Quality Bag, ideal for travel. I particularly wanted it because its water repellent. The outside zipped compartment is great for passports with additional pockets for a mobile phone plus. An internal... See more
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Incorrect delivery timescales provided! The latest expected delivery date was 13th July, yet I’ve still received no update on my parcel. Tracking shows it’s still waiting to leave Germany. What... See more
I’m really happy with this backpack. The material feels high-quality, has a nice texture, and seems easy to wipe clean. It’s also very comfortable to wear, especially because the shoulder straps are w... See more
I've been umming and ahhing over this bag for months, because of the price. Finally gave in and am SO glad I did. The bag is super high quality, and absolutely stunning. It fits so much inside and so... See more
Company details
Written by the company
Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.
Contact info
Agrippinawerft 28 , 50678, Köln, Germany
- www.kapten-son.com
4.4
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Great Product
August 14, 2025
Unprompted review
Reply from Kapten & Son
Hey Kapten
Thank you so much for your review. We are thrilled about the 5 stars! ✨🧡 You make us very happy with that! 😊
Greetings from Cologne!
Your Kapten & Son crew
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Listen to the 1 star reviews
Very bad customer service - please make sure you read the 1 star reviews before ordering, I wish I did!
I received a faulty bag straight out the box and the customer service has been atrocious.
To begin with, I was sent spare parts to fix the bag myself, which even they weren’t working!
Then instead of being sent a refund or replacement bag, customer services will not do anything until this is returned which you will have to pay for, attach declaration so it can be shipped back. So I’m expected to pay for £100 bag, which received faulty, been told to fix it myself or go out the way to return it. I then would be left without any work bag. Awful customer service and by the sounds of it this happens a lot. Very disappointing as it is a very nice bag but awful customer service and clearly not very well made bags.
August 14, 2025
Unprompted review
Reply from Kapten & Son
Hey Kapten,
I am deeply sorry that you are unhappy with our service. Your satisfaction is very important to us, and it's our goal to make sure you have the best experience possible.
In order to resolve the issue and help you, I am requesting further details so that we can investigate the matter further.
Please feel free to let us know what exactly went wrong so that we can find an appropriate solution.❤️
Best regards from Cologne,
your Kapten & Son crew
Perfect product but slow and uncompletedelivery
I ordered a bagpack which arrived with 2 accesssories missing. It took 15 e-mails, 3 new deliveries at the wrong adress and a final successful one with the wrong name, for me to have a complete order, 2 months after the original payment. Exhausting considering the price.
August 9, 2025
Unprompted review
Reply from Kapten & Son
Hey Margot!
We're really sorry to hear that our service didn't live up to your expectations. 😔
Your satisfaction is very important to us. Please don't hesitate to get in touch with our lovely Customer Care Team (service@kapten-son.com).
We really appreciate your feedback and would be delighted if we can inspire you with our service in the future. ❤️
Best regards
Your Kapten&Son crew
Reply from Kapten & Son
Hey Sonita
Yay, that sounds wonderful! 😍 Thank you so much for your great review!
We send you our best regards from Cologne
your Kapten & Son crew
Kapten & son-watch
I have a really old Kapten & son-wrist watch and finally the strap gave up. I guess that the straps are out of stock because I couldn’t find any on the website. But I contacted the customer service that tracked down two straps and sent them to me without charge. True heros! I’m really grateful!
May 1, 2025
Unprompted review
Reply from Kapten & Son
Hey Kapten
Wow! What a great review! 😍
Thank you so much for your kind words!
Our customer service is always working flat out to make sure we can help as quickly as possible and words like that really do us good! 😏
We'll pass that on to our team straight away. 🤍
Thank you very much and best regards
your Kapten & Son crew
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Nice design, but terrible quality and zero response
At first, I was drawn to Kapten & Son for their nice designs. But the quality turned out to be shockingly poor: weak stitching that lets in water, and a zipper that broke after minimal use.
What’s worse, they didn’t even bother to answer my message about it. For a brand charging above-average prices, this level of quality and total lack of customer care is unacceptable.
Won’t risk buying from them again and looking elsewhere from now on.
July 16, 2025
Unprompted review
Reply from Kapten & Son
Hey Bora!
We're really sorry to hear that you weren't 100% satisfied with your purchase. 😔 Your satisfaction is very important to us, and it's a shame to hear that your experience wasn't up to our standards. Please don't hesitate to get in touch with our lovely Customer Care Team (service@kapten-son.com).
They will do everything they can to listen to your concerns and help you in the best possible way.❤️
Best regards
Your Kapten&Son Crew
Delivery Method
Please note that the product was delivered by a different carrier than the one dispatched from your central store. As a result, the delivery was delayed, and the external packaging of the item was damaged upon arrival, which raises concerns about the condition of the product inside.
July 23, 2025
Unprompted review
Reply from Kapten & Son
Hey Kapten!
We're really sorry to hear that you weren't 100% satisfied with your purchase. 😔 Your satisfaction is very important to us, and it's a shame to hear that your experience wasn't up to our standards. Please don't hesitate to get in touch with our lovely Customer Care Team (service@kapten-son.com).
They will do everything they can to listen to your concerns and help you in the best possible way.❤️
Best regards
Your Kapten&Son Crew
I'm very happy with my new backpack
I'm very happy with my new backpack. Everything is perfect for me and my needs. I work and use it every day.
July 18, 2025
Unprompted review
Reply from Kapten & Son
Hey Joaquin,
Yay, that sounds wonderful! 😍 Thank you so much for your great review!
We send you our best regards from Cologne
your Kapten & Son crew
I ordered a piece to my bag
I ordered a piece to my bag. Fast delivery and kind customer service
July 16, 2025
Unprompted review
Reply from Kapten & Son
Hey Peter,
You just made our day with your review! I shared your kind words with the team straight away.
Thank you so much for that! 🤍
With such kind-hearted people as customers, we're happy to give our best!
Have a wonderful day and lots of fun with our products.
Your Kapten & Son crew
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I’m not sure how many stars to give
I’m not sure how many stars to give. I’ve had my products for a few weeks only so I’m still trying them out. What I can say:
Customer care: Super quick to respond and very efficient into fixing my shipping issue. 10/10. Shipping was fast (within a week), no issues there!
Helsinki Pro backpack
The pros: It seems to be made out of really good quality materials. I have another roll top backpack made of a similar material (10€) from a low cost store. Compared to this one (only comparison I can make), the outer material seems to be of better quality and it’s softer. The structure of the backpack is quite sturdy and seems quite resistant. It has a lot of very convenient pockets which also seem to be built out of long lasting materials. Good quality zippers too. It’s a gorgeous design. Looking to see how it holds in the long run.
The cons: It’s a bit bulky and heavy when carrying and handling around. Really my biggest and only issue so far is that the shoulder straps are not built ergonomically at all. The backpack lies on the outer part of the shoulders making it heavy to carry and easy to slip off. A 20 minute walk felt quite long with the Halsinki Pro backpack filled at 70% capacity. My 10€ backpack feels much more ergonomic when carrying, which is a shame. For reference, it’s been tested on male and female built of 1.69 - 1.72 cm.
Trevi sandstone pouch
Pros: Very cute and soft. Lovely look. Has a lot of handy dandy little compartments inside and outside.
Cons: Don’t really have any. The zipper feels a little iffy but I’m sure it’s just me and it will hold just fine ;).
So all in all, lovely products and aesthetic. Good quality. Just a shame the ergonomics of the backpack weren’t studied better ….
Thank you Kapten and Son
July 16, 2025
Unprompted review
Reply from Kapten & Son
Hey Kapten,
thank you so much for your detailed feedback and kind words! 💛 We're happy to hear you're enjoying the quality and design of our products. Your input on the backpack ergonomics is super valuable and will definitely be shared with our team.
If you have any questions or need support, feel free to reach out anytime.
Best wishes,
your Kapten & Son Crew
Shipment horrible, product good
It was a birthday gift and it took too long to arrive, 14 days…
But as a product I believe that is a good one :) sadly they don’t pack the backpacks on fabric bags, but more like recycled plastic ones…
July 16, 2025
Unprompted review
Reply from Kapten & Son
Hey Ines,
thank you for your feedback! We're really sorry to hear the delivery took so long, that’s definitely not how it should be, especially when it’s for a birthday.
We're glad you like the product itself and appreciate your comment about the packaging. We're always looking to improve and will pass that along!
All the best,
your Kapten & Son Crew 💛
Great quality
Great quality, fast door to door delivery, excellent product!
July 14, 2025
Unprompted review
Reply from Kapten & Son
Hey Olga,
Thank you so much for your great review 🧡
Best regards from Cologne,
your Kapten & Son crew
Amazing!
The bag is beautiful and there are so many compartments!!! It is very light and comfortable to use. I’m extremely happy with this purchase!
July 13, 2025
Unprompted review
Reply from Kapten & Son
Hey 💛
Thank you so much for your lovely feedback! We're thrilled to hear that you're enjoying your new bag and that all the compartments and comfort are making a difference.
Enjoy your new everyday companion to the fullest!
All the best,
your Kapten & Son Crew ✨
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Highly recommended!
I was truly impressed by both the product and the packaging — everything exceeded my expectations. The bag I purchased is beautifully designed, with plenty of space and well-thought-out separate pockets. The materials feel very durable and of high quality, and the overall craftsmanship shows great attention to detail. Highly recommended!
July 8, 2025
Unprompted review
Reply from Kapten & Son
Hey Fanis,
You just made our day with your review! I shared your kind words with the team straight away.
Thank you so much for that! 🤍
With such kind-hearted people as customers, we're happy to give our best!
Have a wonderful day and lots of fun with our products.
Your Kapten & Son crew
Customer service ignoring me after raising faulty product
Ordered the tote backpack, which I absolutely love all the features to it. Sadly, faulty item that needs fixing or replaced. Customer service responded once but has since ghosted me which is such a shame. Not a trustworthy company.
June 25, 2025
Unprompted review
Reply from Kapten & Son
Hey Gabrielle,
We’re truly sorry to hear that you had a faulty item and didn’t feel supported — that’s not the experience we want you to have.
We actually followed up and asked for your order details so we could look into the issue properly, but unfortunately didn’t receive a reply. If you haven’t gotten the help you need yet, please reach out to us again. We’d love to find a solution for you. 💛
Thanks for your patience!
Your Kapten & Son Crew
Great support team, great service
I had a problem with my backpack zipper and wanted to fix it. The service team was super friendly and resolved my issue super fast.
July 3, 2025
Unprompted review
Reply from Kapten & Son
Hey Adrien
Wow! What a great review! 😍
Thank you so much for your kind words!
Our customer service is always working flat out to make sure we can help as quickly as possible and words like that really do us good! 😏
We'll pass that on to our team straight away. 🤍
Thank you very much and best regards
your Kapten & Son crew
Awful service
Their website says delivery takes 3–5 days, that’s been and gone, and I’m still waiting. I messaged them on Instagram and got told the bag hasn’t even been dispatched yet, but might go out in the next 48 hours. After that, they’ve got no idea how long delivery will take. Bit of a joke really.
July 1, 2025
Unprompted review
Reply from Kapten & Son
Hey Andrew!
We're really sorry for the delay and totally understand your frustration – this is not the experience we want you to have 😔. Our usual delivery time is 3–5 working days, but in rare cases like yours, unexpected delays can occur.
Your feedback is absolutely valid, and we’re already working on improving our shipping and communication processes. If your issue is still unresolved, please don’t hesitate to reach out to us again via DM or email with your order details – we’ll do our best to help as quickly as possible 💛.
KInd regards,
your Kapten & Son Crew
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Order on 6th June, it’s now end of June and no sign.
Ordered bag on the 6th June, mid June I was told they lost it in transit, sent another one out, it’s now 24th June and Royal Mail have messaged to say that they have it but have been instructed not to post it.
This company is a joke, you can’t get hold of anyone, they take 3-4 days to respond on email - the year is 2025 and this company is in 1990 - why does it take the best part of a week to respond? Where is your customer service to resolve these issues quickly? Why’s it take a month to post a bag? First time I’ve used them but won’t use again.
June 6, 2025
Unprompted review
Reply from Kapten & Son
Hey Oliver,
we’re really sorry to hear about your experience – that’s definitely not what we want for our customers 😔. We’ve already asked for your order details so we can properly look into this. If anything’s still unclear or unresolved, please don’t hesitate to reach out again – we’re here to help and want to make this right for you! 💛
Best wishes,
Your Kapten & Son Crew
i ordered twice from this brand and the…
i ordered twice from this brand and the backpack had defects both times
June 21, 2025
Unprompted review
Reply from Kapten & Son
Hey Zaid,
we’re really sorry to hear that you received a defective backpack not just once, but twice – that’s definitely not the experience we want you to have. 😢
Unfortunately, we haven’t received a message from you yet – but please feel free to contact our customer care team anytime. We’re confident we’ll find a solution for you quickly! 💛
Best regards,
your Kapten & Son Crew
Reply from Kapten & Son
Hey Kapten
We're really happy about the 5 ⭐!
We hope you have lots of fun with your new product. ❤️
Best regards,
Your Kapten&Son crew
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