J.P. Opticians Reviews 688

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Top Class service. Did exactly what they promised and the reason why I used them again. I was looking for a specific Tom Ford frame. JPOpticians/Spex4less didn't have it in stock but said they cou... See more

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Rated 5 out of 5 stars

Ordered a pair of Gucci sunglasses 9 days ago, arrived today and I’m over the moon! Incredible product which was extremely well packaged and presented with all original Gucci authentications, case, cl... See more

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Rated 5 out of 5 stars

Brilliant opticians! I’ve lost count of how many pairs of sunglasses, varifocals and VDU glasses I’ve had reglazed by JP! Excellent quality reglazing, seamless delivery experience and great value for... See more

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Rated 5 out of 5 stars

I saw the Gucci frames online so knew what I wanted. A quick Google search showed the JP Opticians had them at a very reasonable cost. I placed the prescription order on Sunday and they glasses a... See more

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4.6

Excellent

TrustScore 4.5 out of 5

688 reviews

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Rated 5 out of 5 stars

First class service

Used this opticians online, was dubious at first to use such a service as prefer in person but I must say it was first class.
I had no problems with what I ordered and they arrived just as expected and great qaulity, im very happy and would recommend them going forwards.

March 11, 2023
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your purchase and your experience with us. 

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Rated 5 out of 5 stars

Brilliant online opticians

Glasses arrived in good time, exactly to order. The pair I chose were less than half the price of the high street, and had colour options not available on the high street. Please don’t have any hesitation about using JP Opticians, I have recommended them to friends already.

March 9, 2023
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Reply from J.P. Opticians

Hi, Thank you for your feedback, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

The best customer service and care I have ever experienced, a very professional company…

I have been using a different opticians for years but decided I needed a change. JD are pricier than I would like but you sure get great service. The optometrist DARSH is not only a polite, well spoken young man but he gave me so much valuable information - and even did a test to prove to me that the information he gave me was correct! Then I believe it was DECLAN that helped with my choice of frames, and he also told me things about my lenses that I never knew - even how he could help me save a few ££s! If this is how caring they are with their customers all the time then I will certainly keep going back, our sight is valuable and we need to take care of it so I am prepared to pay that bit extra. Thank you all at JD!

March 2, 2023
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Reply from J.P. Opticians

Hi Angela,

Thank you for your wonderful review, and please accept our apologies for the delay in responding. Although some time has passed since you shared this, we truly appreciate the detailed feedback about your experience with our team.

Your trust and willingness to choose us for something as important as your eye care means a great deal. Even though this reply is later than it should have been, your kind words are sincerely valued and remembered.

Rated 5 out of 5 stars

At last I have glasses that suit me

Delivered on time. Easy return and very prompt repayment. Excellent service.

March 3, 2023
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your experience with us.



Rated 5 out of 5 stars

Repeat customer

Have used J.P. Opticians multiple times - for normal sunglasses and presciption glasses and found them excellent every time. Very reasonable, communicate well and no issues!

March 8, 2023
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Reply from J.P. Opticians

Hi, Thank you for your feedback. We really appreciate your continued custom.

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Rated 5 out of 5 stars

Great company!

I recently ordered a pair of designer sunglasses at a great price. Order process was quick and easy, great communication and regular order updates from the company and delivery was faster than expected. I will definitely order again and would highly recommend

March 23, 2023
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your glasses and your experience with us.

Rated 5 out of 5 stars

Fabulous! Fast and efficient!

I’ve used this company several times and have to say they are fantastic. Customer service is excellent and goes above and beyond and they respond quickly to enquiries. They refunded me immediately when an item was discontinued but contacted me a few weeks later to say they’d acquired a similar frame in a different colour and asked if I’d be interested. I replied ‘yes please’ and they’ve been delivered this morning, just 3 days later, which is exceptional and in stark contrast to 2 other companies I’ve used when I’ve had to wait 6-8 weeks. They also honoured the discount offered with my original order, so whenever possible in future, this is the company I will be using. First Class!

March 15, 2023
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your glasses and your experience with us. We really appreciate your continued custom.

Rated 5 out of 5 stars

Excellent delivery service

I bought my daughter a pair of Gucci sunglasses and they arrived within 2 days (in time for her birthday), even though a 7-10 day delivery was estimated! Excellent service and my daughter LOVED the glasses!!

February 22, 2023
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Reply from J.P. Opticians

Hi, Thank you for your feedback, we are glad you are happy with your purchase.

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Rated 5 out of 5 stars

Amazing price & quick delivery!!

The whole ordering process was so straightforward including adding my prescription. Absolute bargain for such high end designer eyewear. Will definitely be ordering some sunglasses here next. Delivery was super quick too! :)

January 18, 2023
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your glasses and your experience with us.

Rated 5 out of 5 stars

Great online experience!

A great selection of glasses at a good price point. Super communication from John throughout. My glasses were delivered promptly. Highly recommend.

January 19, 2023
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Reply from J.P. Opticians

Hi, Thank you for your feedback, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

Tom Ford frames only.

Bought frames only online from jp opticians. Tom ford's at a very good price. If I'd bought the same frames from the states I'd have paid over three times what I paid jp. Staff via emails were very nice cordial and professional. Wouldn't hesitate to buy from again.

February 8, 2023
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your glasses and your experience with us.

Rated 5 out of 5 stars

Fast

Fast, and clean transaction. Price was great too!

January 20, 2023
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Reply from J.P. Opticians

Hi, Thank you for your feedback, we are glad you are happy with your purchase

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Rated 5 out of 5 stars

I ordered online and the glasses…

I ordered online and the glasses arrived within the mentioned timeframe. The opticians are really based in the UK and I had no difficulties with them. The frames were great value and less expensive than elsewhere. I am very pleased with the quality of the lenses. I would come back when I next need an update.

January 13, 2023
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your glasses and your experience with us.

Rated 5 out of 5 stars

I had an excellent experience ordering…

I had an excellent experience ordering glasses from JP Opticians. The online ordering process was easy and straightforward, and the glasses arrived quickly and in perfect condition. The frames were exactly as described, and the lenses were made to my exact prescription. The customer service was also top-notch, as any questions I had were promptly answered. Overall, I highly recommend JP Opticians for anyone in need of new glasses.

January 18, 2023
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Reply from J.P. Opticians

Hi Gurdeep,

Thank you for taking the time to leave your feedback, and please accept our apologies for the delay in responding. Although some time has passed since your review, we truly appreciate you sharing your experience with us.

Your support and kind comments mean a great deal, and we’re grateful you chose us. Even though this reply is later than it should have been, your feedback remains sincerely valued.

Rated 5 out of 5 stars

***** Wonderful company ordered 4 pairs…

Wonderful company ordered 4 pairs through them no hitches and arrived quickly. Will be getting my lenses replaced with them when I need too

November 11, 2022
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Reply from J.P. Opticians

Hi Nicola,

Thank you for your review, and apologies that it has taken us a while to reply. Even though your feedback was shared some time ago, we’re very grateful you took the time to write it.

Your comments are genuinely appreciated, and we truly value the trust you placed in us. Thank you again for your support.

Rated 5 out of 5 stars

Excellent Service

January 20, 2023
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Reply from J.P. Opticians

Hi Taneeka,

Thank you for taking the time to leave such thoughtful feedback, and apologies that it has taken us a while to respond. Even though your review was posted some time ago, we genuinely appreciate the recognition of our team’s care and professionalism.

We’re pleased to be back in business and continuing to support our customers. Your kind words are sincerely valued, and we’re grateful for the trust you placed in us.

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Rated 1 out of 5 stars

money taken but no product of email

Placed an online order and complete silence. Money has been taken from my account but no confirmation email. I have emailed several times but no replies!

January 15, 2023
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Reply from J.P. Opticians

Hi Sophie
You emailed us on 17th at 14.36 and we replied at 14.39.
You then replied to our email on 19th at 07.28 and we replied at 10.42
We did ask you to check spam for the confirmation email but as you replied to our email it's clear that you received that.
You ordered on 14th. We had to get them from the supplier in Italy and we are due to dispatch in the next couple of days complete with prescription lenses

Rated 5 out of 5 stars

don't look any further

I have been buying designer prescription glasses from JP Opticians for years and all I can say is don't look any further... great range, super quality, great prices and offers and the team at JP are so helpful and friendly. Just great.

January 19, 2023
Unprompted review
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Reply from J.P. Opticians

Thanks very much for taking the time to post the review. Your comments are really appreciated by all of us here.

Rated 5 out of 5 stars

I want happy with my current opticians…

I want happy with my current opticians so I ask for some advice on social media , thanks to Clare I was in and out of bought and paid for 2 pair of rayban
4 days later a pleasant call to say they were ready , hassle free , great advice , superb price 10/10

January 17, 2023
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Reply from J.P. Opticians

Hi Gary. It was a pleasure meeting you in the practice and we look forward to being of service in the future.

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