Julezsupply Reviews 307

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers report significant issues with refunds, with some waiting months or even over a year for their money back, often without clear communication or resolution. There are widespread complaints about orders not being shipped or received, with some consumers waiting extended periods for products that never arrive. Additionally, many people express dissatisfaction with customer service, describing it as unresponsive, unhelpful, and unsatisfactory in some instances. Some people were dissatisfied with payment issues, including billing discrepancies and challenges with subscription management. While some customers have received authentic and well-packaged products in the past, the overall sentiment regarding product delivery and quality is mixed, with many experiencing non-delivery or unfulfilled orders.

What people talk about most

Refund

Customers had negative experiences with refund. Many reviewers report significant delays, with some waiting... See more

Order

Users describe negative interactions with order, frequently reporting significant delays, with some waiting... See more

Product

People report ambiguous experiences with product. Many customers express significant frustration, citing... See more

Customer service

Reviewers express extreme dissatisfaction with customer service. Many report verbally abusive and rude... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report unauthorized charges,... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered a pair of Travis Scott Jordan 1 lows. After paying, shipping took like a month and a half before I got them. They were DS and 100% authentic. I haven't ordered since but was getting ready to... See more

Rated 4 out of 5 stars

Had a small issue with payment on a recent order, but support handled it quickly and professionally. My Jordan 1s arrived in perfect condition, and updates via WhatsApp kept me stress-free the whole t... See more

Rated 4 out of 5 stars

Shoes arrived just as described, authentic and well-packaged. Shipping took a bit long, but overall happy.

Rated 4 out of 5 stars

Snagged a pair of SB Dunks for way less than resale sites. Shoes were deadstock and authenticated with no issues. Shipping took a little longer than usual, but the deal made it totally worth it.


Company details

Written by the company

Curated sneaker marketplace providing limited & authentic pairs, in stock and ready to ship.


Contact info

3.4

Average

TrustScore 3.5 out of 5

307 reviews

5-star
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1-star

Replied to 4% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good people

Being completely honest, I didn’t have the experience I expected. The shoes I ordered were taking much longer than I had hoped. I’m glad their customer service is very responsive though; they were able to help me out. I ended up getting my issue fixed and were able to compensate me accordingly.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great Julez Team

Ordered a pair of Jordan 1 trophy room low. Ended up delayed but got in contact with their team. Very helpful and on top of concern. Order is now updated and on the way. Appreciate everything they’ve done and patience. They have the best lineup for rare kicks. Definitely recommend

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Best sneakers sellers

Juleszupply is the best place for all the New releases Sneakers Great Service Great prices and fast shipping i highly recommend buying from them and Subscribing to their membership definitely will be shopping a lot more

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased a pair of shoes

I recently purchased a pair of shoes, from Julez Supply. I must say I am incredibly impressed, by the quality of the product and the timely delivery of my order. The shoes fit perfectly. They exceeded my expectations in terms of appearance. I highly recommend Julez Supply for anyone looking for dependable footwear options!

February 24, 2024
Rated 5 out of 5 stars

Customer Service

I ordered some pair, i get 1 of those, got some troubles but the customer service hold me up, they solved and help me with the refund. I got a compensation for the issues.
I talked on call and them we´re really kind.

August 30, 2024
Rated 5 out of 5 stars

Ordered some shoes from drop week

Ordered some shoes from drop week and they didn’t came, but on the other side, Julez supply assistance team was very helpful and every thing ended up well, I got refunded and rewarded. It’s an enterprise that is in development but is doing a great job and what they can do to make the world of sneakers a world available to all.

October 19, 2024
Unprompted review
Rated 1 out of 5 stars

Beware of this scammy retail

This company lures customers with a $12 membership (per week) promising access to shoes at retail prices but it’s misleading. You cannot cancel the membership, and they keep charging fees. Refunds are limited and no orders go unfulfilled.

September 9, 2024
Rated 1 out of 5 stars

SCAM DETECTED!

SCAM DETECTED!
This company is a complete scam. They bribe you with the fact that for 12 dollars you buy a membership with them and once a week you can buy hot new shoes at retail prices. In reality, I think they work on a pyramid model, they take money from you to fulfill obligations to other customers. You can not cancel the membership yourself and every month it will be deducted from your account. They will say that you can cancel it yourself at any time, but this is a complete scam, there is no such option in the interface of their site. They fool you every time you ask for an upgrade. They say that they can only make a refund for one transaction per week. They will make up new stories every time you write to them. You will not receive your order and forget about your money for a while. You can search online for other reviews about them, until they complain about them. Everywhere is the same, the company is a scam. Stay away and remember that there is no free lunch.
They will continue to complain about honest reviews, and clean up comments on Facebook and Instagram.

September 9, 2024
Rated 5 out of 5 stars

Julez supply eccellente !!!

Julez supply , very professional site, limited and rare shoes at retail prices.. some shoes are shipped within a couple
Of weeks, others take a little longer but they arrive... the best thing about the site is that there is an excellent customer service, on whatsapp, this guy always answers always very punctual, kind and very very good!! Vote for this guy 10 and praise, Julez supply top! I recommend to all sneakerheads

October 9, 2024
Rated 5 out of 5 stars

Better than expected! For me personally, I had a great experience, got the grails I’ve wanted and just stayed patient on the shipping time.

I had seen a few reviews that were either “these guys are great” or the complete opposite. So I’m hoping my actual experience will help you if you are considering joining their subscription membership to cop sneakers weekly.
Intrigued (and skeptical!), I signed up for a one-week membership to test the waters. Here is how it works: I’m in Atlanta GA so for east coast people, 3:00pm est every Monday they have their drops. (Transparency heads-up- Be very prepared and know what you want as sizes and styles sell out very quickly in real time) However, they give you access to view what is going to drop on the sunday before drop day. This feature for me was a game-changer, allowing me to plan.

On that Monday, 3:00 on the dot, Shoes started selling out fast, (they are listed with dedicated sizes so you need to scroll to your specific size, not just the style) but I managed to snag my coveted pair the first time. (My next 2 purchases I will tell you I was about 5 min late and missed copping what I wanted. BUT here is where I think the value is. They guarantee every member a cop each week. They don’t guarantee the style, but you will never just walk away with an “L” and that is awesome. Checkout was smooth and secure, with email confirmations for purchase and shipment (DHL with tracking!).
I will say that you should be prepared to wait a little longer than typical shipping (at least from what i'm used to) as it took a bit longer to arrive than what i was expecting. So now, I just expect shipping to take a while and when a pair comes early, it’s a bonus. (They have WhatsApp support and consistently community which is also a nice bonus.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

JULEZ’S TEAM IS AMAZING

This company is the best. My friend recommended me this page on Instagram and when i see his prices and offers i decided bought one pair of Travis.

Next time, i think i will buy a new pair by paying the membership, it’s something i haven’t seen anywhere yet.

Julez’s team and the membership i think that is the best of this company. 10/10

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended ✨🫶🏻

I’m really happy with the shoes I ordered ✨ Everything is exactly as described. The quality of the shoes is excellent and the support team at Julez Supply is sooo helpful and friendly. They do an amazing job. I’ll definitely order again and can highly recommend them 🫶🏻

October 8, 2024
Unprompted review

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