Terrible website. They have opened an account without my permission and taken money from me. I know I have not set this payment up as I have not received a product and the information is linked to my... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
terrible store. please pay attention, do not enter into a VIP partnership! You get credits and must redeem them. Payout ? no chance. the clothes are unfortunately also anything but great... See more
Company replied
I'm really Happy with JustFab onlineshop, all clothes are very high quality, perfect packaged and quick delivered... I recommend it to everyone because I am very satisfied, it is possible to find... See more
Company replied
The Material ist rough on skin ,ist not well glued, the earings came deffected and the shoe size doesnt Match. Awfull experience .
Company replied
Company details
Information provided by various external sources
Es ist kein Geheimnis, dass Frauen gerne verwöhnt werden und es lieben FABelhaft auszusehen. JustFab bietet Dir Zugang zu Style Experten und zu den angesagtesten Trends für Schuhe, Handtaschen, Jeans und Schmuck, um für Dich ein unvergessliches Einkaufserlebnis zu schaffen. Jeden Monat werden unsere Fashion Profis Dir eine auf Dich zugeschnittene Auswahl der trendigsten Schuhe, Handtaschen und Jeans per E-Mail zusenden - eigens für Dich ausgewählt.
Contact info
Schlesische Str. 38, 10997, Berlin, Germany
- (030) 56838013
- support@justfab.de
- www.justfab.de
2.2
Poor
14K reviews
Replied to 34% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JustFab Deutschland
Hi Jouliana,
thanks for your awesome feedback!
We are very happy, that you are satisfied with our quality. Happy shopping! 😊
Kind regards,
Lisa - JustFab Team
Advertisement
Super program
November 15, 2021
Reply from JustFab Deutschland
Hi Musafa,
thank you for writing this review.
It makes us happy, that you like our program! Visit us again soon! 🙂
Kind regards,
Lisa - JustFab Team
Reply from JustFab Deutschland
Hi Zaineb,
thanks for your super feedback!
We hope that you like our products. Have fun shopping! 😊🥰
Best regards,
Lisa - JustFab Team
Reply from JustFab Deutschland
Hi Sandra,
thank you for your review!
It makes us happy that you like our shoes so much! Thanks for your support! 😊
Kind regards,
Lisa - JustFab Team
Reply from JustFab Deutschland
Hey Uchechukwu,
Thanks for taking your time to leave your feedback!
We are happy that you had a great shopping experience and we hope that you will love your new products. 😊
Kind regards,
Lisa - JustFab Team
Advertisement
Where is my credit score?
Where is my credit score?
You have already deducted € 39.95 from my account as a "VIP" as stated in your program, but I have no credit score and my all collected points are gone. justfab always takes money from customer accounts?
I contacted customer service and 3 people responded but the problem was never resolved. just like roller coaster back from first conversation, storytelling and no end.
Update as of 15.11.21
Liebe Frau Lily,
Thank you for your response. someone from the justfab team replied and we have already solved the problem. We are already tracking the cause of the problem.
Thank you.
November 14, 2021
Unprompted review
Reply from JustFab Deutschland
Hi Mel, thank you very much for your rating.
We're really sorry that you are so upset.
This is absolutely not in our interest and that is why we would like to meet you to your satisfaction.
Unfortunately, you did not give us a reference number in your review, so that we have no insight into your customer account. Please be so kind and give us the reference number so that we can look together again to see where this misunderstanding arose.
We wish you a nice day.
Warm greetings,
Lilly - JustFab Team
Reply from JustFab Deutschland
Hi Avin,
thanks for this great feedback!
We think it is amazing, that you like our discounts and promotions. Visit us again soon! 😊
Kind regards,
Lisa - JustFab Team
It’s very nice thank you
November 13, 2021
Reply from JustFab Deutschland
Hey Nasmie,
thank you for writing this super feedback!
We are happy that you are satisfied with our shop! Thanks for your support!
Kind regards,
Lisa - JustFab Team
I think the shoes are just nice
November 13, 2021
Reply from JustFab Deutschland
Hi Adina,
thanks for your 4-Star feedback!
It is amazing, that you are satisfied with our shoes! We hope, that with your next order we will earn 5-star rating from you! 😊
Kind regards,
Lisa - JustFab Team
Advertisement
Reply from JustFab Deutschland
Hi Enisa,
Wow, thank you for writing this review!
We are very pleased to read that you think our shop and website are so great. We hope that we will also meet your requirements in the future! 😊
Kind regards,
Lisa - JustFab Team
Supper Preis
November 13, 2021
Reply from JustFab Deutschland
Hallo Tsvetanka, danke für das Teilen Deiner Meinung und das Hinterlassen einer schönen Bewertung. 🙏🏻
Wir freuen uns riesig, dass Dir unsere Angebote gefallen. 😍
Wir bieten unseren Kunden viele verschiedene Rabatte und Aktionen. Folge uns einfach auf Facebook & Instagram, dann verpasst Du nichts. 😉
Liebe Grüße und bis bald,
Lilly - JustFab Team
It was great shoppong here!
November 12, 2021
Reply from JustFab Deutschland
Hello dear Hana, thank you for your review. 🙏🏻
We´re glad that we could amaze you with our Styles. 🥰
Keep up with us and follow us on Facebook & Instaggram, so you won't miss any updates. 😉
Have alovely day.💐
Best regards,
Lilly – Team JustFab
Super Angebot!
November 11, 2021
Reply from JustFab Deutschland
Hallo Gerlie, vielen herzlichen Dank für Deine hervorragende 4 Sterne Bewertung und Deine lieben Worte!
Wir finden es mega toll, dass Du von uns so positiv beeindruckt bist und das Dir unsere Angebote zusagen.
Wir hoffen, dass Du viel Freude mit unseren Styles hast und, dass auch weiterhin alles zu Deiner Zufriedenheit läuft. 😊
Hab einen wunderschönen Tag!
Beste Grüße,
Milla - JustFab Team
Advertisement
The service should be better and..
The service should be better and why I can’t pay with Klarna? That would be great
November 11, 2021
Reply from JustFab Deutschland
Hi Jasmine,
thanks for writing this review.
We try very hard to offer our members the best possible shopping experience. We will be happy to pass on your feedback in order to improve our service.
Have a nice day!
Kind regards,
Lisa - JustFab Team
Reply from JustFab Deutschland
Hi Meisya,
thanks for writing this review.
We are more than happy, that you like our products! Visit us again soon, we are sure that you will find a lot of interesting articles! 😊😊
Kind regards,
Lisa - JustFab Team
Im so happy with the price and i would…
Im so happy with the price and i would love to shop more with you❤️
November 7, 2021
Reply from JustFab Deutschland
Hey Heema!
Thank you for your feedback! It means a lot to us. 😊
We are happy to hear that you are satisfied with our great prices and you have fun with us. 😍
Have a wonderful day!
Kind regards,
Peter - JustFab Team
Reply from JustFab Deutschland
Hi Lucie , thank you for this awesome 5 stars feedback!
Fashion is a part of everyone's life, so we are very proud that our shop caught your attention. We hope, that we'll be able to always meet your expectations! It is a great privilege for us to have a customer like you. 😊🥰
Happy shopping!
Best regards,
Milla - JustFab Team
Advertisement
Reply from JustFab Deutschland
Hello! Thank you for this amazing five star review. 😊
We are glad to hear you love shopping with us, and we hope you will enjoy your new JustFab products!
I wish you a nice day! 😊
Best regards,
Peter - JustFab Team
Reply from JustFab Deutschland
Hello,
Thank you very much for your wonderful review and the kind words!
We are very pleased that you enjoy shopping with us so much.
We wish you many fabulous moments with your new products and a great day!
Kind regards,
Emma - JustFab Team
Nice shoes!
Can't wait to get the shoes I hope they don't just look good and will be good quality too :D
November 6, 2021
Reply from JustFab Deutschland
Hello Emily, thank you for taking the time for this review.
Thank you also for the positive feedback and the 4 stars! We are sure that you will be very satisfied with your order and that you will be enthusiastic about our products. 😊 We wish you a great day and we hope you will visit us soon again! Looking forward to it!😍
Kind regards,
Milla - JustFab Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.