Kelvin Power Tools Reviews 80

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

I used them a good few times before and never had a problem so didnt have to deal with the customer service, but this time they sent out the wrong parts, all their fault, but they dont seem to want to... See more

Rated 1 out of 5 stars

Order placed and paid on 02/04/26, still nothing apart from order confirmation email. Have sent two emails, still to hear back. Phone number doesn't work, email is the only way to contact. Very disap... See more

Rated 1 out of 5 stars

I ordered a Paslode IM65A F16 2ND FIX angled finish nailer £469 on 21st March, which was supposed to be delivered by next working day. We are now 8th April and no sign of this order, even after numer... See more

Company replied

Rated 5 out of 5 stars

I bought a metabo mitre saw from these guys on a Friday at around 3pm. Woke up Saturday morning with a text from dpd stating parcel will be there before 10am. What an incredible company great price an... See more

Company details

  1. Tool Store

Written by the company

Specialist supplier of professional power tools for the UK with 48 years in business.


Contact info

2.9

Average

TrustScore 3 out of 5

80 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good price and support

I had an issue with the product, but their support contacted me and sorted it out in a very short time. Sometimes seals being open in order to remove the charger or battery, because you choose to buy it without these components. This sounds fair to me. Products are new and undamaged.

April 3, 2021
Unprompted review
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Rated 5 out of 5 stars

First time I have bought from kelvin…

First time I have bought from kelvin tools, I purchased a alfra mag drill, I have used these drills on hire for years occasionally and decided to buy one, iam so pleased with drill top quality for the price, I really like the power lead very long and flexible, to top it off excellent case as well, the drill was advertised with a keyless chuck but came with a keyed chuck, iam not disappointed with that as this is made in Japan and is a quality chuck I can live with that, fast delivery. I would recommend this company.

February 13, 2021
Unprompted review
Rated 5 out of 5 stars

Incredible service.

I bought a metabo mitre saw from these guys on a Friday at around 3pm. Woke up Saturday morning with a text from dpd stating parcel will be there before 10am. What an incredible company great price and service. A lot of companies use covid as excuse for slow delivery not this company will look on their site before buying any more tools.

February 13, 2021
Unprompted review
Rated 5 out of 5 stars

I have not used Kelvin tools before but…

I have not used Kelvin tools before but wanted to buy local to me, very good website and all the items in stock that I wanted and good prices, I was kept up to date by email for next day delivery which was advertised on there website, all items were well packaged and delivered on time, very impressed and definitely will be buying again from Kelvin power tools...,👍

January 27, 2021
Unprompted review
Rated 1 out of 5 stars

Bosch multi tool broken seal

I had ordered a new Bosch multi tool, have arrived with an broken factory fitted seal, tapped back by them. They have refused to take it back unless pay the return charge, the broken seal was not stated on their website when purchased. Very bad customer service as well.

January 17, 2021
Unprompted review
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Reply from Kelvin Power Tools

Hi Nick. As we've explained to you, we open every machine before it leaves our premises for inspection and testing purposes. This is to ensure that 1. the correct machine is being supplied and all components that should be in the box are there, and 2. the machine is in working order. We do this to prevent any problems when you receive your machine. The machine is brand new (we don't sell used goods). You want to return the machine to us because the packaging seal has been opened. As we've explained to you, we're happy for you to return the machine to us, but as the machine isn't incorrect or faulty we won't cover the return shipping cost. This is stated in our terms and conditions.

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Rated 5 out of 5 stars

I bought 3 boxes of paslode nails from…

I bought 3 boxes of paslode nails from these guys on a saturday. It got delivered on the tuesday. It was a very good price price on the net, with an excellent choice and good stock levels. I got an email advising delivery slot/time, all in all.....an excellent experience. thanks

November 25, 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding customer care!

I gave the store a call on Friday afternoon as the battery charger for a Bosch tool I'd purchased from them was showing an error.
Absolutely hassle free call, no drama and I received the replacement charger the very next day, yes, on a Saturday!
Now THAT'S what I call service!!

Many thanks KPT!

November 7, 2020
Unprompted review
Rated 5 out of 5 stars

These guys are awesome

These guys are awesome, customer service is amazing.
Fast despatched, always have delivered next day, I will use these guys wherever I can. Good work, keep it up...

October 18, 2020
Unprompted review
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Rated 5 out of 5 stars

I spoke to a very helpful guy at Kelvin…

I spoke to a very helpful guy at Kelvin Power tools and within a minute he had me sorted. the power tool was delivered at 09.57 am the very next day as promised and I could not be happier. all of my order was well packed and protected from Scotland to Wisbech in less than 24 hours what more could you ask for. thanks guys at Kelvin power tools I will deffo buy from you again.

May 15, 2020
Unprompted review
Rated 5 out of 5 stars

good customer service and very prompt delivery

We bought a generator from Kelvinpowertools and it was delivered on time the next day, even with all the current issues with lockdown!

Excellent customer service, prompt delivery and good communication - what more could you ask for?

April 8, 2020
Unprompted review
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Rated 5 out of 5 stars

Great

I brought a Bosch sds+ battery drill , competitive prices all as described and very quick delivery many thanks

March 23, 2017
Unprompted review

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