Very helpful regarding the broken handle of my border spade. Vouchers were issued to purchase a replacement (had to add some towards it to cover postage costs and to get like for like) Express deliver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted Kent and Stowe as my manual aerator was about to break where the haft is fixed to the metal head. They very kindly issued a voucher to enable a replacement to be ordered from the we... See more
Company replied
I love Kent and Stowe Garden Life tools. They are lightweight and sharp enough that you can use your arms to dig if your legs are tired/ injured or if, like me you have a disability that prevents... See more
Company replied
I purchased an aerator with vouchers provided by your company after the one I had broke.Excellent customer services and a mark of a great company that you replaced the item free of charge.J am get gra... See more
Company replied
Company details
Written by the company
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Contact info
4.4
Excellent
185 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Kent & Stowe
Hello,
Thank you for your great review. We’re really pleased to hear that your issue was resolved swiftly and that your replacement arrived in time for you to finish your project.
We really appreciate you taking the time to share your experience.
Thanks,
The K&S Team
I love Kent and Stowe Garden Life…
I love Kent and Stowe Garden Life tools. They are lightweight and sharp enough that you can use your arms to dig if your legs are tired/ injured or if, like me you have a disability that prevents from digging with the legs.
I recently had an issue with my garden fork.. customer services were absolutely fantastic. A replacement was issued really quickly.
I will always use their tools. I haven't found any other tools so easy to use.
Highly recommended
March 23, 2026
Reply from Kent & Stowe
Hello,
Thank you for your wonderful review. We’re delighted to hear how much you value our Garden Life tools and that you find them lightweight and easy to use.
It’s especially great to know they’re making gardening more accessible and comfortable for you. We’re also really pleased our Customer Service team were able to support you quickly with a replacement.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Thanks,
The K&S Team
Good customer service.
They've sent me a gift card for a broken product instantly; even though I didn't ask for it. Very polite. Thanks.
April 14, 2026
Unprompted review
Reply from Kent & Stowe
Hello,
Thank you for your review. We’re pleased to hear that our team were able to resolve the issue quickly and that you were happy with the service provided.
It’s great to know the gesture was appreciated.
Thanks,
The K&S Team
Aerator replacement
I contacted Kent and Stowe as my manual aerator was about to break where the haft is fixed to the metal head.
They very kindly issued a voucher to enable a replacement to be ordered from the website, under the 15 year guarantee.
There was a short delay whilst awaiting restocking but all went smoothly and my lawn renovation is well underway.
March 29, 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave your review. We’re really pleased to hear that our team were able to support you with a replacement under the guarantee and that everything went smoothly.
We appreciate your patience whilst the item was being restocked, and it’s great to know your lawn renovation is now well underway.
Thanks,
The K&S Team
Great gloves.
Great rake! Need to use it more!!!
Great gloves. Really great gloves, using them every day, several times a day. Easy to pull on and off. Finding the skin on my 77 year old hands much more delicate these days. I must move away from bare handed gardening which I loved. I love how flexible the gloves are, almost like just using my hands.
March 31, 2026
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear how much you’re enjoying your gloves and that they’re proving comfortable, flexible, and easy to use day to day.
It’s great to know they’re helping to protect your hands while still giving you that natural feel when gardening.
We really appreciate you taking the time to share your experience.
Thanks,
The K&S Team
The garden tools themselves are…
The garden tools themselves are wonderful
We used to buy Wolfgarten tools but on a visit to a local garden centre we discovered these wonderful tools
March 31, 2026
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear how pleased you are with your garden tools and that you discovered us during your visit to a local garden centre.
It’s great to know they’ve made a positive impression.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
I purchased an aerator with vouchers…
I purchased an aerator with vouchers provided by your company after the one I had broke.Excellent customer services and a mark of a great company that you replaced the item free of charge.J am get grateful and would always consider your products when purchasing new.Thanks for you support it is appreciated.
March 30, 2026
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear that our Customer Service team were able to support you and provide a replacement aerator, and that you’re happy with the outcome.
It’s great to know you would consider our products again in the future, your support really means a lot to us.
We truly appreciate you taking the time to share your experience.
Thanks,
The K&S Team
Very bad packaging
Very bad packaging. Parcel arrived open at both ends and as a consequence delivery took several days. Thankfully all items arrived but one (hoe) was literally hanging out of the box when it arrived! Disappointing K&S
March 29, 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about the condition your parcel arrived in and the inconvenience this caused. This is certainly not the standard we expect.
We also don’t currently have a record of you contacting our Customer Service team directly, and we would be very happy to look into this further for you. If you could please get in touch with us at customerservice@kentandstowe.com including any images you may have, our team will be able to investigate this properly for you.
Thanks,
The K&S Team
Replacement under warranty
Ordered a digging fork online, a replacement under warranty for one that broke.
Customer Service very helpful, vouchers
provided that covered cost of purchase and postage and online order delivered promptly.
Excellent tools and even better customer service!
March 27, 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave your review. We’re really pleased to hear that our Customer Service team were able to help and provide vouchers to cover your replacement under warranty.
It’s great to know your new digging fork arrived promptly and that you’re happy with both our tools and the service you received.
We really appreciate your feedback.
Thanks,
The K&S Team
Problem responses. Your response to small but important…
Your response to small but important problems of a delivery dealt with quickly and satisfactory, thank you.
March 26, 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave your review. We’re pleased to hear that your delivery issue was dealt with quickly and to your satisfaction.
We really appreciate your understanding and your feedback.
Thanks,
The K&S Team
Absolutely marvellous garden gloves and Secateurs
Absolutely marvellous garden gloves, perfect sharp secateurs, will get good use out of them, and glove, the gloves fit perfectly and comfortable hands don’t get wet with heat when wearing long time in garden, Nettles don’t get a chance now to sting.
March 26, 2026
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you’re so pleased with your garden gloves and secateurs, and that they’re proving comfortable and practical to use.
It’s great to know they’re keeping your hands protected while you work in the garden.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
I was very impressed with your service
March 26, 2026
Reply from Kent & Stowe
Hello,
Thank you for your lovely feedback. We’re delighted to hear you were very impressed with our service.
Your comments are greatly appreciated.
Thanks,
The K&S Team
Excellent customer experience
Replaced a broken edger with no questions - above & beyond expectations
March 19, 2026
Reply from Kent & Stowe
Hello,
Thank you for your kind feedback. We’re really pleased to hear that your broken edger was replaced quickly and that our team exceeded your expectations.
It’s always great to know our service has made a positive difference.
Thanks,
The K&S Team
My order took 15 days to arrive
My order took 15 days to arrive and was not updated on the progress of my delivery and had to chase it up twice . Would not order from them again .
March 25, 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave your feedback. We’re really sorry to hear about the delay with your order and that you had to chase this up. This is not the experience we aim to provide.
We appreciate you bringing this to our attention and will ensure your comments are shared with the relevant team.
Thanks,
The K&S Team
Easy to order and good quality tools
Easy to order, bought in the sale so price reasonable and delivered within a week. Scarifying take is great, really good quality. Not used the aerator as of yet.
March 18, 2026
Reply from Kent & Stowe
Hello,
Thank you for your kind review. We’re delighted to hear you found ordering straightforward and that your delivery arrived within a good timeframe.
It’s great to know you’re happy with the quality of the scarifying rake, and we hope you’re just as pleased with the aerator when you get the chance to use it.
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for your kind review. We’re delighted to hear that your query was resolved quickly by our customer service team.
We really appreciate you taking the time to share your experience.
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for your kind review. We’re sorry to hear there was an issue with your product, but we’re delighted to know our team was able to support you and provide great customer service.
We really appreciate you taking the time to share your experience.
Thanks,
The K&S Team
Excellent customer service after…
Excellent customer service after experiencing a problem with the hollow tine aerator.
March 24, 2026
Reply from Kent & Stowe
Hello,
Thank you for your kind review. We’re sorry to hear there was an issue with your hollow tine aerator, but we’re delighted to know our team was able to support you and provide excellent service.
We really appreciate you taking the time to share your experience.
Thanks,
The K&S Team
Fantastic service!
The handle on the spade I bought in 2020 broke so I rang Kent & Stowe and asked if it might be covered under warranty. Kathy from customer service couldn't be more helpful and a replacement spade arrived three days later. Marvellous service!!
March 24, 2026
Reply from Kent & Stowe
Hello,
Thank you for your fantastic review. We’re sorry to hear about the issue with your spade, but we’re delighted that our team were able to help and resolve this so quickly for you.
It’s great to hear that Kathy provided such helpful service and that your replacement arrived promptly.
We really appreciate you taking the time to share your experience.
Thanks,
The K&S Team
I had previously purchased a Kent and…
I had previously purchased a Kent and stowe spade from a garden centre. When I was using it to dig up an old well rooted plant it snapped. The spade had a 15yr guarantee but I no longer had receipt etc but I emailed Kent and stowe direct and it was refreshing to deal with a company who sorted the issue out very quickly and sent me a voucher that covered the cost of a new spade and postage. I now have their new reinforced spade that is double the strain strength of any on the market. Customer support was excellent thank you.
March 17, 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave such a detailed review. We’re sorry to hear about the issue you experienced with your original spade, but we’re really pleased we were able to resolve this quickly for you.
It’s great to hear that you’re happy with your new reinforced spade and that our customer support team made the process a positive one.
Your feedback means a lot to us and we truly appreciate your support.
Thanks,
The K&S Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.