how we can assist you moving forward.

Kind regards
Jacky
Manager

Rated 5 out of 5 stars

Superb!

Superb service every time!!
Great prices, great service and delivery!!

May 5, 2023
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Reply from J.P. Opticians

Hi, Thank you for your feedback. We really appreciate your continued custom

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Rated 5 out of 5 stars

Competitive Service

The whole ordering experience was easy and comfortable.The updates on order were helpful,and product was exactly as described.
Price was very competitive with local Opticians

May 25, 2023
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Reply from J.P. Opticians

Hi, Thank you for your feedback, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

Very pleased with JP Opticians

Very pleased with JP Opticians. I’ve ordered several pairs of glasses and sunglasses and the service has always been excellent 👌

June 24, 2023
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Reply from J.P. Opticians

Hi, Thank you for your feedback. We really appreciate your continued custom.

Rated 5 out of 5 stars

Fourth time I have used J P Opticians…

Fourth time I have used J P Opticians and have to say a superb experience every time. Best opticians ever!!

May 20, 2023
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your glasses and your experience with us. We really appreciate your continued custom.

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Rated 5 out of 5 stars

I’m a bit picky with glasses

I’m a bit picky with glasses, but having tried the Superdry Kaliko’s on locally I bought them online at J P Opticians and couldn’t be happier.

May 1, 2023
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Reply from J.P. Opticians

Hi, Thank you for your feedback. We really appreciate your custom.

Rated 5 out of 5 stars

Always use JP for my glasses .

Always use JP for my glasses .. first class 👍🏼

June 5, 2023
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your purchase and your experience with us. 

Rated 5 out of 5 stars

Great!

Ordered some sunglasses from JP, took a little over a week to arrive to me as it had to be ordered from their supplier in Italy. Item was packaged very well and communications were excellent over email and phone. I would recommend this company definitely.

However, make sure to ring/email JP before placing an order to make sure the item is either in stock and ready for immediate dispatch, or if they need to order it from Italy (so you know roughly how long it will take for delivery) Thanks JP!

May 14, 2023
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Reply from J.P. Opticians

Hi, Thank you for your feedback, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

Amazing product

Amazing product, super fast delivery, great communication

April 20, 2023
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your purchase and your experience with us. 

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Rated 5 out of 5 stars

Pair of single vision Ray-Ban glasses

I bought a pair of single-vision Ray-Ban glasses that were ~60% cheaper from the high street shops. They arrived pretty fast (within two days) but came with a cosmetic defect. Then I got worried, but JP Optician's excellent customer service replaced them with a new pair quite quickly. Very happy with my purchase and the service. I will definitely use them again.

April 17, 2023
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Reply from J.P. Opticians

Hi, Thank you for your feedback, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

Absolutely amazing service,with genuine…

Absolutely amazing service,with genuine frames and lenses….was such a simple process that once I realised how trustworthy they were I ordered a second pair.

April 14, 2023
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your glasses and your experience with us. 

Rated 5 out of 5 stars

Really happy with my order

Really happy with my order. Price was a little cheaper than everywhere else which was what encouraged me to buy a pair of sunglasses online, something I'd never done. The sunglasses were perfect though and arrived within 3 days. Would definitely use them again.

April 21, 2023
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your feedback, we are glad you are happy with your purchase.

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