Returning customer. Have been shopping at Juno for years and have been very pleased with the experience. Quick dispatch and decent prices. More importingly, when things go wrong, they sort them. Recom... See more
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Always enjoy buying from JUNO. You can nab a bargain and/or a rarity quite often as well as new releases which more often than not arrive on or slightly before the release date. Always well packed and... See more
Ordered 2 vinyl albums from Juno which arrived next day. One album had a dent which caused loud clicking on track 3 of side 1. Raised this with their Customer Support team who responded right away ask... See more
I have purchased multiple times from Juno. They are an excellent online retailer. All my vinyl orders are very well packaged, dispatched as soon as they are in stock and arrive safely in perfect... See more
Company details
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Juno is one of the world’s largest and most highly regarded online vinyl music and equipment retailers. Founded in 1997, we are committed to offering the broadest range of music and equipment with the highest standards of service, to more than 300,000 customers in over 160 countries. All orders received before 5pm are dispatched the same day and our customer service telephone lines are open 10am - 6pm Monday - Saturday, and outside working hours we guarantee an email response to customer enquiries made via our website within 24 hours.
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4.9
Excellent
54K reviews
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Quick and simple easy from ordering to…
Quick and simple easy from ordering to receiving order
June 14, 2026
Always very fast and efficient service
June 12, 2026
Using Royal Mail instead of other delivery companies.
Packing was great,price was competitive and using royal mail instead of other delivery services made the difference.
June 14, 2026
As a regular Juno customer
As a regular Juno customer, I find their service is top notch...
June 13, 2026
perfect!
perfect! my first time buying from juno records so was worried but everything went perfect, arrived just as expected and super fast. will definitely be using juno in the future
June 13, 2026
As always Juno are my go to for vinyl
As always Juno are my go to for vinyl, unmatched for service. The delivery is by Royal Mail and is super fast . Just brilliant.
June 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Horrible site, failed to oblige by "contract"
So I pre-ordered 2 items a couple of months ago. I chose Canadian currency because I'm in Canada. My total was in Canadian funds.
When both items were shipped [separately], I was finally billed to my credit card. I noticed I was paying roughly 33% more than my original order and was billed in GBP.
By this time, the GBP was strong than the CAD.
When asked why was I billed in GBP, they say it is a law in the UK. And yet I have shopped online elsewhere in the UK and you can choose between GBP, USD and the Euro to be charged at.
In effect, they broke a contact between me and them. If I had any outstanding orders I would of cancelled them.
They bill shipping by the item even if you order 2 or more items together.
As for the web site, you search for something and it seems to search everywhere.
June 10, 2026
Unprompted review
Reply from juno.co.uk
Dear Ed, I am sorry you are unhappy with your purchase experience. Our Pre Order terms and conditions are clear in that each order is created and sent independently when the stock is received. Whist you paid in Canadian currency, this is converted to GBP at the current exchange rate as we are a company in the UK and bill in that currency. Unfortunately the exchange rate had increased which is out of our control, and it is unfortunate that this did not go in your favor on this occasion, but if it was the other way around and the exchange rate had gone down, the charge would have gone down. Best Regards Juno
Ilet you know after I play them a lot…
Ilet you know after I play them a lot to listen to.
June 13, 2026
Excellent Service.....
Website very easy to use and order the item, very good price and p&p, good service all round and excellent dispatch and delivered next day. Very happy and would use again.
Thank you.
June 13, 2026
Reply from juno.co.uk
Hi Keith, thank you for your purchase and taking the time to leave a review about your experience. Best Regards Juno
3rd time using and once again delivered…
3rd time using and once again delivered with flying colours 😊😊
June 9, 2026
quick delivery and great products
June 12, 2026
Juno’s service is the gold standard for…
Juno’s service is the gold standard for an online retailer. Delivery is super fast and on the one occasion I had an issue it was resolved within an hour or two. I would highly recommend them to anyone.
June 12, 2026
Order was delivered within one day
Order was delivered within one day, everything was package very well and, I have a great taste in music.
June 10, 2026
Absolutely amazing service from Juno…
Absolutely amazing service from Juno every single time. Best customer service and a very fair customer policy. I wouldn’t use anyone else for DJ tech, music equipment and records. ⭐️⭐️⭐️⭐️⭐️
June 12, 2026
Superb service as usual
June 12, 2026
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