Unfortunately I had to call Kennel Club Pet Insurance today, to notify them we have said our final goodbyes to our dear dog. I was treated with care and compassion throughout the whole encounter and C... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm so glad that we went with Kennel Club. Our dog Loki ate something foreign and had to be rushed to the emergency vets for scans/xrays and ultimately an operation to remove it. He stayed over night... See more
Company replied
I phoned to discuss the renewal on my dogs policy. Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my... See more
Company replied
Judith helped me trace my policy which i had mislaid in my computer files and was very empathetic. She then e mailed me a copy. Very professional very kind which was helpful as I had just unfortunatel... See more
Company replied
Company details
Written by the company
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4.9
Excellent
3K reviews
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Excellent service
The customer service team first of all were super helpful! So easy to talk to, great service from the very beginning and so far throughout. Unfortunately, after just 2 short weeks of having our puppy he become very poorly and ended up in intensive care. Fortunately, we had the 5 week free KC insurance and they were super helpful and supportive during that time. Our puppy made a full recovery and because of the fantastic service that we received from KC we decided to continue the insurance and we paid for the year cover. Everything was carefully explained and they helped me get the best possible deal for my puppy. I highly recommend Kennel Club and look to continue with them hopefully for many more years to come!
June 12, 2026
Reply from Royal Kennel Club Pet Insurance
Hello Jessica Walters
Thank you so much for taking the time to leave us such a positive review. I’m so glad to hear you found the customer service team helpful and easy to talk to. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
I have used the Royal Kennel Club Pet…
I have used the Royal Kennel Club Pet Insurance since my dog was a puppy, she is now 13. They have always paid out quickly on any claims I’ve made and are polite and helpful when I’ve had to call them. I would highly recommend
August 11, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Mrs Alison Sidey
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave such a positive review.
I’ll pass your feedback to Charlotte. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
very helpful and quickly resolved my…
very helpful and quickly resolved my query.
August 11, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Nick
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Andrea is very helpful and informative…
Andrea is very helpful and informative and has a very friendly manner.
August 10, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Euan McKay
Thank you so much for taking the time to leave us such a positive review for Andrea. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
Judith helped me trace my policy which…
Judith helped me trace my policy which i had mislaid in my computer files and was very empathetic. She then e mailed me a copy. Very professional very kind which was helpful as I had just unfortunately suddenly and unexpectedly my dog and was under a lot of emotional stress. Thank you for your kindness at a difficult time
August 7, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Timothy
I am so pleased to hear that you have had a 5 star experience with Judith. We really appreciate the time you have taken to leave such a positive review at a very difficult time.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello ian blake
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
A really positive experience
I spoke to a lovely lady today, she was kind helpful, very well informed and supportive. She was extremely patient with me as I have a speech difficulty which was tough that day. This posed no problem to Sharon.She sorted my issues out swiftly and kindly. Many thanks.
August 7, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Nicola,
Thank you so much for taking the time to share such a lovely 5-star review ⭐️
It's wonderful to hear how well Sharon supported you. Making sure every customer feels comfortable, listened to and able to communicate at their own pace is incredibly important to us, so we're especially pleased that Sharon gave you the time and patience you needed while also getting everything sorted.
Your description of Sharon as kind, knowledgeable and supportive is fantastic feedback, and we'll make sure your lovely words are shared with her. I'm sure they'll mean a great deal.
Thank you for choosing Royal Kennel Club Pet Insurance and for sharing your experience with us.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi Sarah,
Thank you so much for your wonderful 5-star review ⭐️
We really appreciate your comments, particularly around value for money. We know price is an important consideration when choosing pet insurance, so it's great to hear that you feel the cover and service you receive make the cost worthwhile.
We're also pleased that you've found our team so friendly, and we'll make sure your feedback is shared with them.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Visited the vets
Visited the vets, received an estimate of the work needed. I rang the insurer with details and was helped through the process. Rang my vet with the details, forms sent, received notification next day the claim was accepted. Could not he better
June 9, 2026
Reply from Royal Kennel Club Pet Insurance
Hi David,
Thank you so much for your fantastic 5-star review ⭐️
It's great to hear how smoothly everything came together, from your initial call with us and being guided through the process, to the forms being sent and receiving confirmation the very next day that your claim had been accepted.
When your pet needs veterinary treatment, the last thing you need is added worry around the insurance, so we're pleased we could make this part of the experience as straightforward as possible.
Thank you for choosing Royal Kennel Club Pet Insurance and for sharing your experience with us.
Best wishes,
Liam
Customer Service Teams
Very polite and helpful
August 8, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Tony,
Thank you so much for your wonderful 5-star review ⭐️
We're really pleased to know you found our team polite and helpful. We always want speaking with us to be a friendly and positive experience, so your feedback is very much appreciated.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Polite and helpful sorted out my query…
Polite and helpful sorted out my query only issue was hanging on phone 15 mins listening to the same thing over and over do we wish to know when it first started and what was insured the only thing missing was the horses name.
August 6, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Diana,
Thank you for taking the time to share your feedback.
It's great to hear that once you spoke with our team, your query was handled politely and helpfully and everything was sorted for you.
We're sorry, however, that you had to wait around 15 minutes to get through and found the information played while you were waiting repetitive. We completely understand how frustrating that can become when you're already waiting to speak with someone, and we appreciate you highlighting it.
We're currently experiencing a particularly busy period on our phone lines and are working hard to reduce our waiting times. We'll also take your comments about the hold messaging on board.
Thank you for choosing Royal Kennel Club Pet Insurance and for your patience.
Best wishes,
Liam
Customer Service Teams
Great Customer Service
It was nice to actually speak to a human. Jenny listened, understood what we were after and did everything that she could to assist us. We believe many companies are losing out on good customer service by turning everything to machines. Kennel Club please continue to have human contact. It’s so important.
August 7, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Darryl,
Thank you so much for your fantastic 5-star review ⭐️
We completely understand what you mean. Sometimes there's simply no substitute for being able to have a conversation with someone who listens, understands what you need and can work with you to find the right way forward.
It's wonderful to hear that Jenny provided exactly that experience and did everything she could to help. The personal, human side of customer service is something we really value, so your comments are particularly appreciated.
We'll make sure your lovely feedback is shared with Jenny, she'll be really pleased to read it.
Thank you for choosing Royal Kennel Club Pet Insurance and for sharing what matters to you.
Best wishes,
Liam
Customer Service Teams
Michelle our call handler was…
Michelle our call handler was excellent, great at her job, very compassionate and I left the conversation with all the information I needed. The call wasn't rushed and made a very stressful time manageable.
August 7, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Mick,
Thank you so much for your wonderful 5-star review ⭐️
Your comments about Michelle are lovely to read. We know that contacting us can sometimes come at an already stressful or worrying time, so having someone who listens, doesn't rush the conversation and makes sure you have all the information you need can make a real difference.
It's fantastic to hear that Michelle's compassion and support helped make the situation feel more manageable for you. We'll make sure your kind words are shared with her, they'll mean a great deal.
Thank you for choosing Royal Kennel Club Pet Insurance and for taking the time to recognise Michelle's service.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
Short, sweet and very much appreciated! We're really pleased you received such fab service from our team.
Thank you for choosing Royal Kennel Club Pet Insurance and for taking the time to let us know.
Best wishes,
Liam
Customer Service Teams
Insurance question
The person I spoke to was extremely helpful and knowledgeable very satisfied with the information I received
August 7, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Grace,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that our colleague was able to answer your insurance questions with the knowledge and helpful guidance you needed. Most importantly, we're pleased you came away from the conversation feeling satisfied and well informed.
Thank you for choosing Royal Kennel Club Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Straightforward and quick/easy to setup online.
Straightforward and quick/easy to setup online. Good timely communications/confirmation. At ease knowing Blossom is covered for life with a well established insurer.
June 6, 2026
Reply from Royal Kennel Club Pet Insurance
Hi Richard,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that getting Blossom's cover set up online was quick and straightforward, and that the communications along the way kept you informed and reassured.
Most importantly, we're pleased that having lifetime cover in place has given you peace of mind knowing Blossom is protected. We hope her policy provides that reassurance for many happy years to come.
Thank you for choosing Royal Kennel Club Pet Insurance to look after Blossom.
Best wishes,
Liam
Customer Service Teams
It was great to speak to an actual…
It was great to speak to an actual person from customer service this morning. Shane answered my questions about a claim clearly and fully. 1st time I have had to call and would not hesitate if needed to contact them again
August 7, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Sheena,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that your first time contacting us was such a positive experience. Being able to speak to someone directly can be particularly reassuring when you have questions about a claim, and we're pleased Shane took the time to answer everything clearly and fully.
Knowing that you'd feel comfortable contacting us again whenever you need help is a fantastic compliment. We'll make sure your lovely feedback is shared with Shane.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Great customer service
Great customer service. Highly polite and courteous.
So helpful and sympathetic
So helpful and sympathetic. Fully explained everything. Excellent customer service
July 20, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Vanessa,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that you felt supported and that everything was explained clearly. We know that sometimes the circumstances behind a call can be difficult, so providing not only the information you need but also genuine understanding and compassion is incredibly important to us.
Thank you for recognising the service you received and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're really pleased that the polite and courteous service you received made such a positive impression. Providing a friendly and respectful experience whenever you contact us is incredibly important to our team.
Thank you for choosing Royal Kennel Club Pet Insurance and for your lovely feedback.
Best wishes,
Liam
Customer Service Teams
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