I booked and payed but had to book somewhere else
An hour after booking and paying for a room via Hotels.com at the JUFA HOTEL MARIA LANKOWIZ, in JUDENBURG, Austria, I was not able to enter the hotel because I had not received an email with the entry-code from them. None of the three phone numbers for help lines listed by the entrance answered. In the end I got hold of a helpline in Vienna where I was told that I could not access the hotel without the code from the email which their system had failed to send out. In the end I had to look for another hotel and so ended up paying for two rooms for the night.
October 27, 2025
Unprompted review