Katzkin Reviews 

4,120
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality, noting that the materials are often superior to factory options and maintain their appearance over time. Many people highlight the staff's knowledge, patience, and helpfulness, making the design and purchase process smooth and enjoyable. The overall service, including the installation process, is frequently described as professional and efficient, leading to beautiful and satisfying results. However, some customers also noted dissatisfaction with customer service interactions, describing experiences where they felt unhelped or that their concerns were not adequately addressed.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the superior quality and... See more

Quality

Customers consistently note positive experiences with quality, often describing products as superior,... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, kindness, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism and... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as stellar, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time we have outfitted a new Pacifica with Katzkin. The first one still looked great after ten years. In our new 2027 Blue Pacifica we turned a dull black interior into a really c... See more

Company replied

Rated 5 out of 5 stars

Kara at Katzkin was incredible. She was knowledgeable about my car and its specific finishes. She made well considered suggestions that display a clear understanding of the materials. She offered op... See more

Company replied

Rated 5 out of 5 stars

I wasn’t sure about putting aftermarket leather seats in my brand new ‘26 Silverado HD but they are Beautiful! So glad I did! Amber made some suggestions, I decided on the two-tone of brown down th... See more

Company replied

Rated 5 out of 5 stars

This is my second vehicle to use Katzkin to upgrade or replace the seats. Their quality is exceptional. In the case of my wife’s 2001 Mercedes E320 a lot of credit goes to their installer, Gold Coast... See more

Company replied


Company details

  1. #1 of 4 best companies in Auto Upholsterer
  2. #2 of 14 best companies in Auto Accessories Wholesaler
  3. #6 of 21 best companies in Auto Parts Manufacturer
  4. #2 of 3 best companies in Auto Restoration Service

Information provided by various external sources

Located in Montebello CA, Katzkin Leather is the nation’s premier designer and manufacturer of custom leather interiors. Since 1983, in partnership with our nationwide installer network of over 2,500 restyling locations, we have transformed over two million vehicles with luxurious and exciting premium leather interiors. We manufacture leather interior packages for more than 3,000 mid-market vehicles that are available in 120 colors and materials. Katzkin offers more custom leather interior options than any other manufacturer.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(4,120)

135 reviews in the last 12 months

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Rated 5 out of 5 stars

The Katzkin upholstery added to my new Ram truck

The Katzkin upholstery added to my new Ram truck is absolutely beautiful. If it lasts like it did in my 2016 Ram, I'll be a very happy driver.

May 22, 2025
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Reply from Katzkin

Hi Donna! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Awesome product and customer service

I knew I wanted Katzkin interior but Karla G. made the process so smooth and effortless for me. The online seat cover design is great, but there’s so much more they offer! I was able to get a custom headrest design and the designers made it perfect. Then once it got to the installer they were also fantastic! Absolutely love my design and will definitely look at getting them for our other car.

May 28, 2025
Unprompted review
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Reply from Katzkin

Hi Stephanie! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Karla. :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Great Experience

The customer service was great. The product was great quality. The process was very smooth and fast from start to finish.

May 16, 2025
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Reply from Katzkin

Hi Albert! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Very pleased with the workmanship n the…

Very pleased with the workmanship n the installation and hands down Karla was very knowledgeable and answered all my questions that helped me make my decision on color n style
Thank u soo much Karla I will definitely recommend Katzkin and would definitely used them again

May 15, 2025
Unprompted review
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Reply from Katzkin

Hi Albert! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Karla. :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Had a choice between Katzskins and…

Had a choice between Katzskins and their main competitor to upgrade the interior of my 2023 Camaro. Glad I used Katzskins. I worked with Susan and she was extremely helpful. She took my ideas and after a few iterations came up with and interior that exceeded my expectations on my Camaro and came in at less than I thought it could and in full leather which is and option they now have. I was then able to work their installer Maumee Trim and Upholstery to complete the rest of the interior also under what I thought it would cost. They were also very accommodating and highly recommended. Their price per yard of extra material is extremely reasonable at $10 a yard so it’s definitely smart to order extra to finish the interior properly. I’m very pleased with how the whole experience went and love the way my car looks now.

April 30, 2025
Unprompted review
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Reply from Katzkin

Hi Brian! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Susan. :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 4 out of 5 stars

Leather is great but install company…

Leather is great but install company was not. I have to take it back for the second mistake they made.

May 20, 2025
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Reply from Katzkin

Hi! Thank you for your feedback. We’re sorry to hear about your experience and would like to address the issue you’re having with the installer. Could you please give us a call any time at 877-841-2320? Thank you and we look forward to finding a solution.

Rated 5 out of 5 stars

Leather replacement seat covers

When I purchased a new vehicle that had cloth covered seats I asked if they could be replaced. Katzkin was recommended as the best possible replacement. After the work was completed I was amazed at how perfect they are. The quality of the leather and the installation far exceeded my expectations! I am extremely pleased. Thank you.

May 17, 2025
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Reply from Katzkin

Hi D! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 2 out of 5 stars

Multiple Attempts

Initial installment was not satisfactory and the dealership had to escalate to a supervisor to return to have fixed. Had to wait extra days to get vehicle back due to this issue. Leather not as tight as if it came from manufacturer but overall looks good after second attempt.

May 7, 2025
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Reply from Katzkin

Hi Chris! We’re sorry to hear about this experience and would like to address the issue you’re having. Could you please give us a call any time at 877-841-2320? Thank you and we look forward to finding a solution.

Rated 5 out of 5 stars

2019 Ram 1500 Classic leather interior

Fantastic new look for my Ram 1500 interior. I'm super satisfied with Katzkin and their leather product!

May 9, 2025
Unprompted review
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Reply from Katzkin

Hi Brian! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 3 out of 5 stars

2010 gold Mustang a daily driver with a kick — leather interior

The color selection was very important to me because my car is gold and the base interior is dark brown using the maze and mahogany was an ideal combination. The installer in Columbus is well known as a quality company. The work that was done was very professional and complete. I look forward to enjoying this in my daily driver for several years.

March 18, 2025
Unprompted review
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Reply from Katzkin

Hi Joe! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior. We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 3 out of 5 stars

No puedo entrar en la página no sé qué…

No puedo entrar en la página no sé qué pasa

May 13, 2025
Unprompted review
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Reply from Katzkin

Hi Brayan! We're sorry that you're having trouble with our website. Kindly refresh your browser and try again at a time of your convenience (https://katzkin.com/) Alternatively, feel free to call us at 877-811-8840 with any questions - thanks!

Rated 5 out of 5 stars

Amazing transformation

I was tired of the boring, black, soft tex seats in my 2022 RAV4 XSE. I spoke to Jan at Katzkin. Jan was the most knowledgeable, friendly, and professional person I could imagine. I now have a vibrant, RED Leather interior, of the most amazing material. I could not be happier. I highly recommend Katzkin.

May 5, 2025
Unprompted review
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Reply from Katzkin

Hi Ed! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Jan. Red is a fantastic color choice :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 1 out of 5 stars

No contact on claim

No contact on claim

May 6, 2025
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Reply from Katzkin

Hi Jerry! We’re sorry to hear about this experience and would like to address the issue you’re having. Could you please give us a call any time at 877-841-2320? Thank you and we look forward to finding a solution.

Rated 5 out of 5 stars

This is our third experience with…

This is our third experience with Katzkin leather and each time we have been delighted with the results.

April 30, 2025
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Reply from Katzkin

Hi Bob! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Glad to know this is your third time with us! :) Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Money well spent

I was pleasantly surprised and please with my order. I can’t say enough about this great purchase that I made.

May 7, 2025
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Reply from Katzkin

Hi! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. I asked three times for the name of the shop they intended to use. They said they would let me know after the charge, if I had any issues with who they selected they would give me a refund. I didn’t care for any of the shop options and asked for a refund. I was then called by yet another (4th) person trying to convince me not to cancel. I continued to ask to cancel because I didn’t want my vehicle in a poor service shop. Then when further pressing for a refund it’s now a matter of several days.

May 7, 2025
Unprompted review
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Reply from Katzkin

Hi Eric! We’re sorry to hear about this experience and would like to address the issue you’re having. Could you please give us a call any time at 877-841-2320? Thank you and we look forward to finding a solution.

Rated 5 out of 5 stars

Great Customer Service!

I had a few questions on there interiors for my zl1, supra & CT5-V since i didn’t see them as an option on the website. I got all of my questions answered, mind you i called at 7:00pm est!!! Definitely great customer service and good interior as well have yellow interior on my 10th gen civic and it looks amazing!

May 6, 2025
Unprompted review
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Reply from Katzkin

Hi Marcus! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

The seats turned out beautifully

(Edited to add: Katzkin has had such great follow through in communicating with me regarding my experience. Impressed with their compassion and customer service.) The seats turned out beautifully! Quality work and beautiful product. The Katzkin team and the installers were both easy to get in touch with. The only thing I (originally) downgraded for, was that there were a couple communication errors between the installers and Katzkin. Because of this, I ended up having to make multiple trips to get my install completed. This was 1 hour and 15 mins one way for me, so in total, I had 5 hours (more because traffic) to get the install done. Also, one of the last parts of the install was done in the incorrect color. I am confident Katzkin would have rectified this, but I was happy with the result and decided to keep it as is. Plus, I really did not want another few days without my car and 2.5 more hours of travel time. If the process could have been completed correctly in one trip, I would have definitely given 5 stars. The interior and product are amazing. Also, the communication between Katzkin and I was always very quick and easy.

April 29, 2025
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Reply from Katzkin

Hi Amanda! Thank you for writing a review - and for your kind words about the quality of your new interior. We're thrilled to hear that you're happy with the final result and that communication with us was smooth throughout.

We sincerely regret the inconvenience caused by the additional trips and the mix-up during the install. While we strive for a seamless process from start to finish, we understand how valuable your time is and truly appreciate your patience and flexibility. Your feedback helps us improve, and we’re using it to strengthen communication across all teams involved.

Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Results are awesome

Easy to work with, was able to get exactly what I was looking for. Customer service help with warranty.
I love my seats and so does everyone who sees them.

April 30, 2025
Unprompted review
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Reply from Katzkin

Hi Will! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

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