Kapten & Son Reviews 

I made my original order more than a month ago. I received a faulty product ( with a delayed delivery), which I returned promptly, and through my communication with the customer service, I was assured that I will receive a replacement in 5 working days. The last update from them was that there will be a delay in the delivery, and that was 10 days ago. Honestly, this is bad customer service, and I fail to understand why is it so difficult to deliver a product that I have purchased more than a month ago.

Bergen Pro backpack looks great and is of excellent quality. However, the page states that the backpack can hold a 16-inch laptop. The label on the backpack states that the computer compartment is designed for a 15-inch laptop. Currently, the online store page states that it can hold 15.6 and 16-inch computers (there was no information about the 15.6 computer at the time of purchase). I tried to put an HP EliteBook 860 G11 in the backpack, which is also a 16-inch laptop, but it did not fit. It can be forced into place, but the edges of the computer cut into the artificial leather fragment very much and as a result the backpack will wear out very quickly. I doubt whether a 15.6-inch computer would fit in the dedicated compartment, because their lengths are very similar.
If the bottom of the laptop compartment were in the same place as the general bottom of the backpack - this problem would not exist and 16-inch devices would fit without problems.
When I put my hand into the bottom of the backpack, I can find that the bottom of the laptop compartment is raised by at least 2 centimeters.
It is very angry and sad that such a great backpack has such a suboptimal design, and the seller is misleading buyers by changing the description.

The company failed to return my item and informed me that it had been disposed of, despite having all the necessary information to return it properly. I lost almost 200 EUR because of that and they don't care. Based on this experience, I would advise caution when dealing with this company, as I found them to be unreliable and fraudulent.

Great product of high quality !!!
I highly recommend it to everyone!!!

Very good product as seen in pictures and even better. The delivery service was not as promised. I was exoecting the product about 2-5 working days and I finally received it after 2 weeks.

The product is of premium quality and exactly as advertised. I am extremely happy with my purchase.

Delivered in good time & all appears to be in good condition & quality as advertised, let’s see how product performs over coming months.

Careful and safe parcel wrapping.
Continued information of the parcel delivery.
Prompt communication with e-shop.
Great looking backpack!
Thank you!

Quick delivery from Germany to Slovakia and very nice bag! I already have a backpack so I wanted another smaller bag and I really love it- nice and practical.

The box was delivered in a wrong address. I got an email that the box was delivered in the address I had written in the order, but I didn't get it. People there informed me and went there to pick up the box. The bag is really great, but for 20 minutes I was trying to find where was the bix

Dear Kapten & Son Team,

I am contacting you because my order never arrived.
According to the tracking information from Hermes, the package was delivered at around 21:00 and left in the designated drop-off location. However, when I went downstairs approximately 20 minutes later to pick it up, the package was nowhere to be found.

I have already contacted Hermes, and they informed me that because I requested a specific drop-off location, they do not take responsibility for what happened after delivery.
Nevertheless, I never received my package, and I urgently need a solution.

Could you please assist me in resolving this issue as soon as possible?

Thank you in advance for your help.
I look forward to your response.

Kind regards,
Juan Camilo Rojas Arévalo

Overall It was a very smooth experience. There was small hiccup with delivery updates not changing for a while. However thr customer support was prompt in providing updates.

I havn't received my parcel !

Your parcel delivery company has dropped the parcel in front of my door while I am travelling for business in France. I was lucky enough to check my ring web cam 2’ ago otherwise the parcel would have stayed out all night and potentially be stolen. This is unacceptable. I know it is not directly related to your company or product quality, but I have no other way to complain about this.

I didn't receive my parcel from Hermes. I eas informed that
it was deliverd to my mailbox but there was nothing in my mailbox.

quick, helpful, nice

When I first came to Vienna I visited the store. And I saw the Bali Bag and fell in love with it. Before buying something I would research all kinds of bags and my choice still came down to the Bali Bag. I decided to order it online. Delivery was also good as I got the bag within a week. I was so glad that it was so beautiful and spacious. It was also very stylish and holds a lot. I don’t live in Austria anymore but this is worth the buy if you ever thinking of buying from a very nich European brand with good quality but not mainstream.

I am a long time customer and is always satisfied with the product. There is one bag pack of mine that is used and the zipper was damaged, to the extent that I cannot use it anymore. I brought it to repair shops but unfortunately they cannot repair it. So my last resort was to email them (Kapten and Son) if they have a repair service and they responded promptly. They suggested a reclamation because they dont have a repair service. I just sent a picture of the damaged zipper and they approved my request of return and refund. After I returned the bag, they emailed back that they already received it. After 1 day, replacement was delivered---all new! I am even more satisfied with Kapten & Son.

My parcel was opened by some of your employees. I took pictures of the damaged package if needed.

Very good backpack. Size and quality are good