Kates Skates Reviews 

838
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive very quickly and are securely packaged for safe transport. People often mention the wonderful selection of items available and express deep satisfaction with the reasonable prices offered. Buyers appreciate finding rare products and note that purchases consistently match the exact descriptions provided online. Some reviewers were not happy with product quality, describing instances where items started falling apart or felt poorly made. Some people also felt that delivery times could occasionally miss expectations and that customer support was completely unresponsive when handling complaints.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items arrive promptly and match their... See more

Delivery service

Users describe positive interactions with delivery_service, consistently praising the fast and prompt... See more

Price

Consumers find price to be a source of great satisfaction. Reviewers consistently highlight excellent and... See more

Quality

Clients share positive opinions on quality, highlighting that items arrived safely in great condition and... See more

Order

People report ambiguous experiences with ordering. While some consumers praise the very fast delivery times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spotted some unique trainers on Kate's Skates Amazon store. They didn't offer expedited delivery through Amazon so I ordered through their website instead. Arrived on time and they are a great pair of... See more

Rated 5 out of 5 stars

The product was exactly what I was looking for, at a competitive price. There was clear communication about when I should expect delivery. The product was securely packaged and arrived safely.

Rated 5 out of 5 stars

Delivered within 24 hours even though I asked for 3-5 days of delivery. Shockingly good service. There can be no better experience with an online store than that, especially aware from amazon.

Rated 5 out of 5 stars

Very quick, free delivery, and used a reliable courier. Great store, I'll be back soon!


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

838 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(838)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service was able to click and collect from the store multi different times and they recognise me every time. I do think the website needs updating to include filter features to help search for items better on the website

March 12, 2024
Advertisement
Rated 5 out of 5 stars

Great service

Great purchase, website easy to use and sent out quickly, thank you, would shop again.

March 12, 2024
Rated 5 out of 5 stars

Great service

Always a great selection of items and sizes to choose from, prompt dispatch of orders, and timely delivery with Royal Mail.

February 13, 2024
Advertisement
Rated 5 out of 5 stars

My nice belt

I had a nice belt that the buckle broke and I searched online and found the exact same one on Kates Skates. It arrived within a couple of days and it's just right except it seems slightly shorter. My other half then pointed out that that the old one was probably stretched by my fat belly. Nice eh? lol

February 12, 2024
Advertisement
Rated 1 out of 5 stars

Dirty product. No customer support!

These guys suck. They did fulfill my purchase, but an item was really dirty, it was new (had tags) but it looked like it had been buried in the ground before they sent it to me. I contacted them twice, but there has been no response. It's a shame, they have some cool stuff, but I won't buy from them again

November 27, 2023
Advertisement
Rated 5 out of 5 stars

Super fast dispatch

Super fast dispatch and a great product. We emailed to say the item was urgent and it was sent the same day!

December 29, 2023
Rated 4 out of 5 stars

Service great

Service great. Your website could do with a bit of a refresh and the tracking wasn't really easy to work out.
But the order arrived as expected and the product was what I ordered and so all good.
Thanks

November 30, 2023
Advertisement
Rated 5 out of 5 stars

First time I’ve used the company.. very happy…

First time I’ve used the company but they’d been highly recommended by a hockey player I know. I ordered figure skates for my daughter’s birthday and they are lovely. I had a question and that was answered promptly. I’d have no qualms about purchasing from Kate’s Skates again should I need anything.

November 29, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look