I bought sausage Dior elixir perfume on k-rauta site, but I’m worried about the quality due to the number of fake ones everywhere. Though I’m still expecting it to be delivered. Should I be worried... See more
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I can update my case: After terrible experience, I understood that K-rauta customer service was trying to help me, however the issue came from Swedoor. At the end I received the refund of the wrong... See more
Company replied
Product was as ordered, but was missing important parts. When we went back to ask for replacements, they said a few times that we couldn’t get them but finally ended up getting them for us. Decent q... See more
The service was good, from scheduling to execution. The payment process is easy. The service lasted 90 minutes, and the technicians were polite, efficient, asked about the preferred installation locat... See more
Company details
Written by the company
K-rautas kedja med byggvaruhus är en av de största i Norden. Vi kan erbjuda ett stort sortiment inom bygg, verktyg, VVS, inredning, trädgård och hemutrustning. Välkommen till K-rauta - Vi hjälper dig från start till klart!
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4.2
Great
16K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Mkt bra service
March 29, 2022
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Excellent service!
March 28, 2022
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The shop gave my order to someone else
The shop gave my order to someone else, and when I came to the store they try to say that I already picked it up and just forgot about it. In the end they admitted that they did not check any ID, so it's possible that my order was given to the other customer. But how it's possible in general?!
December 22, 2021
Reply from K-Rauta Sverige
Hi,
I'm sorry this situation occured regarding your order.
Our routine is that ID-control must be done in connection with the delivery of click and collect orders.
What has happened to you should not be able to happen.
I'm really sorry that the routine wasn't followed in this case and that you didn't get what you ordered.
Feel free to contact us at kundservice@k-rauta.se so we can review your case in detail and compensate for what has happened.
Best Regards,
Frida
Good and very efficient service.
February 15, 2021
Hi I want to send my warm thanks to…
Hi I want to send my warm thanks to Emma Ellwood. She is Projektplanerare in K-Rauta Täby. I started my bathroom fully renovation last year. I did a big purchase from K-Rauta. Emma helped my a lot, from design, purchase, return, change... She was always welcome me at store with big smile...
February 9, 2021
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Supersnabb leverans!
February 9, 2021
Terrible service
I asked for assistance and waited for more than 15 minutes without anyone reaching me.
January 2, 2021
Unprompted review
Reply from K-Rauta Sverige
Hello,
Sorry to hear about your experience when visiting us.
We would like you to email us at kundservice@k-rauta.se with more details
so that we can follow this up.
Best regards,
Hanna
Bra service!
December 8, 2020
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Reply from K-Rauta Sverige
Hi Alexander,
Thank you for sharing your experience with us.
Best regards,
Frida
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Alt var super!
September 15, 2020
Unprompted review
Good support
There was a delay with order and delivery.
But support helped quickly and even sent missed position separately.
Everything was delivered in good conditions.
July 30, 2020
Unprompted review
God kommunikation om leverans
July 28, 2020
Unprompted review
Reply from K-Rauta Sverige
Hej Niels,
Kul att höra att du är nöjd med vår service.
Välkommen åter!
Vänligen,
Frida
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