KennCo Insurance Reviews 

194
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally helpful, patient, and knowledgeable when guiding them step by step through new policy setups. People also highlight the incredibly smooth user experience, clear explanations of coverage, and highly competitive prices available for motor and home insurance. However, some reviewers were not happy with unexpected price increases upon renewal or discovering better insurance deals elsewhere on the open market. A few other people also noted occasional communication issues, unprofessional behavior, and unfulfilled promises during their overall customer service experience.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting courteous, professional, and friendly customer... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as exceptionally helpful,... See more

Service

Clients share positive opinions on service, highlighting courteous, helpful, and professional agents who make... See more

Price

People report positive experiences with price, frequently highlighting competitive rates and quotes that beat... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how phone calls and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been with KennCo Insurance since I returned to Ireland. They have been very responsive to my numerous questions. Very prompt when I request a copy of my insurance documents, always get them wi... See more

Company replied

Rated 5 out of 5 stars

KennCo Insurance were amazing to deal with. I initially spoke with Aron on the phone and he helped me get a car insurance quote and answered any questions I had. He made the whole process very easy an... See more

Company replied

Rated 5 out of 5 stars

I was very happy with my experience with KennCo insurance yesterday. Though I wasn't able to get a quote online, I was able to get a quote over the phone. The number was listed on the quote page and I... See more

Company replied

Rated 5 out of 5 stars

Spoke with a Guy Called Matthew and he could not do enough for me. Excellent customer service. Loads of patience while trying to deal with a change of car on the policy as my Husband doesnt speak good... See more

Company replied


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Commercial Insurance Company
  4. Insurance Broker
  5. Travel Insurance Company

Written by the company

KennCo Insurance was founded in 2008 and is part of KennCo Underwriting Limited which has become Ireland’s largest underwriting agency. Based in Rathfarnham, Dublin, we are very proud of the fact that we are a 100% Irish owned company employing more than 50 skilled and experienced members of staff.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

194 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(194)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

I don't much care about customer…

I don't much care about customer service promotion or anything else. The only thing I need as a long experienced driver is the license to drive. Crazy when you compare the price of another insurances includet bonus discount

March 20, 2022
Unprompted review
Rated 1 out of 5 stars

Website with wrong informations

It's state on the website that you can insure a not owned car, so you do all the quotes, they even ask the relationship status with the person that own the car and at the end when you call, "no it's not possible to issue a policy if the car is not at your name" wasting of time, good only to attract people.

October 19, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid!

What an absolute pain to deal with in the event of a claim! You'll wish you had paid four times the premium price for a less torturous experience.

July 21, 2021
Unprompted review
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Rated 1 out of 5 stars

We have been insured with them for a…

We have been insured with them for a year and they state we are not insured with them- they can’t find us on their system. After numerous phone calls over 2 days they found me after giving them all our details over and over again. Then they said they can’t give me a new quote as I am not the main policy holder- I paid them- the car is in my name but no- can’t help me. Very disappointed in their service

July 20, 2021
Unprompted review
Rated 1 out of 5 stars

Worst experience of my life!

Please, please, please! I’m begging you. Do not for any reason use Kennco. I know they’re the cheapest on the market but it’s that way for a reason. They will treat you like crap and you will wish you had spent the extra Euro to get decent cover.
I’ve had fully comprehensive insurance with them. I had a breakdown in the middle of the night and it was raining heavily. I called the breakdown number and they couldn’t find me on the system. Apparently, kennco split their customers between two different breakdown services. Neither one had my reg on their system. And this was my 2nd year being insured with them! I had to call out friends to help me change to the spare. They apologised and sent me a cheque of €40.
I was stupid enough to renew. I had an accident in Feb. It’s now April and nowhere near solved. They allowed the other parties insurer blame me even though they said they had no evidence. I never got a call from my claims handler and he never returned my emails. I’m now being asked to sort out the salvage myself and pay thousands in storage fees that I was never made aware of. I called severally and kept getting tossed about. If I could take out a front page newspaper to warn everyone I honestly would. Don’t be penny wise, pound foolish. Pay a little bit more for better insurance!!

April 23, 2020
Unprompted review
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Rated 1 out of 5 stars

Had a car accident on the 13th October…

Had a car accident on the 13th October 2019 other party fault but won't admit libatily so have to claim of my own insurance for the time being kenco are f slow as Xmas to pay out won't be ever dealing with them ever again avoid kenco insurance at all costs

January 13, 2020
Unprompted review
Rated 1 out of 5 stars

This is my second year running with…

This is my second year running with Kennco. The only reason I went with them for a second year was, they where the cheapest around and asking for the lowest deposit. Well it was the biggest mistake I ever made. Start from the time I renewed, it should of been straight forward, just continue on from the way we did business the year before and I confirm that with them. Leaving money in my account for 1st month direct debt for them to never take it. They then called looking for there money to which I explained the above, they told me this was in fact their fault as they never sent up the mandate on time, and because of this wanted double. My answer being you think I'd be paying month if I had that money sitting around. This contuine for weeks until, a week before I was going away, they now wanting 3 times the amount, I gave them one month, which should of put any remaining amount onto the end of the policy. Only to find out less then 2 weeks later they take over 100 Euro while I'm in another country. Next phone call showed even how more how poorly they did business. The money I paid before I went away they refund but wanted back and claimed to know nothing about the transaction of over 100 Euro. Many phones calls later, they admitted to getting the over 100 Euro. Now keep in mind this whole time my monthly dd was coming out no problem. Just this one month was the issue at this stage. Which bring me to today, I called up to find out how much to move insurance to a new car, to only find out I've got less then 12 hours to decide if I'm going ahead and give them the money or they are cancelling my policy. But nothing could be done there and then cause the guy was going home. I have to be 1st caller in the morning to keep my insurance. They are a joke. DONT LET THE CHEAP PRICES PULL YOU IN.

November 20, 2018
Unprompted review
Rated 1 out of 5 stars

Very dodgy people

Very dodgy people. After cancelling our car insurance after one month due to late arrival of no claims bonus which was not our fault they could not tell me how much of the 300 euro we had already paid they would be refunded. They said despite now having the with the no claims statement we would have to open a new policy!? Asked how long before they would take to work out our refund they said couple of days?? No word yet. Obvious that they are on commission only and have been paid there bonus already. Taking out a new policy would only give them more commission. Do no use this bunch Dodgy as ****.

August 16, 2017
Unprompted review
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Rated 1 out of 5 stars

They are so inefficient

They are so inefficient. Long time, years to issue a repayment cheque even if a lawyer is involved... Worst insurance company ever!!! They don't respect the law and think they can do whatever they want.

July 17, 2017
Unprompted review

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