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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the company's staff and customer service, citing concerns regarding the owner's conduct, particularly on social media. Customers frequently mentioned issues related to the owner's interactions with individuals who provided criticism or negative feedback. Some people also felt that the products were of poor quality, with some suggesting they were white-labeled or drop-shipped goods from other brands, leading to disappointment with performance and color payoff. Conversely, a small portion of people were satisfied with the products, finding them to be of good quality, well-packaged, and effective.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers were impressed with the quality,... See more

Quality

Clients share ambiguous opinions on quality. While some consumers express satisfaction, praising products... See more

Customer service

Consumers find customer service to be negative, with many reviewers reporting terrible and unprofessional... See more

Social media

People report negative experiences with social media. Many reviewers express disappointment and frustration... See more

Based on these reviews

Rated 2 out of 5 stars

I bought products last year and had really forgotten about it but have now been prompted to write this review due to the brands recent actions. The two single eyeshadows I bought arrived. Ho... See more

Rated 1 out of 5 stars

Calling people “fatty” and telling them to “sort your scabby skin out” when they offer valid criticism and then thinking you won’t get caught because the influencer only had 1000 followers is abhorren... See more

Rated 1 out of 5 stars

Horrible response from the owners “dad” about how the owner Gemma decided to send hateful messages to someone for leaving a bad review. Ella deserves a public apology from the owner via video on so... See more

Rated 1 out of 5 stars

Regarding the “Witch hunt” Is it really a witch-hunt when the owner begged for positive reviews when she clearly did not deserve them? Then when being advised that it’s shady to do that she proceede... See more


Company details

  1. Beauty Product Supplier
  2. Beauty Supply Store
  3. Cosmetics Industry
  4. Cosmetics Store

Written by the company

Highly pigmented eye-shadow for every occasion, from super sparkly duo-chrome's to chrome, metallic , multichrome and stunning fine glitter dust. We are an indie brand & all of our products are cruelty free, with many of our products also vegan.


Contact info

1.8

Poor

TrustScore 2 out of 5

237 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Love this brand

Love this brand! I ordered the loose glitter pigment in glamour, the glistening pigment mix and the glitter eyeshadow adhesive. The loose glitter is highly pigmented and such a beautiful colour. Really impressed with the adhesive too, I have hooded eyes so often eyeshadow will crease, but not with this! I ordered to Hong Kong and it arrived quickly and in good condition. Gonna be placing another order soon.

October 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Unmatched quality 🥰

The quality of their makeup is next level insane! The pigment! How long it lasts. I hands down will not buy eyeshadow from anywhere else and the amount of compliments I receive when wearing their rainbow highlighter and eyeshadow is insane. Love this brand. Coukd not recommend enough!!

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing poor service and overpriced products

I ordered from this brand expecting premium quality and a professional experience. Unfortunately, the product I received was not worth the high price, and the quality was underwhelming compared to what you’d expect from reputable global brands.

Also, their sunscreen comes in an unusually small 30 ml size something I’ve never seen from any other brand and this is not clearly stated on their website at the time of purchase.

What’s worse is the lack of transparency regarding customs fees. If you’re ordering from outside the UAE, be prepared to pay up to 40% extra in customs duties — a fact that is not clearly mentioned on their website.

I reached out to their customer service multiple times, even provided proof of payment for the extra charges, and received no response at all. This level of customer care is simply unacceptable.

At this price point, I could have chosen a well-known international brand with actual quality and service. Instead, I feel misled and ignored.
I strongly do not recommend ordering from this brand, especially if you live outside the UAE.

I can provide all the evidence and screenshots of my exchanges with their poor customer service to show just how unprofessional their support truly is, in case they try to deny any of this.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Stunning Shimmers

My experience with Kaima has been nothing but positive from falling in love with the Frosted Fairy palette, customer service was excellent, very attentive and I can tell they care about the customer.
The quality of the palette is sensational, I don't have shimmered like this so they are one of a kind in my make up collection.
I definitely recommend them.

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

Nothing but love

Absolutely love Kaima cosmetics, I’ve ordered 2? 3? Times and always received the products on time. I’ve got the chameleon flakes and lipgloss both which I absolutely adore.

July 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Kaima is my only cosmetics choice

I found Kaima cosmetics over a year ago & I've not gone anywhere else for my makeup staples since.

The makeup produced is fantastic, high quality & I ALWAYS get compliments and asked about my makeup. What you see in the photos is exactly what you get & if you are a magpie in human form like me, who loves anything shiny & glittery you won't be disappointed! Also Kaima's black base is 100% the best in the market that I have ever found!

I won't ever go anywhere else for my makeup! I've ordered so many times & my little girl can't wait to start getting her own makeup palletes (rather than pinching mine) 🤣🤣

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

It’s really as good as it seems!

I saw Kaima on social media and thought this stuff can’t be as good as it looks, my wife agreed it looked amazing but social media can sometimes deceive. We ordered some stuff, she liked the look of the pressed shadows and some lip glosses, they came through and honestly, amazing. My wife loves the stuff and it’s always come through the post with no damage. I’d say we have now placed around 8/9 orders and have ordered goods worth over £750, never had any issues with any of their products, even when stock was on back order, the communication was good and clear. My wife repeatedly gets asked where her make up is from and she always asks me to explain. Seriously, it’s as good as it looks, it’s always well delivered and we would have no issue recommending.

June 19, 2025
Unprompted review
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Rated 5 out of 5 stars

I ordered a few years ago now

I ordered a few years ago now, but I honestly dont know why there reviews are 3.5🌟, I had no issues with the products, i thought they were absolutely beautiful and I got a free cute necklace with my order..

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing product!

I've ordered several times from Kaima, absolutely love this brand, products are amazing! Best out there! My orders have arrived on time with no issues.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

The products are good quality

The products are good quality. They ship quite quickly. Last time I had to wait a bit longer, but that was because I pre ordered something in my order. The products always arrive neatly. Would recommend the makeup palettes.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

One of the best beauty brands with the…

One of the best beauty brands with the best customer service. I contacted them once during a huge pre-order/sale because some of my order was missing when I received it. Not only did I receive lovely customer service, but they also went above and beyond. My order was sent quickly, perfectly, and a few more extra goodies were included. I’ll always be a loyal customer. With love, from Sweden! ♥️

May 26, 2025
Unprompted review
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Rated 5 out of 5 stars

perfect gift

bought a few things as a gift for a friend and everything was absolutely stunning. she loves everything and looks amazing in what i chose for her. can’t wait to come back for more!! shipping was quick to the US and tracking was provided.

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely in Love!!

Ok- so my experience still stands, it was fab. However, I was not aware of the bullying on social media. Completely unacceptable, unnecessary behaviour! Gutted, as I really do love the palettes. So disappointing- What a shame!

Ordered their 3 eyeshadow palettes & they’re absolutely breathtaking! Order came quick too. I was gutted when they went out of stock but 4 days later all 3 came back in stock! Brilliant quick service. Stunning products. Emails were quickly responded too. When I can I’ll be ordering their liquid eyeshadows, every.single.one!

May 15, 2025
Unprompted review
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Rated 5 out of 5 stars

I ADORE the Kaima cosmetics products

I ADORE the Kaima cosmetics products. As a new mom I don't always get the chance to get all done up, but I'm reaching for my Kaima eyeshadow when I do! I always get so many compliments when I wear it.

December 16, 2024
Unprompted review

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