Justaudivw Reviews 

125
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and sales team for being remarkably friendly, highly knowledgeable, and exceptionally approachable throughout the entire vehicle buying journey. People consistently note that both the purchasing process and ongoing maintenance services are managed very smoothly, supported by clear communication and welcoming reception areas. Some reviewers were not happy with serious mechanical issues and unexpected vehicle faults that unexpectedly appeared right after taking delivery of their cars. A few individuals also shared deep frustrations regarding inadequate support, poor communication, and facing major difficulties when requesting necessary repairs from the garage.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as exceptionally helpful, approachable, and... See more

Service

Reviewers mention positive feedback about service, noting it is first class, efficient, and reliable from... See more

Product

Customers consistently note ambiguous experiences with product, as feedback is deeply divided. Many reviewers... See more

Customer service

Consumers find customer service to be positive and highlight the helpful, responsive, and easy-to-deal-with... See more

User experience

Users describe positive interactions with user experience, highlighting smooth and easy processes from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just part exchanged our Motorhome for a another one & we were very pleased with the whole experience from start finish. Everyone we met or spoke to were friendly Connor was very approachab... See more

Rated 5 out of 5 stars

Fantastic service once again !!! From initial phone call to reception …. always helpful , cheerful, friendly and informative . Last weeks call was a late afternoon emergency and a technician came... See more

Rated 5 out of 5 stars

We were only passively looking to change our vehicle, but from the moment Steve showed us around the car we were hooked. His very easy going style, with no pressure, whilst also being very well info... See more

Company replied

Rated 5 out of 5 stars

We were looking for a panel van type motor home. My wife found one on autotrader at JustAudiVw and the price was very good for the year and milage. We live quite a way from Lincoln but the trek was wo... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

125 reviews

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4.6

All reviews

(125)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

This is the third car my wife and I…

This is the third car my wife and I have bought from Just Audi.
As a natural cynic, I question everything and trust very few.
However, we keep going back to Chris and Just Audi because we do trust them.

September 28, 2024
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Reply from Justaudivw

Thank you for your kind words and hope to see you again for your next vehicle.

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Rated 5 out of 5 stars

Great service

Lots of great communication during the sale and part exchange process. Excellent service and we are extremely pleased with our purchase.

September 21, 2024
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Reply from Justaudivw

Pleased to hear you have had a good experience. Thank you for the business.

Rated 5 out of 5 stars

Absolutely perfect

Our family have purchased many cars through Just Audi and it’s always been an absolute pleasure

Chris has always been absolutely amazing and truly goes above and beyond.
Many thanks Chris

All the team are polite,helpful,honest and there to listen to your requirements

Our last purchase was a Mercedes SLK a few weeks ago and it’s perfect soo happy

It’s a great feeling to drive away knowing that the car has been thoroughly checked

Never had a problem with after service in fact any slight query has always been dealt with immediately nothing is too much trouble for them

August 23, 2024
Unprompted review
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Reply from Justaudivw

Really glad you are enjoying your new vehicle, thank you again for your loyal custom.

Rated 5 out of 5 stars

Trade in & purchase at Just Audi Lincoln

We have previously purchased a car from Just Audi Lincoln in 2019 and we're impressed then so was already hopeful with this purchase September 2024.

Nathan the Floor Manager dealt with us from query to key collection and was 10/10 excellence. At no point was there any pressure to buy, he gave very honest feedback to our questions, he was friendly, polite and an absolute pleasure to work with. I have nothing negative or constructive to say about the experience with him and I am very grateful for the time and professionalism he gave us. Thank you so much!

September 13, 2024
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Reply from Justaudivw

Thank you for your purchase and enjoy the new vehicle.

Rated 5 out of 5 stars

From the very first phone call

From the very first phone call, to driving off in our new car, our buying experience couldn't have been any better. Martyn and Conner were friendly, knowledgeable and are a credit to the company. We didn't experience any 'hard sell' quite often used with car sellers. We were left to make our minds up but also had the option to discuss queries that we had. 100% recommend buying a car from Just Audi VW.

September 12, 2024
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Reply from Justaudivw

Thank you for the kind words and we look forward to seeing you on your next purchase.

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Rated 5 out of 5 stars

Always a great experience at Just Audi

Always a great experience at Just Audi. I dealt with Cameron who went above and beyond to ensure that the whole experience went smoothly . All of the people who I have met have been honest and polite. Always very helpful. 5 stars really isn't enough to rate the company.

August 30, 2024
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Reply from Justaudivw

Really nice to hear of your good experience, we hope to see you again in the future.

Rated 5 out of 5 stars

Hi I would just like to say that I’m…

Hi I would just like to say that I’m loving my new car thank you it was the best thing I ever did just would like to say thank you to Tom who was amazing on the day I purchased my car from start to finish they was so welcoming thank you again keep up the good work.

August 17, 2024
Unprompted review
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Reply from Justaudivw

Great to hear of your good experience and thank you for your business.

Rated 5 out of 5 stars

One of the BEST

One of the BEST! Just purchased an A8 from these guys and i can honestly say its been my best experience ever with buying a vehicle. These guys go further than above and beyond. i have purchased many vehicles in my time, mainly Jaguar and Mercedes dealerships, i have never received this excellent service. Service unfortunately that's difficult to find these days. If you are looking to purchase a vehicle from these guys, don't hesitate, you wont be disappointed. Thanks guys and thank you Sam. Car arrived on time and Andy was also a great guy, very polite, and respectful. Nothing was ever to much trouble, i had a few personal issues at this time and they fully understood my position.

July 25, 2024
Unprompted review
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Reply from Justaudivw

Many thanks for your kind words.

Rated 1 out of 5 stars

on the way to look at a car I was…

on the way to look at a car I was called to be told they have sold it to someone else! disgrace.

Don't listen to the tosh reply! I have email proof. They are only trying to make it sound like it was my problem. Never deal with audi lincoln!

July 7, 2024
Unprompted review
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Reply from Justaudivw

Thanks for your feedback. Apologies that the vehicle you were interested in was sold whilst you were on your way to view it, I understand that this can be very frustrating. I have spoken to the salesman involved and understand that he contacted you as soon as the business opened on the Sunday morning to inform you but you had already set off. We will actively try to find you an alternative vehicle and contact you when we get one. I am sorry for any inconvenience this may have caused.

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Rated 5 out of 5 stars

These guys are brilliant

These guys are brilliant. Very genuine and helpful team. I had a puncture at the worst possible time of day for me, late afternoon as I was just about to start the school run and Dad's taxi to clubs etc. I was just about to panic. I managed to get the car to their showroom. I explained the predicament. It was almost home time for them as well, but they could see the issue I was facing. They stopped what they were doing, got the tyre repaired in a flash and I was back on the road. I dealt with Steve in their Servicing Department, to whom I'm extremely grateful. Great job, Guys! Well done!

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Only place to go for a car! 5*

The Service at Just Audi is first class, from reception staff, sales, through to service, everyone excels at what they do and gives the customer a super experience. We dealt with Alex Roberts on the sales team from part exchanging our own car and purchasing a new one all through him, the service was excellent and a very friendly and professional individual who made the whole process smooth and easy. Couldn’t recommend JustAudi VW enough and will always continue to purchase a car through them! 5*!

May 29, 2024
Unprompted review
Rated 1 out of 5 stars

Had 2 cars from this place £20k each…

Had 2 cars from this place £20k each both ended up having major issues, think the mechanic has hearing issues aswell, 1 got returned the other I had to trade in elsewhere

June 2, 2023
Unprompted review
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Reply from Justaudivw

Hi thank you for your feedback. We sincerely apologize for the issues you've experienced with the vehicles purchased from our dealership. Your feedback is very important to us, and we are committed to ensuring our customers are satisfied with their purchases. If you could provide us with more details about the vehicles you purchased and issues you encountered, we will do our best to address your concerns. I'm sorry that your experience did not meet your expectations. Thank you. Brad - 01522 246777

Rated 5 out of 5 stars

Highly Recommended Car Dealers

I recently purchased a Mercedes SLK from Just Audi VW, and I couldn’t be happier with the entire process. From start to finish, they (Chris) provided exceptional, no pressure service and was friendly and approachable. Nothing was rushed, or too much trouble. I would highly recommend them.

April 13, 2024
Unprompted review
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Rated 5 out of 5 stars

This is the first time we have used…

This is the first time we have used Just Audi VW having decided to try them after reading the excellent customers’ reviews; we are not disappointed.
The 8 year old Audi Q7 was as described with 90,000 miles on the clock. There was wear and tear we were expecting and possibly less. There was no attempt to hide or embellish anything about the car. There was complete honesty about the car being bought at auction and that it was a grade 3/C the lowest grade they will buy. We were told that anything that needed doing to the car to bring it up to a their high standard would be done including a full service, MOT etc. We were given a copy of the invoice detailing all of the work done when we went to collect it. A total of £1,762. 58 was spent by Just Audi.
The car came with an RAC 3 month warranty and when a month after our purchase we found the front 12v socket didn’t work I thought it would be covered. Sam, the sales person who dealt with us had asked us to contact him should anything go wrong, so we did. As we live in York he suggested we take it to an RAC garage near to us and he found one for us. The garage found, that unfortunately, the socket had been damaged by a previous owner having lodged a coin inside the socket and the fuse had blown and the socket was no longer serviceable. As it was not a fault but an accident, the warranty did not cover the repair costs. I called Just Audi and without hesitation they agreed to pay the York garage’s invoice on our behalf £104.62
We love driving the Q7 and delighted with the service from Just Audi. They will be our first port of call when looking for another car. We highly recommend them because they do what they say and keep promises.
Graham and Erica Rollason

March 21, 2024
Unprompted review
Rated 2 out of 5 stars

Disappointed

Bit disappointed with the astra we bought in 2022 had a couple of expensive repairs nox sensor and now adblue nightmare

March 18, 2024
Unprompted review
Rated 1 out of 5 stars

Dishonest and deceitful.

They adv. a Land cruiser as good order but failed to show pictures of gross damage to the rear of the car, which had Dog-chewing all over! Blamed it on Ebay's picture featuring. Also, a check on the S/H showed multiple and unusual, Major warranty work, signifying abuse by the previous owner. They lie and prevaricate, but quick to get your deposit. A total avoid if you want a straight motor and honesty! Chris dealt with my attempted sale.

January 5, 2024
Unprompted review
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Reply from Justaudivw

Good afternoon and thank you for your review. We pride ourselves on our honesty and integrity and try never to mislead or mis describe. I am very disappointed to read your review and your experience. My understanding is that you rang initially at the end of our business day and left a deposit on the vehicle subject to travelling over to the dealership to see it in person. You asked the salesman for a full description of the vehicle which he advised he would do once it was daylight. He then called you back with a detailed description of the vehicle, warts and all, even advising that it probably wasn't the right vehicle for you and offering to refund your deposit in full without question or argument or having wasted any of your time having to travel to our dealership, I fail to see where we have been dishonest and deceitful. All of the pictures were also sent to you by our salesman as part of his description and they were also live both on our website and Autotrader, Ebay unfortunately do list fewer photos than the other bigger sites. I am sorry that this wasn't the vehicle for you and I wish you well in your search for another.

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Rated 5 out of 5 stars

Professional and polite

Just Audi have serviced my a6 from new over the last 4 years. Steve and the service team are always helpful and understanding. Nothing is ever a silly question .

I recently decided to change for a q5 they had in stock.

Tom cotton was exceptional. Not pushy , polite and professional . Offered a great part ex and made everything easy .

Thank you .

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Great value-for-money customer experience.

I have been buying and having my car serviced by Just Audi VW more than 10 years now.
I recently visited Just Audi VW to solicit advice on a critical “observation” that was noted by a third-party company and had been quoted just under a grand (car was under a service plan with the third-party company). Within 30 minutes of arriving my car had been inspected and Just Audi service team findings was that there was nothing needed to be done; the car was just fine.
By simply doing things the right way, both the sales and service teams provide a first class and excellent customer experience. Nothing is ever too much trouble for the team whether you’re just popping in to get some advice, a service, a light bulb changed, or purchasing a new car.
I am grateful to Steve and the service team for all their efforts throughout time we have been dealing with Just Audi and would highly recommend them to family, friends, and anyone out there looking for a great value-for-money customer experience.

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

Reccomend without a doubt

We just purchased a perfect gift a 'pink fiat' for our daughter her first car. Alex was our point of contact and was absoloutly brilliant from first point of contact. We had to travel a round trip of 950 miles to pick up the car and the level of service from Alex was outstanding. Very pleased and would certainly reccomend this place without a doubt.

September 30, 2023
Unprompted review

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