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JustAnswer Reviews 

139,778
•
TrustScore 4.5 out of 5

4.6

Information Service
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Review summary

Created with AI, based on recent reviews

Looking at 35,546 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's exceptional expertise, helpfulness, and genuine patience, often providing valuable advice and thorough, clear explanations. Many people appreciate the highly efficient service and remarkably quick response times, which contribute to an overall process that is stress-free, easy to navigate, and very enlightening. However, some customers also noted experiencing unexpectedly long waiting times for answers or to connect with an expert. A few other people also felt that certain interactions were unhelpful, mentioning instances where staff did not provide adequate solutions or clear explanations for their specific concerns.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, patience, and helpfulness.... See more

Customer service

People report positive experiences with customer service, often praising the helpfulness and kindness of... See more

Service

Reviewers mention positive feedback about service, highlighting helpful, efficient, and friendly interactions... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting quick and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, describing it as painless, fast, and stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr Sara bacsically help relieve my worry, I just wanted to confirm that I was doing the right thing as my little dogs injury was not life threatening, but his paw does hurt. Gave me good advice as I a... See more

Rated 5 out of 5 stars

Experts (2 different attorneys) were both well versed on Maryland law (I'm in MO) and were very helpful and I was contacted quickly. this is a complex issue and i may have more Questions but so far Js... See more

Rated 5 out of 5 stars

No nonsense questions to justify stupid jobs. Very intelligent and humane doctor whom we wish we had as our in person doctor. Bless Dr. Lewis!

Rated 5 out of 5 stars

Mr. Bradley explained so much about probate and administrative procedures for both the US and Haiti. This process was stress free and very enlightening. Thank you so much

Company details

  1. #10 of 31 best companies in Information Service

Written by the company

JustAnswer is the world's largest Expert marketplace. Get 24/7 access to help from thousands of verified professionals, where and when you need it. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other vetted Experts for real-time, personalized assistance and answers, 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Please Contact Us With Questions

Written by the company

If for any reason you’re not satisfied, our Customer Care team is ready to help 24/7. Please contact us directly at SupportTP@justanswer.com or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

140K reviews

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Asks customers to review

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4.6

All reviews

(139,778)

32,978 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good experience.

The military lawyer gave me a couple of suggestions that I was not aware of and I appreciate the time he spent with me.

July 29, 2026
Rated 1 out of 5 stars

A money making scam

A money making scam! They advertise you can ask questions for £1.00 but you sign up for membership at £32.00 a month without knowing. Apparently it is in their terms but who reads those?! It's not clear when you ask your question you have to sign up for membership!

May 20, 2026
Unprompted review
JustAnswer logo

Reply from JustAnswer

Hello Jeff,

Thank you for reaching out and sharing your concern. I understand the unexpected membership charge was not what you expected.

We have refunded the charge. Please allow 3–5 business days for the amount to post back to your account.

If anything else comes up, please reach out through my contact information below.


Regards,
Bella
JustAnswer Customer Care
BellaIS@justanswer.com | 1-800-805-5962

Rated 5 out of 5 stars

Dr Ivana was very comprehensive

Dr Ivana was very comprehensive in her explanation and answering my questions. I've never had such a thorough and detailed explanation given to me before and I am very grateful. It greatly eased my worry regarding my puppy's condition.

July 29, 2026
Rated 5 out of 5 stars

Sign in problems!

I have been battling a problem for 4 days, and Michael was able to fix everything for me so quickly, kindly, and very efficiently!!!
He is wonderful and I appreciate him and all he did! Thank you Michael!

July 29, 2026

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