J&S Accessories Reviews 

Is it Policy now for J&S to sell helmets without a box, warranty tags etc ? If this is the case then all helmets sold should be advertised as shop soiled as they have been on display, tried on for fitment etc. I simply asked for the box and details and was told we don't keep the boxes and warranty is your receipt ?
Poor..very poor

Absolutely amazing shop in Braintree Charlotte was second to none a complete bonus to you on your staff roll exceeded expectations with knowledge customer care patience and efficiency will be using in the future for definite xxx

Visited their Nottingham branch. Was served be Carlos T who was knowledgeable, helpful, cheerful and patient. Great service, coming away with two helmets with which I am very pleased! Top marks to Carlos T!

Contacted J&S team asking about a price match on a jacket, they couldn't match the online price but did offer a substantial discount.
I decided the ability to try on before purchasing was worth the slightly higher price.
I can't fault the experience or the final price paid which was still much less expensive than all but one online seller

While over from Northern Ireland at ye start of March 26 I purchased a set of RST heated gloves. First time wearing them on 18th March and there was an issue with one of the batteries. I emailed the store & within one day I received a reply that they were sending me out a new battery & provided me with a tracking number. I have to say I’m impressed with their Customer Service!

Delivery was quick but missing item let them down. As a 1st time customer I am loathed to ever use them again.

J&S staff, in the shop, were super-helpful and non-judgemental. Faultless. All questions answered with honest answers. Their prices are as good as anywhere online, but you are there, trying them on. Brilliant place.

J&S online customer service was without fault. Exemplary in everyway. I had an issue with something I bought online (as the shop didn't have them), and they kept doing the best that was even possible to fix the situations. Which they did :D

Top tip to customers: Treat people nicely, and you will be treated nicely. Easy.

I couldn't ask for more from either of these departments of their business. Hence why I writing positive reviews.

They have a customer for life (hopefully it's a long one). And they'll probably take a chunk of my monthly pay, for the foreseeable future :D

I recently visited the J&S Accessories store in St Albans and unfortunately had a very disappointing experience.

Firstly, there was no clear signage indicating where the ladies’ motorcycle clothing was located. The store appeared to be approximately 95% dedicated to men’s clothing, with the women’s section extremely limited. The only brands available were BKS and Frank Thomas, with very little choice. If there was any Dainese available, it was just the occasional standalone jacket — there were no matching jacket and trouser combinations at all.

The women’s clothing was all bunched together on a single rail and looked like rejected or returned stock. It appeared old, tired, and as though it had been circulated around stores for some time. Much of it even looked dusty. In contrast, the men’s range was well presented, organised, and clearly prioritised.

When a staff member approached me to ask if I needed help, I explained I was looking for women’s gear. He responded by suggesting I could always try on the men’s clothing instead. When I asked whether he would say the same thing to male customers about trying women’s clothing, he joked that his colleague wears women’s clothing and proceeded to shout this comment across the shop. I found this unprofessional and uncomfortable.

I would not recommend visiting this store if you are looking for women’s motorcycle clothing due to:

Extremely limited availability
Very restricted brand choice
Poor presentation of women’s stock
No matching sets available
Unprofessional customer service

Overall, the experience felt dismissive towards female riders, and the lack of effort put into the women’s section was disappointing.

Appalling online customer service, item delivered damaged and late and online operative sent aggressive emails in response to my reasonable requests - avoid, avoid, avoid there are many better companies out there like Infinity.

Served by Rob G, really friendly guy, helped me pick out suitable riding trainers and they were £80 cheaper than other places I had been. He also helped me pick out all the right quad lock stuff for my bike.

I emailed J&S Accessories with the intention of relying on their advertised “Price Match Guarantee”, which states: “We won’t be beaten on price – we’ll match the prices of local and online competitors.”

I presented two items of clothing that satisfied all of the stated eligibility requirements of this guarantee. Despite this, J&S Accessories declined to match the competitor prices.

As a result, the guarantee was not honoured in circumstances where it reasonably should have applied. This calls into question whether the representation of a “Price Match Guarantee” accurately reflects the manner in which the policy is applied in practice, and whether it may be liable to mislead consumers as to their rights and expectations.

Bought trousers from Your J & S Accessories Ltd, but they were too small. The product page doesn’t mention they run small or are tight at the waist, and another customer review confirms this.
When I requested a return, the company refused to pay for return postage. As soon as I opened a PayPal dispute, the company blocked me from buying again, claiming I attempted fraud. PayPal covered the return postage and resolved the issue.
⚠️ Buyer warning:
Returns may be refused, even for legitimate issues.
Disputes may be mislabelled as fraud.
Check sizing carefully — their clothes may run small.

amazing customer service, really friendly staff made sure we got the perfect fit leathers and were very patient. i would recommend these to anyone.

Purchased a pair of boots from J&S, advertised as Brand New in Box. What I unfortunately received, was one boot that looks lightly worn and one that's new.
The used boot having a scuff to the toe that is through the leather. They were also supplied in an old Bike It box rather than their own box. Whilst not a huge issue, it shouldn't be advertised as new in box when it's ex display (i'd guess) and not in the original box.

Customer service was 'lacking' with pretty much a 'yeah we do that, just send them back' attitude.

I like J and S but I'm getting really fed up with their lack of customer service.

I couldn't fault them even if I tried. Absolutely stunning customer service, within an hour of my first email the entire situation and refund were sorted.

I see so many people who have had negative experiences in these reviews but the returns policy was clear and easy to follow. They were quick, polite and easy to talk to.

One of the best customer service experiences I've had to date. Will be using J&S Accessories in the future for any other items I need.

I bought a product here last month, before the 25th. On the 25th, when I went to install it, the product didn’t work. I notified the company with photos, videos, and proof from the workshop where I tested it as soon as it arrived, and it was confirmed that it didn’t work.

I contacted them and returned the product, but so far I haven’t been told when I will get my refund or given any clear solution. They reply to emails, but only to say they are “in contact with someone,” which doesn’t give me any confidence.

I do not recommend buying from this page. If a brand-new product arrives defective and they can’t even refund me, I don’t want to imagine what would happen if I ever needed to use the warranty. I’m sure they would come up with something to avoid covering the issue.

This is my first time buying from this website, and the experience has been really bad. Be very careful. Share this comment so it doesn’t happen to someone else.

I bought a heated pair of gloves 10 months ago, took them back as one wasn't working. They exchanged them for a new pair, no excuses or anything. Always use them, always will

I’ve been into the Nottingham store a few times, each time I have been there I’m always welcomed warmly. Most times I visit I have the pleasure of being served by bekki she is always very helpful, very friendly and very knowledgeable.

Been waiting for nearly two weeks communication for company is zero terrible service

Really helpful and impartial advice on purchasing my first decent helmet and bike security. Ended up with an Arai Debut and didn't feel pushed to spend more which makes for a much better experience. Rhys spent loads of time explaining things and was extremely helpful. I'd definitely go back and recommend J&S to others.