Had great problems with an unreliable BT internet connection for several months and dreadful interruptions in the last few days. Arrived home and saw an Open Reach van outside the house. Ben Ransome h... See more
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Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 38 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally. Working across several industries including telecommunications, rail, metro, highways and fleet, and energy, Kelly Group operates nationally with 40+ operational centres and delivers a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group delivers a ‘one-stop solution’ to meet the needs of our clients and their customers.
Contact info
United Kingdom
- 02084240909
- trustpilot@kelly.co.uk
- www.kelly.co.uk
Disaster….NO BROADBAND!
My broadband went off on Sunday and EE arranged to have an engineer attend on the Tuesday morning. The engineer, a guy named Andrew Tomlinson, arrived promptly at 8am. Extremely knowledgeable and professional, quickly and efficiently fixed the fault (something inside my property as well as external) Although having to have an openreach engineer attend is not great (meaning you’ve probably lost your Broadband!) I’m grateful they sent this engineer out as quickly as they did and a really nice guy he was to!
Excellence service
Engineer that came to our house, Brandon, was extremely helpful, very friendly, apologetic because he was a bit late after being held up on another job, and got the job done. Would definitely recommend.
Professional service by Andrew…
Professional service by Andrew Tomlinson, thank you!
Abdul Adushoga visited today
Abdul Adushoga visited today, was very polite and friendly and knew exactly what to do, even had an idea what the problem was before checking. fast service and fixed my internet quickly once arrived.
Very helpful tried very hard to fix a…
Very helpful tried very hard to fix a problem which ended up outside of his control
Andrew
Hossain
Hossain was very knowledgeable and found the fault whereas your previous engineer could'nt,excellent service and very polite.
Brandon was top class
Brandon was top class! Professional and a genuine bloke to talk to - explained everything he was doing and why, most importantly fixed the problem, would recommend to anyone!
Charlie Shoesmith
Charlie Shoesmith
professional, friendly, fast service, I recommend it 100%
Charlie Shoesmith OpenReach
Charlie was professional, efficient, and personable. He fixed the issue with my internet quickly and without hassle.
Stefano provided exceptional support
Stefano provided exceptional support, completing the task efficiently and promptly. I highly recommend his services.
Stefanos very helpful and great…
Stefanos very helpful and great service.
Many thanks
The help from Abdul
Abdul was very helpful when he was installing my Internet. Can’t fault any bit of his service. Helpful , kind, and very well informed.
Well done to him!
Great Engineer!
Abdul Odushoga (Engineer) arrived this morning to investigate the fault after a call to BT yesterday. He was very professional and meticulous in his work and explained everything he was doing. I’m very happy that the issue has now been rectified. Thank you!
The engineer who called to fix our…
The engineer who called to fix our phone line,Charlie Shoesmith, was very polite and helpful. He explained what he was going to do to fix the line. He quickly found the problem and fixed it. A very stress free visit.
Faulty landline
Faulty landline . Engineer Brennan arrived in the allotted time . Solved the problem despite appalling weather conditions. Overall service excellent .
Hi a engineer came to my house today to…
Hi a engineer came to my house today to fix my internet which he did sort out in no time I found him to be very polite his name was Charlie shoesmith and was very easy to talk about the matter if he was on checker trade I would certainly recommend I wish him all the best in the future
Stefanos definitely deserves a 5 stars…
Stefanos definitely deserves a 5 stars service. He is polite and nice. Stefanos found out what is our broadband connection problem and he fixed it. He showed excellent customer service.
Excellent friendly service by Abdul and…
Excellent friendly service by Abdul and quickly fixed the issue to get our broadband service backup and running.
Brandon Engineer
What a brilliant experience from Brandon Scott came down late evening to get my internet issue resolved straight away came to the door with a brilliant attitude sorted the wires outside the property and also replaced the ont as the connection was a bit loose internet speed back upto good standard able to work from home very happy with the outcome
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