Kelly's Storage Reviews 

305
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Exceptional Service from Start to Finish from Ollie the manager to the excellent, hard work of his staff. A BIG Thank you. Mikky & Nick were most helpful and accommodating showing them where to place... See more

Rated 5 out of 5 stars

Without going into personal details, Kelly's have been outstanding in their help and support through what has been an extremely stressful time in our lives. Special mention to Oliver Cose, who has al... See more

Company replied

Rated 5 out of 5 stars

Ben, you're an absolute legend, thank you so much again. I don't usually write reviews but this company is absolute class. I cannot fault it at all. I would highly recommend Kelly's to anyone who's ex... See more

Company replied

Rated 5 out of 5 stars

Nick and Gil unloaded all of my heavy belongings into my first floor flat with no complaints and did an excellent job of putting everything where I asked them to without scratching any walls etc. Woul... See more

Company replied

Company details

  1. Self-Storage Facility

Written by the company

Established over 80 years ago, Kelly's was the first company in the UK to offer convenient Mobile Self Storage solutions to customers. Still, in the family, the company now holds 2 facilities servicing London and the South East and delivers storage units direct to the door of more UK households than ever before. Not content with pioneering the Self Storage industry, Kelly's launched Kelly's Document & Data Management which specialises in bespoke document and data storage for businesses as well as Kelly's Storage Charity Events, a unique concept in charitable giving whereby they pay for and organise sporting, fund-raising events with 100% of money raised going to local charities. Set up by the Directors in 2010, Kelly's Storage Charity Events Department, with support & engagement from all members of staff, has raised over £700,000 to date! As a family business, our focus is on providing exceptional customer service - so we're proud to say our Customer Service Team is helpful and efficient, and receives consistently excellent feedback. And, with direct lines, it's likely you'll speak to the same person every time you call, meaning you'll receive a unique and personal service from beginning to end. The same also goes for the road - our drivers are experienced and knowledgeable and will text and email you prior to and on the day of your booking with their name, number, and time of arrival - so you're not left in the dark. And, to keep things simple, we tell you about all the costs upfront - there are no hidden extras, no deposits, and no need to buy a padlock. In fact, we won't charge you anything until we've actually stored your goods and, even then, you only pay for the days you actually use.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

305 reviews

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No recent history of asking for reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(305)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Barry and nick were excellent and went…

Barry and nick were excellent and went above and beyond to help us put furniture together and dealt very well with tricky circumstances, i.e a one way narrow road and a house still in the midst of redecoration! Thank you

February 3, 2024
Unprompted review
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Reply from Kelly's Storage

Thank you for your brilliant feedback, Louisa! We're so pleased you got to experience Barry and Nick's great service! Best wishes, the Kelly's Team

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Rated 5 out of 5 stars

Friendly, Efficient Removals and Packing Process

The whole packing process from Kelly's has been excellent. Mark, Nick and Alice packed everything in 2 hours, were polite, respectful of my property and goods, and have been superb. They managed to get everything and a bit more into 2 crates, where I thought I may have needed 3.
Many thanks once again.

January 18, 2024
Unprompted review
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Reply from Kelly's Storage

Thank you for leaving such a great review, Richard. If you need us again, you know where we are Best wishes, the Kelly's Team.

Rated 5 out of 5 stars

Great Job by Ben & Callum

We has our storage container returned to our flat and unpacked by Ben & Callum who did an absolutely great job moving some furniture and all of our stored boxes into our garage. Kelly's Storage has been a great team to work with. Would certainly use them again, and would recommend them to others.

December 12, 2023
Unprompted review
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Reply from Kelly's Storage

Thank you so much for the great review, Greg!

Rated 5 out of 5 stars

Great local storage company…

We had a very positive experience with Kelly’s, especially the teams responsible for picking up and returning our furniture who were very helpful, careful and friendly - we would not hesitate to use them again.

December 9, 2023
Unprompted review
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Reply from Kelly's Storage

That's great to hear, Rob! Thank you so much for using Kelly's! Best wishes.

Rated 5 out of 5 stars

Nick and Tim called 45 mins ahead of…

Nick and Tim called 45 mins ahead of their arrival giving me plenty of notice which was much appreciated. They were efficient, respectful of my property in terms of protecting the floors, walls etc. when moving furniture and were very friendly and patient throughout the moving process. I would 100% recommend their services!

December 9, 2023
Unprompted review
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Reply from Kelly's Storage

Amazing to hear, Olivia, thank you so much for this! We're so glad you got to see the brilliant work ethic of Nick and Tim! Best wishes.

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Rated 5 out of 5 stars

Another trouble free move

I have been using Kelly's for the last 14 years and the service I have received has always been outstanding and last Saturday was no exception. Barry and Oscar were extremely helpful and courteous and absolutely nothing was too much trouble.
On numerous occasions Barry has assisted in my moves and he has such a charming nature Kelly's are extremely lucky to have such a dedicated employee.

December 2, 2023
Unprompted review
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Reply from Kelly's Storage

Thank you so much for the brilliant review and for the last 14 years! We're so glad we can provide an excellent service to you!

Rated 5 out of 5 stars

The lovely Brent and Dom were fabulous

The lovely Brent and Dom were fabulous! We couldn’t have done it without them, they were careful and courteous . Thanks Guys and thanks to all st Kelly for amazing service.

December 1, 2023
Unprompted review
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Reply from Kelly's Storage

Thank you for the great review, Kris! All the best, from the Kelly's Team

Rated 5 out of 5 stars

Great service, great people

Gill moved us in, he was absolutely fantastic. Brought our stuff from storage, loaded up from our current place of stay and unloaded quickly, safely and efficiently. Was very polite, couldn't have been more help! All of our stuff was fully intact as we left it, a great trustworthy company with lovely people.

November 18, 2023
Unprompted review
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Reply from Kelly's Storage

Thank you so much for your kind words, Craig! If you need us again, you know where we are! Best wishes, the Kelly's team

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Rated 5 out of 5 stars

Amazing job thank you

Brent, Dom and the team did a great job today for us unloading all our stuff. Could not have been more helpful or nicer we don't know how Kelly's finds such great people. Nothing was too much trouble and went out of their way to help. Very rare to find such a great company there should be some kind of business school case study on Kelly's because everyone we have interacted with has been brilliant. Thank you.

November 24, 2023
Unprompted review
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Reply from Kelly's Storage

Thank you so much for your kind words, James. If you need us again, you know where we are. Best wishes, the Kelly's Team

Rated 5 out of 5 stars

Excellent job

Nick and Dom did an excellent job. On time, very helpful and obliging. Thank you both and the whole Kelly’s team.

November 21, 2023
Unprompted review
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Reply from Kelly's Storage

Thank you Conor, best wishes from the Kelly's team!

Rated 5 out of 5 stars

Great job

Nick & Barry did a great job - very efficient, and took good care of the furniture whilst navigating three sets of narrow stairs.

November 18, 2023
Unprompted review
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Reply from Kelly's Storage

Thanks so much for a great review, Bekah!

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Rated 5 out of 5 stars

Great Storage Solution

I choose Kelly Storage as they offered a removal service with the self storage option. Tony and Josh two great guys turned after having to rearrange their schedule. They were very professional and carried out the removal and storage with a minimum of fuss. Hope to see them again on the return leg.

Michael
Bourne End

November 14, 2023
Unprompted review
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Reply from Kelly's Storage

Thanks so much for your great review, Michael! See you again soon!

Rated 5 out of 5 stars

Professional, efficient and friendly service

I didn't have to lift a finger! Nick and Dom couldn't have been more helpful - they had a slightly awkward route to the back of my flat in the rain, as they weren't allowed access through the front entrance and had to pass items through my patio doors, but they finished the job professionally, quickly and with good humour. They even managed to help with a technical problem with my patio doors! I would highly recommend Kelly's, thank you Nick and Dom for all your hard work.

October 27, 2023
Unprompted review
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Reply from Kelly's Storage

Thank you so much for the recommendation and great comments. We are so glad the guys could make the whole process easy for you. Best wishes, the Kelly's Team

Rated 5 out of 5 stars

Really helpful guys Barry and Dan even…

Really helpful guys Barry and Dan even though I couldn’t find what I was looking for in my container they still made me laugh. Best but they put container in the sunshine!

October 30, 2023
Unprompted review
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Reply from Kelly's Storage

Thank you so much for taking the time to leave a great review, Eva!

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Rated 5 out of 5 stars

Unloading of our contents to Great Shefford

Mike, Dom & Moss were excellent with the unload of 4 containers in just 2 hours. All done effiently and with care.

Many thanks them and the whole team who looked after our contents for the last 18 months.

We would definitely recommend them!

October 30, 2023
Unprompted review
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Reply from Kelly's Storage

Thank you so much for your recommendation, Madsumo!

Rated 5 out of 5 stars

Barry and Nick- amazing!

What a lovely man Barry was and good-looking and incredibly funny, he and Nick, who was also lovely and good-looking and funny too, were very efficient and quick and made the whole experience a dream!! Well done chaps! Next time I need my toaster moving, I will book you!!

October 28, 2023
Unprompted review
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Reply from Kelly's Storage

We're so glad you got the full package from Barry and Nick, good looks included! Thanks for using Kelly's Storage, best wishes!

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