juno.co.uk Reviews 

53,600
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,864 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive very quickly, often by the next day, and are exceptionally well packaged to protect items during transit. People also deeply appreciate the broad selection of music available and find the website ordering process to be entirely straightforward and efficient. Some reviewers were not happy with occasional delivery delays, missed drop-offs, or specific tracking problems experienced with third-party courier services. A few consumers also noted minor transit flaws, such as slight packaging damage or occasional product defects affecting their musical purchases.

What people talk about most

Delivery service

Consumers find delivery service to be consistently fast, with many reporting that orders arrive the next day... See more

Product

Customers report deep satisfaction with the product range and quality, praising the vast selection of music... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick delivery, excellent... See more

Order

Reviewers mention positive feedback about order processes, highlighting that placing items is straightforward... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items such as vinyl records... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always enjoy buying from JUNO. You can nab a bargain and/or a rarity quite often as well as new releases which more often than not arrive on or slightly before the release date. Always well packed and... See more

Rated 5 out of 5 stars

Ordered 2 vinyl albums from Juno which arrived next day. One album had a dent which caused loud clicking on track 3 of side 1. Raised this with their Customer Support team who responded right away ask... See more

Rated 5 out of 5 stars

I ordered 2 items from Juno and one turned out to be faulty (not Juno's fault - it was an internal error with a pedal that caused some glitchy behaviour). Charlie was very helpful and organised a cour... See more

Rated 5 out of 5 stars

Returning customer. Have been shopping at Juno for years and have been very pleased with the experience. Quick dispatch and decent prices. More importingly, when things go wrong, they sort them. Recom... See more


Company details

  1. Music Store

Information provided by various external sources

Juno is one of the world’s largest and most highly regarded online vinyl music and equipment retailers. Founded in 1997, we are committed to offering the broadest range of music and equipment with the highest standards of service, to more than 300,000 customers in over 160 countries. All orders received before 5pm are dispatched the same day and our customer service telephone lines are open 10am - 6pm Monday - Saturday, and outside working hours we guarantee an email response to customer enquiries made via our website within 24 hours.


Contact info

4.9

Excellent

TrustScore 5 out of 5

54K reviews

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4.9

All reviews

(53,600)

3,630 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent Service.....

Website very easy to use and order the item, very good price and p&p, good service all round and excellent dispatch and delivered next day. Very happy and would use again.
Thank you.

June 13, 2026
juno.co.uk logo

Reply from juno.co.uk

Hi Keith, thank you for your purchase and taking the time to leave a review about your experience. Best Regards Juno

Rated 5 out of 5 stars

Juno have a wide variety of top class…

Juno have a wide variety of top class music at very affordable prices.My latest purchase was delivered a mere day after I ordered it,in bulletproof packaging.I would definitely recommend,and would buy from Juno again,very happy customer.

June 10, 2026
Rated 5 out of 5 stars

Superb service…

As has always been my experience with Juno the records came super quick and were excellently packaged to ward off some of those heavy handed issues posties!

June 12, 2026
Rated 5 out of 5 stars

Cannot fault this company.

Cannot fault this company.
Record ordered Friday at 2.00pm
Delivered Saturday 1.30pm.
Also at best price I could find anywhere
Even including delivery.
Will now be my first choice for albums.

June 12, 2026
Rated 5 out of 5 stars

Don't break records at the sumo, head over to Juno

This was the first order I'd place with Juno. I easily found the item I wanted on their website at a competitive price, and the ordering process was straightforward. Following the order, I was kept informed of progress from dispatch through to delivery. The item was very well packaged for transit and arrived undamaged and on time. I would recommend Juno to others for their record needs.

June 1, 2026

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