just-eat.ch Reviews 

I oder my meal and pay online. After 3 mints the call me and said that they cannot deliver the oder. You have to come and take your oder.or you can call the restaurant to cancel your order they gone pay your money back. I call them 5 time and also the same number who called me no one answer the phone. No money back No meal. So don't oder from this restaurant 😡

alles gut perfeckt

App top, suivi des commandes en temps réel.

Don't send me a discount code if you do not include that there is a minimum amount, you have the obligation to be transparent. Just do it.

Everything is going good and saves money and time for lieferung

just avoid, terrible service. already waited for 28 mins, no idea when they deliver my food. It says I have to wait for 1 more hour.

If you place an order with Just-Eat that you will pick up at the restaurant, Just-Eat does not tell you when the restaurant cannot fulfil the order at the time requested. Instead, they respond by confirming the time you requested even when the restaurant reports to Just-Eat that it cannot meet the request. So you arrive at the restaurant expecting your meal to be ready and then have to wait. In my case, the restaurant had reported to Just-Eat that it needed 40 extra minutes, but Just-Eat sent me a message confirming the time I requested. And when I complained to Just-Eat, they said only that restaurants are sometimes busy. No apologies from them.

the estimation of the time of arrival of the food is just a joke. this estimation changes so many times. In the end they just deliver the food whenever fits them best. I waited over an hour longer than estimated. This was the last time I ordered with JUST EAT.

“Extremely disappointed with Just Eat’s service: late delivery, poor customer support, and unaddressed issues despite multiple attempts to contact.”

Dear [Eat.ch Customer Service],

I wanted to provide feedback on a recent food delivery experience I had through your platform. I ordered food from a restaurant via the system web page (not through the app), and unfortunately, there was an issue with the delivery process.

The system automatically assigned the restaurant's address as the delivery location since delivery to my address was unavailable. Consequently, the delivery guy arrived at the restaurant, called me to come down and pick up the food, which took approximately 40 minutes.

This experience left me surprised and frustrated. It's clear that there was a lack of common sense and proactive communication on the delivery guy's part. Despite paying tips and service charges, I had to go through the inconvenience of picking up the food myself.

Additionally, there was a language barrier with the delivery guy, and I couldn't find any customer service contact details for immediate assistance. The situation escalated when the delivery was marked as delivered, but the food hadn't reached me.

Eventually, the shopkeeper agreed to deliver the food to me, for which I am grateful. However, I believe there's room for improvement in your delivery process. I understand the challenges in this job, but proactive communication and quick resolutions are essential.

I hope this feedback helps in enhancing your service quality and customer experience.

Thank you for your attention to this matter.

Sincerely,

Times change and so do I, maybe I could miss them?

Awful service.
The food provided was firstly just left on my doorstep without any notification.
Secondly the quality was terrible to be honest. The worst I have ever received from a delivery service. The chicken was undercooked and drenched in sauce to the point I couldn't even hold it. Finally (and the worst bit about it) was the lack of responses to my complaints. Which escalated for over a week. To then be told they couldn't help by a so called team leader. A total shambles from A to Z. I will never go near them again and would advise others not to as well. A complete shambles.

rubbish food came cold plus delivery charges goes up like use to pay 1.99 now 2.49 plus wait more then 1 hour

Es war super lecker

The WORST company for takeout/delivery service.

My partner and I have seen such a drastic change in this company over the last few months. On 3 separate occasions we have now ordered from different restaurants and not had our food arrive. When contacting the restaurants, we have had the same response from all 3, telling us “as you ordered through just eat and it being a third party, we are unable to do anything I’m afraid”. Not that the restaurants were much help themselves, but understandably they could not help us. We then try to get in touch with customer services from just eat, which in itself is a task on its own. When finally getting on to a live chat and speaking to someone about this problem, finally thinking we was either going to get our orders or refunds, we then got disconnected from the chat and since been unable to re enter the chat. This is absolutely DISGUSTING, the company has turned into a robbing, scamming organisation that does not want to help if or when there is an issue. The only time this company has any care or interest with their custom, is when you’re ordering and they are taking your money. I will NEVER order from here again!

It wad great good and the driver was quickly, i forgot my redbull and he cane again to bring it it to me. Nice service

Eat cancelled our reservation with absolutely no information and didn't respond to an email.

Delivery not came and no one call to phone and door bell

I o gtfj druibv