Junction 17 Cars 

Sharks in suits.
Took deposit for car that did not exist. Shambles.

I purchased a Range Rover Sport Autobiography from Junction 17 Cars expecting a high-end luxury vehicle and a high standard of customer service. Unfortunately, from the very beginning, the vehicle has had serious issues.

The problems started with battery faults, then I discovered an exhaust sensor had not even been fitted correctly and was left hanging outside the exhaust after what appeared to be a failed attempt at removal. Soon after, the vehicle developed engine noise and began pouring out smoke.

The car has now been back to the garage 3 separate times for repairs, spending weeks there at a time. An independent garage report has since stated there are signs of a poor engine rebuild, and I have now been informed they cannot do anything further with the vehicle.

Communication from Junction 17 Cars and their aftercare team has been extremely poor throughout. Calls and emails go unanswered, and despite repeatedly asking for a replacement vehicle of similar value, they appear uninterested in resolving the matter and simply ignore me hoping I will give up.

I have now been without my vehicle for over 5 weeks and have had to make alternative arrangements just to get to work.

This whole experience has caused a huge amount of stress and anxiety and has seriously affected my health. I feel completely let down by a company that should be standing by its customers and taking responsibility for the vehicles it sells.

I also expect the response from Junction 17 Cars to be nothing more than empty words and apologies, as that has been my experience throughout this entire situation. Despite all the promises and reassurances, nothing meaningful has been done to properly resolve the matter or support me as a customer.

I would strongly advise anyone considering purchasing from Junction 17 Cars to think very carefully based on my experience.

Professional, and really helpful would definitely recommend.

The service was straightforward, simple and comfortable
Tom was kind and patient enough to explain everything to me
Going back and forth to get clarification on some question and best of all to get a good deal

Great experience from the guys at Rugby, Benny, Liv and Mike.

Made the whole experience a pleasure, nothing was too much trouble, very open and accommodating with good communication throughout.

This is the second vehicle my family have had from Junction 17 Cars, wouldn’t hesitate to buy another from them.

Friendly helpful people , noted a few minor faults I pointed out on the vehicle I eventually purchased and addressed then without qualm

Great range of cars, staff were more than happy to help and advise.
Buying a car from here was a very smooth process.
we will definitely be back for any other car purchase we require .
Thanks again for all your help I have a very happy husband with his mustang 🙂

The car was a nice car and I decided to buy it, I left a £500 deposit , when I returned home I realised I had made a mistake , when the finance company said they would not deal with them because of poor customer reviews in the past , so I called the same night some 3 hours after , there was no answer and the mail box was full , so I left a message on there site , no response , so I emailed them the next day , still no answer , so after 3 day I called and spoke to a very nice lady , who said a manager would have to talk to me , I told her I could not talk to anyone as I am at work and all they need to do is refund my £500, I then got a email saying they are looking into it and what action they are going to take over my deposit , I suggest thinking hard before doing business with this company , this review is made my Andrew Morris not Paula

Great experience used the SOR option fantastic service

I would like to warn people about the quality of workmanship that Junction 17 have in their Peterborough branch. I bought an XKR really nice car really happy to pick it up. It had an issue with the seats when I viewed the car where as they would not adjust and both seats were nearly horizontal. I agreed to buy the car if they could get seats fixed. The day I picked car up seats were in an upright position so sale went through. When I was a few miles down the rd I was sure there was an odd noise so I got out and looked under the car and found that the engine under tray was hanging off! Luckily there was a garage insight of where I stopped so limped into them so they could take a look. They managed to cable tie it up for me as it had been damaged beyond repair garage told me that whoever had worked on it last had not fastened up properly. I informed Junction 17 who said they would fix it. Before I managed to get back to them I found the passenger seat would only recline and not come back up. So this was added to be done by their garage. They did put a new under tray on but could not fix the seat they just disengaged it by pulling lever (pulling seat forward so access to back is gained) they then put chair fully back and rested seat against rear column this was in a semi upright position but not locked in with gearbox controlling incline( not sure it even safe to use like this) having lost faith with ability of their garage I asked for money back for service plan I had bought for three services, But they would not entertain this at all. If you are buying a car from this sale centre I would strongly recommend be be that you do not take out their service plan and indeed do not use their garage.

Amazing and professional services. Sold my car through Junction 17 and the whole process was good. They kept me updated very quickly.

ABSOLUTELY STEER WELL CLEAR OF THIS DEALER!!
Purchased a vehicle which developed multiple faults shortly after purchase, including warning lights, limp mode, and confirmed fault codes from an independent garage.

I exercised my right to reject the vehicle within 30 days under the Consumer Rights Act 2015 and returned the car to the dealer. Since then, the experience has been extremely frustrating.

There have been repeated delays, inconsistent information, and a lack of clear communication throughout. The vehicle was not inspected within the timeframe originally advised, and I have been left without both a car and the funds used to purchase it for a prolonged period.

I was also informed that an independent inspection had been arranged, however when I contacted the company directly, they had no record of any booking or enquiry.

Due to the lack of resolution and ongoing delays, I am now proceeding with a County Court claim to recover the funds.

Overall, this has been a very stressful and disappointing experience. I would strongly advise others to avoid completely.

I approached Junction 17 to sell my GT 86, being a sports car it needed to be sold in the right market, I tried selling locally and on Ebay but with no luck. I was sent the required paperwork which I signed and returned. I dropped my car off on Friday at 1pm by 5pm the car was reserved and by the following Tuesday the car was sold. The communication through the whole process was amazing keeping me informed at every stage and to sell it that quick was just remarkable.

I’ve used Junction 17 on a few occasions to sell my cars, using their brokerage system. On all occasions I’ve been exceptionally pleased with the service I have received and also the return (financial). Jamie, who works within the brokerage department has always been brilliant throughout and has always kept me updated with progress. I wouldn’t hesitate in recommending this service to anyone.

Good service, very helpful and always were able to answer my questions about the cars and service history.
Definitely would buy a car from them again!

Literally never write bad reviews however be very careful taking the service package.
Pressured into getting this (For nearly £1k extra!) even though I live in Leeds and didn't want it. Promised there would be a garage opening in York that i'd be able to take it to which doesn't actually exist. Told its 2 services a year as a BMW needs to be well looked after. It's actually just 1 major service and 2 minor services across the entire 36 month package.
Now won't offer a refund or any help other than.. get the car to Peterbrough.
Oh, and that do I have that conversation written down or recorded, because its a salesman thats told you that... Sorry, so i should expect to be lied to by your salesmen!?. Bonkers.
Seem very helpful and nice when selling you a car but after sales package and care a joke.
Won't be buying from these guys again.

Absolutely shocking experience with Junction 17 Cars.

Within a week of buying the car, an engine warning light came on. I reported it straight away and was told by their Rugby branch it “just needed resetting.” No proper investigation, no real fix just a quick reset to brush it off.

Unsurprisingly, the same fault has now come back a few months later, proving the issue was never dealt with properly in the first place.

Now they’re refusing to take responsibility and trying to hide behind the warranty company, which has rejected the claim. This is completely unacceptable the fault was reported immediately after purchase, so it should have been properly diagnosed and fixed by them at the time.

To make things worse, I was told to take the car to a garage for repair, only for them to then refuse the work. Total waste of time and completely unprofessional.

I live over 3 hours away from them, and I’ve now been left without a car for almost a week, which I rely on for work. The lack of care or urgency from their side is unbelievable.

It genuinely feels like I’ve been fobbed off just long enough for them to avoid their responsibility. Once they’ve got your money, you’re on your own.

No accountability, no proper aftercare, and no interest in resolving the issue.

Sold my car through J17 and experience was good, Jamie supported me through out, with good/clear comms, it was all I needed to confirm I was with the right people, car sold quickly - well done and thanks

Took my deposit, and then offered me embarrassment money for my car trading in. Didn’t have the decency to come back to answer my Questions. Top dollar retail money for the car they were selling to me, however bottom dollar for my car. Please avoid people!!!!

Amazing service. Friendly staff and manager.
Thank you to Brad and James. For helping us get amazing deal on a Porche Cayenne 3.0L. Been able to give a personnel approach and guide us clearly though the paperwork explaining everything throughly.
Big Shout out to Liam in Vaulting. Sparkling job.
Brilliant team. Well worth a visit.
Many thanks
Kada and Liz